Excellent service in every way! Gary & Mark delivered a first rate installation in around an hour, they cleaned the job site before installation and left it clean and tidy after they were done.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Personal hygiene is made much easier for me now I have my washer/dryer toilet. As I have become more disabled due to arthritis and various other physical problems…. the Closemat Installions is absolut... See more
Company replied
I have a bidet, wash and dry toilet. Which I’ve had for a good while now. Because of further deterioration of my mobility, a powered toilet seat riser, has recently been installed. This has been br... See more
Company replied
Good morning, I think I had four attempts to schedule my appointment; it was canceled several times, but when the engineer came, the job was done professionally and quickly... See more
Company replied
Company details
Written by the company
At Closomat, we strive to make life easier for people, regardless of the challenges they face in their intimate toileting needs. We are trusted by families and carers, by installers, by distributors and by medical and clinical professionals who choose us to help make a difference to the lives of the people who use our toilets, both in the home and away from it. Our products are flexible and customisable, and are designed to meet the needs of the individual both now and in the future.
Closomat helps people live their best lives
Written by the company
- Closomat enables people to deal with their intimate toileting needs with as much style, independence, dignity and control as possible.
- We believe that everyone deserves independence and dignity in the bathroom, which is why we are absolutely committed to continuous improvement in developing the most effective products. And why we are here to promote the many benefits of wash & dry toilets to a wider audience.
Contact info
Suite B, 4th Floor, Jackson House, Sibson Road, Sale, M33 7RR, Manchester, United Kingdom
- 0800 374 076
- info@closomat.co.uk
- closomat.co.uk
4.6
Excellent
871 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very friendly and helpful staff.
Very friendly and helpful staff.
Quick to respond when there was a problem.
8 January 2026
Reply from Closomat
Thank you so much for your great feedback. We are pleased we have been able to assist you quickly. Thanks for taking the time to share this with us.
Friendly and very accommodating team, great unit.
The company and all staff were very friendly and well organised.
Our instalation was in a shared bungalow for 5 learning disabled residents and the whole team went out of their way to fit the instalation into a time that was as convenient as possible for the residents!
We wondered if some of the residents would be worried about using a wash dry toilet or that the water wouldn’t be set at a comfortable temperature, however, everyone found it easy to use and got used to it quickly with no concerns.
26 March 2026
Reply from Closomat
Thank you for your wonderful feedback. We understand how important it is to minimise disruption in shared living environments, particularly where residents may have additional support needs, so we’re very pleased that our team was able to arrange the installation in a way that worked well for everyone. It’s also fantastic to hear that the residents adapted so well to using the wash and dry toilet. Thank you again for taking the time to share your experience — your kind comments mean a great deal to the whole team.
The gentleman concerned was truly…
The gentleman concerned was truly excellent and explained to me what he was doin. He was polite and well mannered.
I really appreciated all he did and leaving every thing spotless.
5 March 2026
Reply from Closomat
Thank you so much for taking the time to share your feedback with us. Our engineers really take pride in their work and we're delighted to hear that your experience reflects this. We will be sure to pass on your kind words.
Great service, good product.
Great customer service, fitters and inspectors. The whole experience of having a Closomat toilet has been so easy.
My only issue is that I wanted to keep my old toilet to use as a planter in the garden but the fitter took it away (he must have forgot to leave it as I asked him), other than that a great experience and a good product.
6 May 2026
Reply from Closomat
Thank you for taking the time to leave us a review. We’re delighted to hear that you found the whole process straightforward and that you were pleased with the service provided by our team. We will be sure to pass your comments on.
Annual service for Palma Vita toilet
John did the Annual Service of my Palma Vita toilet to a high standard as usual, which he has done for many years now, which has kept it working well for the 10 years I've used it.
The call to say he would arrive in 15 minutes was a big help too, as its not always easy for me to get to the door quickly so I had a chance to prepare.
5 March 2026
Reply from Closomat
We’re delighted to hear that you continue to be pleased with the annual servicing of your Closomat toilet. We’re also happy that the courtesy call before arrival was helpful. Our engineers understand that a little extra notice can make visits more convenient and comfortable, and we’re glad this made a positive difference to your experience. Thank you for your continued trust in Closomat and for taking the time to share your feedback.
