Cloakvintage Reviews 61

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Absolutely love Cloak Vintage! I recently bought a sweater, and it’s even better than I expected—great quality, perfect fit, and exactly as described. The customer service was fantastic, super helpful... See more

Rated 5 out of 5 stars

Always my favourite place to purchase vintage clothes from... having been shopping on their website and more recently in their pop up store, would definitely recommend.

Rated 2 out of 5 stars

My package is stuck in customs in Holland. I wrote to cloakvintage asking what was going on with the package, they replied quickly saying that they would contact the carrier the next day. Never heard... See more

Company replied

Rated 5 out of 5 stars

Ordered multiple items from Cloak Vintage and have been over the moon each time. I have always found the communication excellent, updating me on dispatch/arrival times (particularly with Royal Mai... See more

Company replied

Company details

  1. Vintage Clothing Store

Written by the company

Here at Cloak Vintage, we believe that clothing shouldn’t cost you the earth. Our aim is to bring retro clothing back into the forefront of vintage shopping; leading by style, not brand. Based out of a repurposed factory in the Jewellery Quarter, Birmingham, we sustainably source every item so you can feel good every time you shop, and look good doing it. RECYCLED. REFRESHED. REWORN. C.V. x


Contact info

4.2

Great

TrustScore 4 out of 5

61 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

Had an order made for Christmas ski…

Had an order made for Christmas ski gifts. Team was very kind in organizing the shipping methods to Switzerland. Updated: the team worked beyond my expectations to deliver the products despite the situation with strikes. Cloak Vintage have been very reliable and would 100% recommend.

27 December 2022
Unprompted review
Rated 5 out of 5 stars

Great experience

So thrilled with my purchase! The item came exactly as pictured in the photos. The shipping and delivery was very prompt and the price was more than reasonable. Would definitely order again!

19 December 2022
Unprompted review
Cloakvintage logo

Reply from Cloakvintage

Hey Madison,

Thank you for your review. It's great to hear that you are happy with your item, it was definitely one of my favourite NFL jackets we've had in recently!

Team CV :)

Rated 5 out of 5 stars

Great !!!

Great service , quick replies to emails , over all love the jacket I received ! Will defo be ordering again :)

16 December 2022
Unprompted review
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Reply from Cloakvintage

Hey Alex,

Thank you for your review. Glad to hear that you are happy with your jacket. You can't beat a bit of vintage workwear. Looking forward to assisting you again.

Team CV :)

Rated 5 out of 5 stars

Two thumbs up from me!

My order arrived quickly and just as described - perhaps even better! It had just the right fit that I was looking for from a fleece, and it is so cosy and warm (very helpful during temperatures such as these!)

1 December 2022
Unprompted review
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Reply from Cloakvintage

Hey Rebecca,

Thank you for your review. It's great to hear that you are happy with your fleece, it will definitely be the perfect layer for this cold weather!

Team CV :)

Rated 5 out of 5 stars

Straight forward, not messing about

Had a great experience using Cloak Vintage. My jumper came really quick and came as expected /described.

Would definitely use them again.

14 December 2022
Unprompted review
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Reply from Cloakvintage

Thanks for your feedback, Joshua. We are really pleased to hear that you are happy with your order. Looking forward to assisting you again in the future.

Team CV :)

Rated 5 out of 5 stars

Really great range on their site and…

Really great range on their site and amazing customer service! My return has been delayed because of Royal Mail strikes but they have paid me my money back already anyway as the wait has been so long. 5 stars for that. Friendly and helpful team.

14 December 2022
Unprompted review
Cloakvintage logo

Reply from Cloakvintage

Thank you for your review, Nicky! I think we are all feeling the effects from the strikes, so we are doing what we can to soften the burden on our customers. I'm glad we got this sorted for you.

Team CV :)

Rated 5 out of 5 stars

Great products for a very fair price

Great products for a very fair price. Would definitely buy from them again 👍🏼

13 December 2022
Unprompted review
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Reply from Cloakvintage

Hi Alex,

Thank you for your review. That is great to hear! Looking forward to assisting you again in the future.

Team C.V. :)

Rated 1 out of 5 stars

Never received item and no one from…

Never received item and no one from company contacted me back when I tried contacting them. I also tried contacting them via paypal.
I have never received contact and it is now weeks since their below comment.

