Cliphair - Limited Reviews 3

I ordered an item worth around £250 from Cliphair and selected locker delivery through DPD. When I arrived to collect the parcel, the locker was empty.

I contacted DPD immediately and was told the seller needed to open an investigation. I then contacted Cliphair , who confirmed they opened a case and asked me to wait around two weeks.

Nearly six months later, I still have no refund, replacement, or proper resolution. I have spent months contacting both DPD and the seller without any clear outcome.

I understand problems happen, but customers should not be left waiting this long for a missing parcel issue involving an expensive order.

Great quality clip in extensions packaged well. Good value for money.

I purchased 18 inch clip ins in medium brown in July.
They have been used very infrequently for special occasions only and therefore have not been styled or washed frequently.

The colour has faded considerably. They are no longer the same colour as what I purchased.

I have not had these 6 months yet which is the stated longevity of the hair nor are they out of warranty which they have confirmed to me via email but are not resolving this issue by replacing their faulty item.

With the festive season coming up I am left not able to use these very expensive (£150 odd) clip in extensions.

Do not use this company for extensions.