2010 to 2026
Iv'e been with ClosoMat since about 2010. Always willing to help. excellemnt service. Thank you to all staff at ClosoMat
13 January 2026
Reply from Closomat
Thank you so much for taking the time to share your experience. It's always lovely to hear from our long-standing users. We are very pleased to hear that you are so satisfied with our service.
Pleasant engineer
Pleasant engineer. Service only took few mins but costs £20 per month
26 January 2026
Reply from Closomat
Thank you for your feedback – we’re pleased to hear you found the engineer pleasant and helpful.
We understand that the visit itself can feel brief, but the monthly service contract covers much more than just the time spent on-site. It provides year-round support, including preventative maintenance, unlimited visits if any issues arise, and peace of mind that your Closomat is kept in safe working order at all times.
Our aim is to ensure reliability, hygiene and continued performance, which is why the contract is structured to cover ongoing care rather than a single visit.
We appreciate your comments and will continue to review our services to ensure they offer the best possible value.
My experience was good
My experience was good.
I would say after all the £ spent on having a Closomat toilet, why hasn’t it got a SOFT CLOSE LID?
25 March 2026
Reply from Closomat
Thank you for your feedback — we understand your point.
Closomat products prioritise hygiene, independence, and long-term reliability for assisted living, but we appreciate your comment and will share it with our design team.
they were very helpful to get this done…
they were very helpful to get this done very quickly as its a life saver for me and my independence
19 December 2025
Reply from Closomat
We’re so pleased we were able to help arrange everything quickly for you. It means a great deal to know that your Closomat is making such an important difference to your independence and daily life.
Thank you again for taking the time to share your experience.
Thank you ☺️ the product it is excellent…
Thank you ☺️ the product it is excellent for my Crohn’s and has helped me out so much because of this. It has features we make me feel clean and dry which is one of the best things about it and using my elbow to flush really helps as well because of my Dystonia.
8 May 2026
Reply from Closomat
Thank you so much for your thoughtful feedback. We’re very pleased to hear that your Closomat toilet is helping to support your needs so effectively and that the design features are making such a positive difference.
Reply from Closomat
Thank you so much for taking the time to share your views. We are really pleased you had such a positive experience.
Reply from Closomat
That's very good to hear. Thank you for sharing your experience, we really appreciate it.
Reply from Closomat
Thank you so much for taking the time to leave us a review. We are very pleased to hear everything went well.
Everything gteat
4 May 2026
Reply from Closomat
This is very good to know. Thank you so much for taking the time to share your thoughts. We really appreciate it.
Good communication.
Good communication.
Came when expected. Pleasant and helpful engineer.
21 March 2026
Reply from Closomat
We are pleased to hear that you felt the visit was helpful, and really appreciate the feedback. Thank you so much.
Lovely company to deal with
Lovely company to deal with. I couldn’t be without my Closomat. The annual maintenance visit is a massive reassurance. The engineers are excellent.
24 March 2026
Reply from Closomat
Thank you for your kind feedback. We’re delighted to hear that you’ve had such a positive experience and that your annual maintenance visits provide peace of mind. It’s also wonderful to know that our engineers have continued to deliver an excellent service. We truly appreciate your continued support and thank you for taking the time to share your experience.
Reply from Closomat
Thanks so much for letting us know. We really appreciate you taking time to share your positive experience.
Highly recommend clsomat toilet
I cannot recommend clsomat highly enough. As a disabled person, this toilet has genuinely helped me regain my independence and confidence in everyday life. It is easy to use, reliable, and has made such a positive difference to my comfort and dignity. The quality and thought put into the design are excellent, and it has improved my day-to-day routine more than I expected. I’m extremely grateful for the support and freedom it has given me.
7 May 2026
Reply from Closomat
Thank you for taking the time to leave such thoughtful feedback. We are incredibly pleased to hear the positive impact your Closomat toilet has had on your daily life. Helping people maintain independence and dignity is at the heart of what we aim to achieve, so your comments mean a great deal to us.
Thank you again.
Very polite and friendly engineer
Very polite and friendly engineer, serviced my toilet and left everything as it should be.
27 March 2026
Reply from Closomat
This is brilliant to hear. We are very proud of our wonderful team of engineers, and we'll be very happy to pass on your lovely feedback. Thank you for taking the time to share.
Reply from Closomat
We are very pleased to hear about your positive experience. Thank you for taking the time to let us know.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.