Tasmania Khan was excellent in customer service and her tone. I was calling to cancel and she showed how to disable the forwarding to Cloak. I am searching for a new position and wasn't able to rece... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First few months seemed to be beneficial. Too many of my contact calls were not getting thru to me before going to voicemail. Too many missed calls. Decided to terminate and this was the hard part. Ne... See more
Company replied
Speaking to a human being made all the difference Marjow was extremely helpful. Kit however needs to be retired. Kit had me going around in circles trying the same things over and over again. I was... See more
Company replied
I was having trouble refreshing my Cloaked App. They answered my emails swiftly added possible solutions when they didn't work they gave me a few other things to try which worked. Don't regret get... See more
Company replied
Company details
Written by the company
Cloaked protects you and your family from spam, scams, identity theft, and financial fraud by putting you back in charge of your personal information. - With Cloaked, generate unlimited email and phone aliases to sign up, shop, and communicate safely without revealing your real identity. - Cloaked scans and removes your personal data from 140+ data brokers, cutting off one of the biggest sources of spam and identity theft. - Our Call Guard blocks scam and robocalls before they ever reach you, while Dark Web Monitoring alerts you instantly if your details appear in a data breach. - And for extra peace of mind, every Cloaked member is protected with $1 million in identity theft insurance. Cloaked isn’t just another privacy tool - it’s your digital safety net. Whether it’s shielding your inbox, blocking scam calls, or deleting exposed data, Cloaked keeps you one step ahead of online threats so you can live, work, and shop freely - without fear of who’s watching. Stay safe. Stay Cloaked.
Contact info
10003, New York, United States
- support@cloaked.com
- cloaked.com
4.0
Great
461 reviews
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Finally got call gaurd to work in my…
Finally got call gaurd to work in my new account after talking to a real person. Thanks to Marjow for the smooth support experience.
17 April 2026
Unprompted review
Reply from Cloaked
Hello Chris! Thank you for recognizing Marjow's assistance; we truly appreciate your feedback. If you need anything else or have more questions, feel free to reach out. We're here to help!
They claim to be making a difference
They claim to be making a difference, but I get more spam calls, not less. So far, I've seen ZERO difference in the number of spammers in both email and in calls.
16 March 2026
Unprompted review
Reply from Cloaked
Hi Tom,
Thank you for your feedback! Data removal can take some time, depending on the brokers involved. Here’s a quick breakdown:
- Quickest brokers: Within 48 hours
- Most brokers: 2-3 weeks
- Some brokers: Up to 2-3 months
To stop spam calls immediately, activate our Call Guard feature in our app. If you need help setting this up or have more questions, please reach out at support@cloaked.com or call +1 (888) 857-5490 (Mon–Fri 9 AM–8 PM EST, Sat–Sun 9 AM–1 PM EST). We're here to assist you!
This s*** sucks
I\nDon't know what this thing does, but it sure does screw up your phone and you can't get ahold of nobody never, I've been trying for 3 weeks to get this canceled.Get it off , my phone and it's ridiculous
29 March 2026
Unprompted review
Reply from Cloaked
Hi Darryl, thanks for taking the time to voice your concerns. We were able to find your account and it looks like our support team was able to resolve your cancelation for you! If you have any outstanding issues please reach back out at support@cloaked.com or feel free to call us at +1 (888) 857-5490. We want to make sure we can address all your concerns!
when something goes wrong support is…
whn nsomething goes wrong support is completly gone. There system seems to have gotten hacked last week and i lost access. They refused to assist or even acknowledge an issue. It came back up and access was brought back but the sent me an email saying "We saw that you canceled your Cloaked subscription and we wanted to reach out before your protection ends" But i hadnt canceled . And again their customer service refused assistance as well as even acknowedge. I paid a year in advance and found they have no refund policy.But that wasnt the only issue have a terrible customer service. The account has added what they call relatives to it that arnt . Hundreds of them thus padding their "success"
Update: They sent a voice mail and an email. The voice mail from Eric was so very happy that everything was ok and all flowery and rainbows. I replied to the voice mail it was not and much more. Since they still took my money and ran. I got an email say it was Chris and it was him that called but of course it was Eric. Just more lies. In the end the issues concernign my account being breached and the fact they sent out a false email say ing i quit hurts very bad. I replied with misleading quotes form the other email which i would be very happy to supply to the media. The facts is the responses are inadequate and calls go unanswered and they stole my money and than officered me to come back and only pay them at a 60 percent discount. Very unethical and i have it all documented. I cc Kendra the media person there and would hope she would respond. Cloaked effort is to cover their behind not resolve a problem they created.
14 April 2026
Unprompted review
Reply from Cloaked
Hi Rob, Thank you for taking the time to leave this review. We reached out to you directly by email today to work through your concerns. We take feedback like this seriously and want to make sure your issue is addressed. Please
check your inbox or reach out to us via chat on our website or help center — our team is ready to help.