4 December 2022
Unprompted review
Cloakvintage logo

Reply from Cloakvintage

Hi Kate,

I'm sorry to see that you are not happy with your experience of shopping at Cloak Vintage.

Your parcel was returned back to us because the courier was not able to deliver to the address given when ordering. We replied to your original email asking for an update on your order status to update you with this information.

We have now received your order back and will be in contact via email to arrange for redelivery.

Kind regards,

CV

Rated 5 out of 5 stars

Love this site!

Great range of clothing and great customer service! I have received all my orders in a timely manner and they're always exactly as seen on the website. Very happy customer :)

28 November 2022
Unprompted review
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Reply from Cloakvintage

Hey Isla,

That's great to hear. Thank you so much for your review and orders! Looking forward to assisting you in the future.

Team C.V. :)

Rated 5 out of 5 stars

Wonderful experience

Amazing jumper and lovely customer service (on etsy). Thank you!

6 November 2022
Unprompted review
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Reply from Cloakvintage

Thank you so much! Great to hear you are happy with your jumper :)

Rated 5 out of 5 stars

Amazing sellers

Amazing sellers. The fleece was gorgeously soft and communication throughout was FAB.

17 October 2022
Unprompted review
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Reply from Cloakvintage

Thank you, Veronica! That's great to hear :)

Rated 5 out of 5 stars

Highly recommended

Ordered multiple items from Cloak Vintage and have been over the moon each time. I have always found the communication excellent, updating me on dispatch/arrival times (particularly with Royal Mail strikes). Always arrived promptly and well packaged.

Also I’ve been so happy with my all my purchases, I’ve genuinely had so many people complimenting me on my items.

Great little company - a hidden gem.

2 October 2022
Unprompted review
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Reply from Cloakvintage

Hi Miss White,

Thank you for your review. That is great to hear. Looking forward to assisting you in the future.

Team CV :)

Rated 5 out of 5 stars

Very happy

Very happy
Very decently priced and standard delivery took 3 days. Opened the parcel and they sent me a 20% discount code and a mini packet of haribo’s. Nice touch

Will use again

7 June 2022
Unprompted review
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Reply from Cloakvintage

Hi Sean,

Thank you for your review. It's great to hear that you are happy with your order and the added treats in your parcel.

Team CV :)

Rated 5 out of 5 stars

Love it

Wasn’t sure where to order vintage clothes until I stumbled upon this store. Was shipped to Australia super quick and the team is very friendly. Would highly recommend!

5 February 2022
Unprompted review
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Reply from Cloakvintage

Hi Cooper,

That's so great to hear, thank you for your kind words.

Take care,

Jess x

Rated 5 out of 5 stars

True to size!

I ordered 3 jumpers in small and they all fit perfectly- I really struggle to find the right fit anywhere else so I'm definitely buying from these guys again! Very fresh and comfortable and love the style. Chuffed!

3 February 2022
Unprompted review
Cloakvintage logo

Reply from Cloakvintage

Hi Emily,

Thank you for your review. You can't beat a comfortable sweater so it's great to hear that you are happy with your order.

Team CV :)

Rated 5 out of 5 stars

Definitively recommended

Item delivered quite on time. High product quality and fair prices.

Highly recommended!

29 October 2021
Unprompted review
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Reply from Cloakvintage

Thank you for your review, Simone! That's great to hear.

Team CV :)

Rated 5 out of 5 stars

First class products and service.

I have had half a dozen pieces of Champion and Carhartt from you guys and I could not be happier with my purchases. Everything is exactly as it says and the customer service is exemplarily. You definitely have a loyal customer in me!

Keep up the great work.

20 October 2021
Unprompted review
Cloakvintage logo

Reply from Cloakvintage

Hi Darran,

Thank you for your review. You can't beat a bit of Carhartt and Champion, so very cool to hear that you are happy with your orders.

Team CV :)

Rated 5 out of 5 stars

Good selection of items at the right price

Bought a Detroit Carhartt jacket from this seller, item was in great condition and it was cheaper than other vintage sellers that sell Carhartt. Delivery was also fast.

20 October 2021
Unprompted review
Cloakvintage logo

Reply from Cloakvintage

Hi David,

Thank you for your review. The Carhartt Detroit jacket is always a winner, a real iconic piece. It's great to hear that you are happy with your order.

Team CV :)

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