Clinical Partners Reviews 

My referral was quick, I was seen promptly.

The nurse that assessed me was very helpful and knowledgeable. She managed to keep me at ease.

This company have put me through hell for the past month and still continue to do so whilst claiming they care and understand. They request information urgently, to be able to solve issues they caused, for said information to sit rotting in an inbox somewhere.
Having been settled on medication since April, I'm now going to be without medication due to mistakes which were not my fault. The apologies and claims of understanding are false because they can't possibly understand what it's like to feel "wrong" for 37 years,and then finally"normal" and able to function with medication. If they truly did care and understand they wouldn't still be dragging this out and would be solving their mistake in a timely manner. This is not what I expected from this company. Sadly my daughter is also having similar issues and her life is on pause until she gets the go ahead for medication. Again the delay isn't her fault as she has already been waiting 14 months, but was told by 3 different people at Clinical Partners that she didn't need an ECG when of course she did. They received the ECG results over 2 months ago and still leave her hanging, promising someone will be in touch soon but calling her by the wrong name, so now she doesn't even know if they are talking about the correct patient. What is actually going on? And do you ever plan to solve the situations myself and my daughter find ourselves in through no fault of our own?

Great company who made the whole ADHD process simple and accessible. The process was simple online
The staff are helpful and supportive.

The nurse we spoke to “Harriet Williams” was amazing. She spoke to my son very empathetically and even asked him questions in a really nice way. She was professional.

Fantastic service, they keep you well informed and the clinicians are extremely helpful, friendly and knowledgeable.

Larry made us all feel at ease and was very friendly. His questioning was clear and precise. He made my son feel comfortable at a time he felt very nervous and anxious

Once the forms had been returned, they was very quick at arrange the appointment which was in the same week. The clinician was very informative, friendly and kind. I was so nervous before but she put me at ease, listened to what I had to say.

Received a very thorough report very quickly after the appointment. The wait was shorter than other routes.

Overall a good experience but make it easier to call the service as your on hold alot

Great assessment experience, very kind staff. All around a positive experience.

My assessor Patrick was a true expert within his field, his expertise was multi faceted, able to deliver superb mental wellbeing skills coupled psychotherapy skills , enabling my reflective inate approach to truly assist and engage within the process, calming my often scattered mind

Thank you to all the team.
When first trying to call the reception, ladies were so polite.
They were very helpful.
The long waiting was was tough
Not knowing if I was helping my child or what I could be doing right.
the Dr who did the assessment was brilliant ,

Clinician was very understanding of our concerns regarding the assessment. She was very thorough, patient and supportive. She made the whole assessment a very positive experience for my son and myself. Cannot praise the whole process from start to finish enough!

Clinicians are great, friendly staff and have helped me loads to get the medication I needed, however the phone lines take absolutely ages to get thru , you email them and they quote a 10 day reply time.

Great service overall but you need to put more people on responding , whether it’s phones or emails

very helpful, updates all time

Very professional personalised and really felt we were listened to. Thank you for such a smooth process with steps to help us all the way!

It took too much time (almost 1.5 months) to arrange the appointment after triage: this might be due to the fact that the processes for those with co-occurring ADHD, ASD, and depression may be too complicated or unclear. The specialist (or their secretary) I encountered seems to be unfamiliar with the difference between body dysmorphia and gender dysphoria. Nevertheless, still worthy of four stars for the prompt amendments, responses, and overall professionalism.

Excellent service

wow what an amazing team

we founf the waiting list was very long and a fight with our local doctors was hard work,
we have had nothing but a lovely experiance. the whole team was really love and took the time to speak to my child as if they are actually a humam being. my son was very hightened at his assement and the person we saw was patient and carting and took the time to talk about my son intrests and ask open questions to keep the convosation going. my son really enjoyed this and it helped alot to calm him.

i would reccomend

Very quick and efficient really surprised how well everything came threw so quickly