Cloudflare Reviews 1,232

TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Looking at 251 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the website, finding it user-unfriendly and prone to blocking legitimate users, including those with VPNs. Customers frequently encountered issues with the service, reporting slow loading times, persistent verification loops, and unexpected downtimes that affected their access to various sites. The customer service was also a major point of frustration, with many reviewers describing it as unresponsive and unhelpful, particularly when trying to resolve account issues or technical problems. Some people also felt that the user experience was poor, citing difficulties with account initialization, domain registration, and the inability to access support without being a paying customer. The response time for support tickets was consistently criticized, with many users reporting long waits and no resolution. However, some customers also mentioned that the technology itself is powerful and offers useful features, especially for those with technical expertise.

What people talk about most

Website

Reviewers highlight negative aspects of website experiences, with many reporting being blocked from accessing... See more

Service

Customers express significant dissatisfaction with the service. Many report issues with billing, including... See more

Customer service

Users describe negative interactions with customer service, consistently reporting a lack of human support... See more

User experience

People report negative experiences with user experience, citing issues like infinite CAPTCHA loops that... See more

Response time

Reviewers express significant dissatisfaction with response times. Many customers report extremely long waits... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Cloudflare host a scam site (pc.triveltd.top) and after notifying Cloudflare, nothing has been done to close dow nthe website AND the company so other innocent victims do not lose money to this site p... See more

Rated 1 out of 5 stars

It Sucks,Made Me Wait for Almost Half an Hour Before I'm Even Allowed to Enter a Website AND I'M NOT EVEN USING A VPN AT THE TIME! Like Seriously,Captcha Might be Annoying but Cloudflare is... See more

Rated 1 out of 5 stars

Wow what a company. purchased a 12 month subscription and within a couple of hours estabolished that the product wasnt suitable for us. after contacting cloudfare it took weeks for someone to get some... See more

Rated 1 out of 5 stars

Be forewarned: Don't register a domain with cloudflare, you'll regret it: an unusable web site. What is usable is the most user-unfriendly site out there. After registering a domain, you'll be tra... See more


Company details

  1. DNS Provider
  2. Internet Service Provider

Information provided by various external sources

Cloudflare is on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers more than 10 trillion requests per month, which is nearly 10 percent of all Internet requests for more than 2.5 billion people worldwide. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have all traffic routed through its intelligent global network, which gets smarter with each new site added. As a result, they see significant improvement in performance and a decrease in spam and other attacks.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Lowest of the low

Wow, seems to be an outstanding trustworthy page if it causes half the internet to break down. It's especially great if you need certain pages for work but they are not reachable because Cloudflare has a major breakdown.

18 November 2025
Unprompted review
Rated 1 out of 5 stars

Constant outages, no support, and completely unreliable

I honestly don’t understand how a company this big can provide such an unstable service. Half of Cloudflare’s functionality seems to go down randomly without warning, and when it does, there is absolutely no way to reach real support or get unblocked. You’re just stuck waiting and hoping things come back online.

The communication is terrible, the status pages rarely reflect the real issues, and the customer is left in the dark. When Cloudflare stops working, it takes entire services with it — and there’s nothing you can do. For something that markets itself as “reliable infrastructure,” it feels the exact opposite.

At this point, it’s incredibly frustrating. If your business depends on uptime, be very careful. The lack of transparency, lack of support channels, and repeated downtime make Cloudflare feel like a completely unreliable partner.

18 November 2025
Unprompted review
Rated 1 out of 5 stars

MULTIPLE outages

This year my webite experience MULTIPLE downtimes for more house because CF. One experiencing right now.
Biggest issue is my dns are on CF and their login not working.

I highly recommend avoiding them! 👌

18 November 2025
Unprompted review
Rated 1 out of 5 stars

What an absolute waste of time

What an absolute waste of time. Do businesses know this rubbish is stopping their legitimate customers contacting them, in my case it's stopping me from contacting a company trying to take money from my account which I didn't agree to! 😡

18 November 2025
Unprompted review
Rated 1 out of 5 stars

Very slow and unhelpful support - unresolved issue for months

I’ve been using Cloudflare for a long time, but this is the first time I’ve had such a disappointing support experience. I paid for a yearly Pro Plan in September (Invoice IN-47518833), but the plan was never activated correctly.

I opened a support case and provided all screenshots and the invoice. Instead of resolving the issue, the case was closed even though the problem was still there. I had to open a new case, and now it has been sitting “under engineering investigation” for weeks with no updates at all.

I’ve spent months trying to fix something that should take minutes.
The most frustrating part is that support claimed everything was fine, even when the issue is clearly on Cloudflare’s side.

If Cloudflare charges for a yearly plan, they should activate it - or process a refund when they fail to deliver. Still waiting for both.

Very disappointed with the speed, communication, and overall support quality.

17 November 2025
Unprompted review
Rated 1 out of 5 stars

Running in circles to register a domain name

I was trying to register a domain name. Because I found Cloudflare suggest on what I thought were reliable sites, I went all through the process, including leaving my credit card information, my address, and all that stuff, only to be told my information was incorrect. I checked with my bank, and my card is clean. After three efforts with the chatbox, the AI chat sent me to support, which had no webpage. I really do not like leaving my credit card information on a website that gives me no service.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Good Service

I honestly don’t understand why this company has such bad reviews. I was genuinely surprised.

When you purchase a domain through Cloudflare, you get access to many features for free, which has been really helpful. Also, since the company doesn’t take any profit margin on domain sales, it’s an excellent choice if you plan to keep your domain long-term. (Of course, they don’t offer discounts either — naturally, since there’s no margin to begin with.)

4 October 2025
Rated 1 out of 5 stars

JUST LOOPS - why use them

JUST LOOPS

Verify you are human by completing the action below....

It's a "verify you are a human" tick box.

You click it and it whirrs about and asks you to do it again.

Half an hour or more can be wasted on their unfit system.

6 November 2025
Unprompted review
Rated 1 out of 5 stars

Cloudflare Sucks

It Sucks,Made Me Wait for Almost Half an Hour Before I'm Even Allowed to Enter a Website AND I'M NOT EVEN USING A VPN AT THE TIME!

Like Seriously,Captcha Might be Annoying but Cloudflare is Somehow Worse. With Captcha You Just Need to Pass a Test then They'll Let You In

With Cloudflare,It Doesn't Have Tests But It's Laggy and Takes Long! Especially When My Internet Connection Just Suddenly Dips for a Moment then It'll Have to Re-Do The Verification Process and It'll Take Even LONGER.

Not Everybody Has a Stable Internet Connection,So Either Cloudflare Fixes Their Problem Permanently or I'll Keep Complaining in ANY Way I Can.

(Ignore My Typing Style,I Know It's Weird to Capitalize Almost Every Word I Type Ok?)

2 November 2025
Unprompted review
Rated 1 out of 5 stars

Not a human

Not matter what I do I cannot get cloudflare checks to work - constantly rejected . Tried all possible options nothing works .

Cloudflare sucks

31 October 2025
Unprompted review

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