Customer service is AI
I really felt this was an excellent choice for security. I could not get Cloaked to download. I wanted to cancel purchase and wait until I could have help with our family computer expert to help me. ( yes, he is degreed, makes him an expert)
But I got a lot of back and forth. I could not make the robot understand I was 76 and run out of patience trying to do this on my own. Way too many days dealing with this.
1 April 2026
Unprompted review
Reply from Cloaked
Hi Elizabeth, we understand how frustrating and overwhelming this must have felt, especially trying to get help and not being able to connect with a person. That’s not the experience we want. We’d really like to help make this easier for you. Please reach us at help.cloaked.app or +1 (888) 857-5490.
They are horrible I paid twice for…
They are horrible I paid twice for subscription and they had an automated bot respond that took over a week.
They then canceled my subscription again and only refunded one payment. Customer service is horrible.
14 April 2026
Unprompted review
Reply from Cloaked
Hi Kevin, that sounds really frustrating, especially being charged twice and not getting the support you needed. We understand how upsetting that is. That’s not the experience we want. We found your profile and will reach out directly to help. You can also reach us at help.cloaked.app or +1 (888) 857-5490.
Exceptional customer service
I had the pleasure of being connected to Tamanna when I was trying to figure out the app. I am in my first 30 days and things were a big confusing for me, however Tamanna stayed on the phone with me and walked through THE entire process! I felt heard and appreciated her patients with me. Customer service is fantastic. I am still new so cant comment yet on how well the service is working, however I feel confident all my info will be removed from the internet. Thank you Tamanna!
12 April 2026
Unprompted review
Reply from Cloaked
Hello Lisa! It’s fantastic to hear about your experience with our customer service team! We truly appreciate your thoughtful feedback and we are so glad to know Tamanna was able to assist you through the onboarding process effectively. Your confidence in the app's privacy features means a lot to us, and we're here to support you as you continue exploring. If you have any questions or need further assistance, feel free to reach out! Happy Cloaking!
It feels like I'm free
I can now trust leaving my bank account open and I can do my job and caring for my 86yr old mom without continously answering my phone thank you
14 April 2026
Unprompted review
Reply from Cloaked
Hello Randall! We're delighted to hear how much peace of mind you've found! Your feedback truly means a lot to us, and it's wonderful that our app has made such a positive impact on your life. We're glad it allows you to focus on what matters most while caring for your mom. Thank you for sharing your experience and please let us know if we can assist with any questions. Happy Cloaking!
I ordered it it started off good the end of the month I was logged out next month I'm still logged out but they took their payment out I emailed them I would not get this if I you guys
It was working fine until I got logged out at the end of the month and still logged out the next month but yet until they took their payment out I emailed them and nothing happened they are horrible
20 March 2026
Unprompted review
Reply from Cloaked
Hi there, Thanks for sharing your feedback. We’re sorry to hear about the trouble with accessing your account. We’d really like the chance to take another look and help get this resolved for you. If you’re still experiencing this issue, please reach out to us at support@cloaked.app or call +1 (888) 857-5490 (Mon–Fri 9 AM–8 PM EST, Sat–Sun 9 AM–1 PM EST) or reply directly to your previous email thread so our team can pick this up quickly.
We’re here and happy to help get this sorted.
I am very pleased with Guardio
10 April 2026
Unprompted review
Reply from Cloaked
Hi Eugene, Thanks for the feedback. Our spam call feature is called Call Guard! We are happy to hear its working well for you. If you have any additional feedback or questions please feel free to reach out. We are happy to help!
Five star support by Cloaked customer…
Five star support by Cloaked customer support representative Jho. Issue taken care of expeditiously. A big THANK YOU!
10 April 2026
Unprompted review
Reply from Cloaked
HI Jason, thank you for the 5-star review! We’re really glad Jho was able to take care of your issue quickly and make the experience a positive one. We’ll be sure to share your kind words with him. We appreciate your support and taking the time to share this! Happy Cloaking!
Speaking to a human being made all the…
Speaking to a human being made all the difference Marjow was extremely helpful. Kit however needs to be retired. Kit had me going around in circles trying the same things over and over again. I was ready to cancel and uninstall the app. But Marjow helped me get things straightened out. Great job by a human being once again.
9 April 2026
Unprompted review
Reply from Cloaked
Hi Sandra, thank you for the thoughtful review. We understand how frustrating it can be to feel stuck going in circles, and we’re really glad Marjow was able to step in and get everything sorted out for you. We’ll be sure to share your feedback with the team. We appreciate you sticking with us! Happy Cloaking!
