Cloudways Reviews 3,517

Salman Khatri helped me out a lot while I was in distress. I'm glad that I'm in good hands.

Great hosting, very easy to create wordpress sites, reliable, and the interface is clean, the cloudflare addon is great too and very easy to use!

Appreciate Ovais Hussain and the support team, responds quickly and perfectly solved my problem

I have been using Cloudways to manage a large volume of websites, and the service has been highly reliable. Recently, I worked closely with Ayesha Shafqat to set up a custom annual billing arrangement across multiple accounts. Ayesha was incredibly patient, professional, and dedicated to finding a solution that fit our scaling needs. She guided me through the internal approval process, followed up consistently, and ensured the credits and waivers were applied correctly. Her proactive approach to customer success is exactly what businesses need from a hosting partner. Excellent service.

Uzma Haris resolved my issue quickly and was helpful

My website went down after using the Cloudways Staging Management tool. I talked to support who created a ticket, but after 15 hours the problem still was not resolved - their suggestion at the end of the ticket was effectively 'please check it yourself'.

10 years in web development, never had this before.

I then contacted Cloudways support again (the next day). Hamza Sherazi responded (who hadn't worked on the ticket) and fixed the problem in 5 minutes! Give Hamza a promotion please! Not all heros wear capes.

Poor support, except for Hamza, who rescued my site!

Since then Shivani, a Cloudways Customer Success Manager has reached out to me with an apology, which I appreciate.

Excellent platform for developers
I’m a developer, and Cloudways has been one of the easiest and fastest ways for me to deploy client projects. The platform is very developer-friendly, and the server setup process is smooth and straightforward. I’ve recommended Cloudways to many of my clients because it saves a lot of time and reduces deployment headaches.
One of the biggest advantages is scalability. As projects grow, I can easily scale the server resources without complicated migrations, which is a huge plus for production environments.
Their technical support is also one of the best I’ve experienced. The support team goes out of the way to help and is quick to respond whenever there is an issue or even a small question.

I had an issue with payment and Ovais Hussain was quick to answer, polite and professional. Thanks for your help!

Attention to detail and real human help when needed even though I a m a new user and my plan is the free trial version.
Such good customer service made me want to get the Full Acces paid plan with Cloudways.

Javiria Ahmed was great and patient with the support. Resolved the issues.

Rapid and helpful response. Cloudways technical team members are excellent!

Great experience, on the ball, highly knowledgable and easy to talk to.

Exceptional until they are not. Downgraded my site to save money and ended up spending more. Maybe 3 times a day I had to use their support and realized that the support I thought was perfect is mainly AI generated. They broke my site and then had their fake apologies and sorry for your frustration generated at every turn while NOTHING was done to fix the issue.

They then blamed everyone but their servers for the issue. Until I found evidence that switching servers could cause the errors I was seeing. Lost 2 weeks of business and then asked for a bill reduction, which after 1 month is still graced with their AI apology slop.

Amazing customer service + troubleshooting provided by Hamza Sherazi

I had a really great experience with Cloudways support. The team was responsive, professional, and very helpful in addressing my questions. I especially want to thank Ovais Hussain for going above and beyond to assist me. He was patient, clear in his explanations, and made the whole process smooth and stress-free. Excellent customer service overall!

Zaafir was excellent! He helped me resolve a tricky domain issue and stayed with me until everything was working perfectly. Very professional and kind support. Thank you!

Why I like Cloudways!! Because of the support... you don't have to wait, their bot tries to help and if it can't you get through to someone and they help... fantastic
Today Hamza Sherazi helped me fix the issues in minutes...

All of my problems were resolved professionally with exemplary assistance. @Asadullah Ghazi

HAMZA AFZAAL was great and fixed my issue - thank you

Very educated and very attentive, solved my problem quickly.