We are a medium sized business and our experience with contacting Cloud Talk was great. Our sales rep / new account manager was always quick to reply even when we where slow. In situations where w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Mac app is easy to use and integrates well with Pipedrive. Switching between numbers to dial from is seamless and straightforward. Sometimes the dial can hang but a simple restart typically fi... See more
Company replied
Great Proactive Customer support! We started using the app about 3-weeks ago and so far we are very happy with how it goes. One big highlight is the support, which was outstanding so far. We hopped o... See more
Company replied
Setting up a Japan local number, required for my business; There are a few hoops to jump through to set this up, paperwork required etc. I received human support to help me through this. The team was... See more
Company replied
Company details
- Call Center
- Business to Business Service
- Conference Calling Service
- Phone and Internet Service
- Telecommunications Service Provider
- Telephone Answering Service
About CloudTalk
Written by the company
Business Phone Solution. Remote Ready.
CloudTalk helps small and medium businesses setup and run virtual phone systems from all around the world. Typically, it's used in sales for outbound calls and in customer service for inbound calls. Simplify the lives of your sales and customer support teams with 140+ advanced calling features.
START FOR FREE
VISIT WEBSITE
Contact info
244 Madison Avenue, 10016-2817, New York City, United States
- +44 20 3868 0167
- hello@cloudtalk.io
- cloudtalk.io
4.0
Great
625 reviews
Replied to 98% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So far I like the way it works!
Set up process is great, integration with Pipedrive works well. Calling made simple. I would like a faster and better customer service when ordering phone numbers.
3 March 2026
Reply from CloudTalk
Hi Bruno,
Thanks for your feedback! We’re glad the setup was smooth and that the Pipedrive integration and calling features are working well for you.
We also appreciate your note about faster support when ordering phone numbers - this is helpful feedback for our team.
Non existent support
UPDATE:
A support team member reached out and resolved my issue (thank you, Emma). It is a shame that the only way to get a prompt response is to leave a review. I hope CloudTalk fixes their lack of communication.
I have added an extra star for the swift damage-control response, but my overall support experience is still not good. Hope it gets better going forward.
-
Signed up late last year. Had a great experience, but then something happened.
For the last 3 days I have had an issue where I have been locked out of the account. This company is impossible to get in contact with even though I have tried multiple emails and the “Ai receptionist” that created a “high priority” ticket for me which I haven’t heard back from.
I was initially very happy with CloudTalk but the fact that I have not been able to get to talk to a human to solve a minor error is incredibly frustrating. I feel like this is the minimum expectation to deal with a decent company.
When I finally got a response they didn’t even read my email and just closed my ticket with “seems like your trial is up” even though I have been a paying customer since late last year.
The only reason I’m giving them 2 stars is because the platform has been working well in the time that I have been using it.
But due to the non existent support they don’t deserve a better rating. And if this continues I’m going to update it to 1 star.
Also if they tell me to reach out to support like they have with all other 1-2 star reviews I’m going to laugh because that is exactly what I have been trying to do for days now without luck.
If you are looking for a platform where you can get in touch with a support team I’ll advise against using Cloudtalk and find someone else.
4 March 2026
Unprompted review
Reply from CloudTalk
Hi Nicolai,
Thank you for updating your review and for giving us the chance to resolve the issue. We’re glad Emma was able to step in and help get you back into your account.
That said, we’re sorry to hear about the experience you had leading up to that point. Being locked out and not receiving a timely, relevant response is understandably frustrating, especially when you’ve been a paying customer and were previously happy with the platform. Your feedback about the delay and the ticket being closed incorrectly is important, and it’s something we’re taking seriously internally.
We appreciate you recognizing the follow-up from our team, and we hope your experience from here on will reflect the level of support you expect and deserve.
Cloudtalk team is excellent!
Team was responsive and listened to what we needed. Timeline was short and needs were rather complex, yet Clouttalk listened, recommended options and moved quickly to provide a solution.
3 March 2026
Reply from CloudTalk
Hi Doug,
Thank you for your feedback. We’re glad to hear that our team was responsive and took the time to understand your needs, even with a short timeline and complex requirements. It’s great to know that the recommendations and quick delivery helped provide the solution you were looking for.
IINCREDIBLE
So far, everything has been incredible with CloudTalk. It has fully met my responsibilities and expectations. The pricing is very good, the services are easy to use, and I really love that the calls are recorded.
3 March 2026
Reply from CloudTalk
Hi Oscar,
Thank you for your feedback. We’re happy to hear that your experience with CloudTalk has been incredible so far and that the platform meets your expectations. It’s great to know you find the service easy to use and that features like call recording are valuable for your work.
Slow support, consultant not helping
Wwasn’t able to activate account because the link provided directed to a 404 error page. I contacted support@ 2x and didn’t receive any response for over 1 WEEK.
The "consultant" assigned to my account wasn’t helpful and simply told me to email support, even after I explained that I had already reached out twice. After that, I didn’t hear back from them at all after asking another q. Overall, the experience was very disappointing, even before I had the chance to test the platform.
1 February 2026
Unprompted review
Reply from CloudTalk
Hi there, We’re very sorry to hear about your experience, especially the difficulty activating your account and the lack of timely responses from support. That’s certainly not the experience we want for new customers trying to get started.
We would like to review what happened with the activation link and the communication with support so we can address this properly. Please contact us at support@cloudtalk.io, so our team can investigate and assist you directly.
Thank you for bringing this to our attention.
Very service oriented
Very service oriented.
Tech is working stabil so far - app easy to use. Integration within Pipedrive works seamless.
3 March 2026
Reply from CloudTalk
Hi Christoph,
Thank you for your feedback. We're happy to hear that your experience with CloudTalk has been positive.