I had gotten Cloaked and I realized…
I had gotten Cloaked and I realized that I had AT&T ACTIVE ARMOR which comes with my phone so I had to cancel one of them and i chose Cloaked. Cloaked seems to be a great company and down the road may reinstall it. They have worked with me to make sure I had canceled my subscription with their AI chat and it was so simple and very knowledgeable. If you are looking for a great app for all your business or home this is it
7 April 2026
Unprompted review
Reply from Cloaked
Hello Barbara! We're glad to hear you found the cancellation process easy and efficient. We sent you a follow up email today to make sure you are all squared away. Please check your email for those additional steps and let us know if we can assist. You can also reach us at support@cloaked.com or call +1 (888) 857-5490 (Mon–Fri 9 AM–8 PM EST, Sat–Sun 9 AM–1 PM EST) We are happy to help!
The cloaked support was very helpful
The cloaked support was very helpful. I’m extremely happy with the cloaked looking after my better interest when it comes to my privacy. Thanks guys!
7 April 2026
Unprompted review
Reply from Cloaked
Hello Kenneth! We're so pleased to know that our support has been helpful and that your privacy is being taken care of. Your satisfaction truly matters to us! Thank you for sharing your experience and happy Cloaking!
I HAD TRIED TO GET CLOAKED SOFTWARE BUT…
I HAD TRIED TO GET CLOAKED SOFTWARE BUT I COULD NOT WORK WITH IT ON MY PHONE SO THE VERY SAME DAY THAT I GOT IT I CANCELED THE SUBSCRIPTION. AND THEN DELETED THE ITEM OFF MY CELL PHONE. I WAS WORRIED IT WAS NOT DONE RIGHT SO MARJOW WAS A GREAT HELP AND MADE IT EASY TO CANCEL AGAIN AND REIMBURSE ME FOR THE AMOUNT I PAID. IT IS NICE TO HAVE SOMEONE WORK WITH YOU AND HELP YOU AND THEY ARE ABLE TO COMPLETE THE TASK MAKING IT EASY FOR ME TO UNDERSTAND~
6 April 2026
Unprompted review
Reply from Cloaked
Hello Jamie! Thank you for your feedback! We’re really glad to hear that Marjow was able to help you with the cancellation and refund process smoothly. It's wonderful to know that you found the assistance easy to understand. If you ever decide to give Cloaked another try, we’ll be here to help!
Finalizing the termination
First few months seemed to be beneficial. Too many of my contact calls were not getting thru to me before going to voicemail. Too many missed calls. Decided to terminate and this was the hard part. Nerisa was very helpful in assisting in my finalizing the process.
6 April 2026
Unprompted review
Reply from Cloaked
Hello Andrew! Thank you for your feedback. We're glad to hear that Nerisa was helpful in assisting you with finalizing your cancelation. We truly appreciate you sharing your experience with us! If there's anything else we can do for you, feel free to reach out. Wishing you all the best!
Excellent App So far very good &…
Excellent App So far very good & customer service very prompt
6 April 2026
Unprompted review
Reply from Cloaked
Hello stephen! It's wonderful to hear you're enjoying the app and finding our customer service prompt! Thank you for your feedback; your support means a lot to us. We're here to help you anytime you need. Happy Cloaking!
Useless Trash
Everything I write about this service gets flagged for 'defamatory content- so you read this and decide.
5 April 2026
Unprompted review
Reply from Cloaked
Hello J! Thank you for sharing your experience with us. If you have specific details or examples of what you encountered, we invite you to share those through the in-app support options. We genuinely want to understand your concerns better and work towards a solution. Please reach out to us at support@cloaked.com or call +1 (888) 857-5490 (Mon–Fri 9 AM–8 PM EST, Sat–Sun 9 AM–1 PM EST) — we are happy to help!
I had a question regarding adding a…
I had a question regarding adding a second line. I barely hit send and immediately got a response. Thank you
3 April 2026
Unprompted review
Reply from Cloaked
Hello Brian! It's fantastic to hear that you received such prompt assistance! Thank you for your feedback; it really means a lot to us. If you have any more questions or need further help, feel free to reach out anytime. We're here for you. Happy Cloaking!
Nerrisa really went out her way to help…
Nerissa really went out her way to help me out when I was pondering leaving cloaked. She addressed all my concerns and made sure my settings were correct. She also kept her word and called me back even when the call didn’t go through she kept making effort until she got ahold of me. Most agents don’t put that type of effort in. The either move on to the next caller after multiple attempts to try to reach you.
1 April 2026
Unprompted review
Reply from Cloaked
Hi Theron! It's wonderful to hear that Nerissa provided such exceptional assistance and truly took the time to address your concerns. Her dedication and commitment to helping you really stand out, and it's great to know that her efforts made a positive difference for you. Thank you for sharing your experience! We’re always here to help if you need anything else. Happy Cloaking!
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