We’re pleased to know CloudTalk is meeting your expectations.
Responsive sales team…
The Cloud Talk team were very responsive to all our requests for demos and trial accounts. They enabled us to use the system comprehensively prior to a purchase decision. They made time for additional sessions with all of our team members to ensure we had a full understanding of the technology and gave is the confidence it met the needs of the organisation
3 March 2026
Reply from CloudTalk
Hi Sophie,
Thank you for your feedback. We’re glad to hear that our team was responsive and able to support you throughout the demo and trial process. It’s great to know the sessions helped your team better understand the platform and feel confident in the decision.
Your feedback means a lot to our team.
Reply from CloudTalk
Hi Stefano, Thank you for your feedback. We’re glad to hear you found our service responsive and quick to answer. We appreciate your recommendation and taking the time to share your experience.
Super and excited to recommend this to…
Super and excited to recommend this to my clients. Quick response from my account manager. Onboarding has been smooth.
25 February 2026
Unprompted review
Reply from CloudTalk
Hi Meherul, Thank you for your feedback. We’re glad to hear the onboarding has been smooth and that your account manager has been responsive. We truly appreciate your recommendation and your trust in CloudTalk.
Very smooth onboarding experience
Very smooth onboarding experience, very proactive support
17 February 2026
Unprompted review
Reply from CloudTalk
Hi Dinesh, Thank you for your feedback. We’re glad to hear the onboarding experience was smooth and that our support team was proactive. We appreciate you taking the time to share your experience.
It is amazing to count with Cloud Talk
It is amazing to count with Cloud Talk, for our company growth , since the very beginning they took care of what we needed to achieve and right now we are one of their success stories . We hope to keep growing our leads using cloudtalk
25 February 2026
Unprompted review
Reply from CloudTalk
Hi Beenkenk, Thank you for sharing your experience. We’re glad to hear CloudTalk has supported your company’s growth and that our team understood your goals from the beginning. It’s great to know you see yourselves as a success story, and we look forward to continuing to support your lead generation efforts.
Reply from CloudTalk
Hi there, We’re sorry to hear that you feel you’re not receiving proper support. That’s not the level of service we aim to provide.
We would like to review your case and ensure your concerns are addressed promptly. Please contact us at support@cloudtalk.io, so our team can follow up with you directly and resolve the issue as quickly as possible.
Thank you for bringing this to our attention.
Smooth and Fast reach out
I have been exploring a sales caller for my team for more than 1 month - most of them were either too complicated or over expensive. Found cloudTalk to be worth the cost and user friendly.
Sales team was prompt - understood my requirements and got me started in under 1 week.
23 February 2026
Reply from CloudTalk
Hi Vipasha, Thank you for sharing your experience. We’re glad to hear CloudTalk met your expectations in terms of usability and value, and that our sales team was able to understand your requirements and get you started quickly. We appreciate you taking the time to leave this review.
Reply from CloudTalk
Hi Ujjwal, Thank you for your feedback. We’re glad to hear the onboarding process was smooth, the pricing met your expectations, and that you’re finding the dashboard efficient. We appreciate you taking the time to share your experience.
Reply from CloudTalk
Hi Maria, Thank you for your feedback. We’re glad to hear your experience getting started with CloudTalk has been easy and smooth. We appreciate you taking the time to share your review.
Impossible to reach out anyone by…
Without my consent CLOUDTALK took from my company card 5 plans ESSENTIAL although I cancelled the request of subscription, for a total of 1672,35 EUR.
THIS IS CALLED STEALING FROM CLIENTS.
Their costumer service is only AI so you are unable to contact any human team member, ever.
I DEMAND REFUND
12 February 2026
Reply from CloudTalk
Hi Michael, We’re very sorry to hear that your account is locked and that you’ve experienced delays in getting support. We understand how critical this is when it affects your ability to work, and that is not the level of service we aim to provide.
We would like to prioritize your case immediately. Please contact us at support@cloudtalk.io, so our team can investigate and restore access as quickly as possible. Thank you for bringing this to our attention.
Reply from CloudTalk
Hi Petrică, Thank you for your feedback. We’re glad to hear you find CloudTalk easy to use and that our support team has been responsive. We appreciate you taking the time to share your experience.
easy to install and share whit sales team
everything now is perfect i just wiating for my colombia number snd start selling front that number lall the process was easy
21 February 2026
Reply from CloudTalk
Hi Andres, Thank you for sharing your experience. We’re glad to hear the setup process was easy and that sharing the platform with your sales team went smoothly. We hope your Colombia number is activated soon so you can get started as planned. We appreciate you taking the time to leave this review.
Reply from CloudTalk
Hi Inti, Thank you for your feedback. We’re glad to hear you’ve had an amazing experience with our service. We appreciate you taking the time to share your review.
Very Disappointing Experience
Review:
Unfortunately, my experience with CloudTalk has been very frustrating. The process was extremely slow, and there was a clear lack of complete and transparent information from the beginning.
Several important details were not explained upfront, which led to unexpected costs appearing later in indirect ways. This lack of clarity made planning very difficult and created unnecessary stress for our business operations.
For a service provider in this field, transparency and efficiency are essential. Sadly, both were lacking in my experience. I hope they seriously improve their communication, speed, and pricing clarity in the future.
18 February 2026
Reply from CloudTalk
Hi Rafat, Thank you for taking the time to share your experience. We’re sorry to hear that the process felt slow and that pricing details were not as clear as they should have been. Transparency and efficiency are extremely important, and we understand how unexpected costs can create frustration and operational stress.
We would appreciate the opportunity to review your case and clarify any outstanding concerns. Please contact us at support@cloudtalk.io, so our team can investigate and follow up directly.
Thank you for your feedback, it helps us identify where we need to improve.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.