The Click Magick support team is exceptional. I've emailed a few times asking for help or clarification (easily confused, non-techy type here) and each time they managed to give me step by step solut... See more
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I signed up to the $79 dollar plan but was charged $199 then a day later i was charged a further $79, just by clicking around i inadvertently signed up to extra services, I was just trying to underst... See more
Company replied
ClickMagick is a very robust software. Has helped us get better data to make better decisions about our campaigns and be profitable from the start. No doubt about it. What is also exceptional is the l... See more
I absolutely love the ease of use of the main interface and also the general website. I found it really easy to set up your work, add rules, extra notes etc when building new campaigns. I'm still in t... See more
Company details
About ClickMagick
Written by the company
After maintaining our Trustpilot profile for several years and receiving many positive reviews, we began experiencing a significant number of fake reviews.
Unfortunately, we have not found Trustpilot’s review-dispute process effective in addressing this issue as their automated system allows clearly fake reviews.
As a result, we have stopped monitoring and maintaining this profile, and the rating shown here may not accurately represent our customers’ experiences.
Please visit our official website to read hundreds of reviews and testimonials from genuine customers.
Contact info
12333 Sowden Rd 12333, 77080, Houston, United States
- 213-761-4681
- help@clickmagick.com
- clickmagick.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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CliClickMagick are brillian
ClickMagick are brilliant to work with; I highly recommend them.
Great support from ClickMagick
I was extremely happy with the quick, clear response that I received. All my questions were answered and additional links for support were provided. I felt very reassured and supported. Many thanks!
Very quick response that solved my…
Very quick response that solved my problem.
Fast service
Super quick reply even though it is…
Super quick reply even though it is outside their chat hours.
Super quick response and very helpful!
Can't fault the service from…
Can't fault the service from Clickmagick. They're quick to respond to any support requests and knowing the real cost of our ads is invaluable.
Clickmagic is an incredible tool
Clickmagic is an incredible tool; it has everything you need to track whatever you require. It offers so much that I can't even begin to describe it all here. It's worth every penny. The best part is their support service, they're there for anything and help you solve it. Don’t hesitate, use Clickmagic and enjoy it!
Clickmagick has been my tracking…
Clickmagick has been my tracking partner for the past 9 years in the email marketing business.
Their plans are affordable and their tracking solid. As I was buying solos, its important for me to ensure I'm not paying for bot clicks.
Clickmagick did the job perfectly. Can't ask for more. =)
Got Her Done
What made my experience great was the consistent, patient support I received, especially during a very frustrating time. It was a breath of fresh air to see that even when I didn’t respond within 24 hours, the team followed up with me to make sure I wasn’t stuck.
I really appreciated how my final response was laid out clearly, step-by-step, which made it easy to fix the issue and finally get everything working. I tried to explain my situation as clearly as I could, and I felt heard, which means a lot.
Thank you for going above and beyond!
great instructions and troubleshooting
Great instructions and troubleshooting! Always. Super
I struggled for years finding one place…
I struggled for years finding one place to keep track of all my marketing metrics. They offer an outstanding interface with many features to keep me organized and on track with my campaigns.
Friendly User Interface and Super Helpful Team!
When I started in the online world I was basically clueless. Clickmagick has been brilliant at answering all my questions in a timely manner, and always friendly no matter how basic my question was. I have been with them for over 18 months and decided to do some comparisons now I am well up to speed and I can genuinely say that their offering is the best value for money and most user friendly out of all the tracking systems I have looked at which led me to upgrading to the Pro Plan. I would highly recommend Clickmagick for anyone starting out as it made the learning curve easy when I thought it would be really tough. They have every stat I need and I feel at home with their friendly interface. The phone app is handy as well to check stats on the go. Highly recommend!
No End of Trial Notification. No Invoices. Just $2,500 in Silent $99 Charges.
I signed up for a free trial of ClickMagick in 2023 and unfortunately didn’t realise that after the 14-day trial, I was being billed $99/month, with no notification that the trial had ended, and no monthly invoices or billing reminders at any point.
Over two years, I was charged more than $2,500 for a service I never used after the initial sign-up. There were no campaigns, no link tracking, no activity at all. When I finally discovered the charges, ClickMagick refunded only the last two months and stated that no further refund was possible, citing policy.
While they were polite in communication, I’m disappointed that a platform charging premium rates doesn’t notify users when a trial converts into a paid plan, nor send basic billing emails. It may be technically within policy, but from a user experience and transparency standpoint, it felt unfair, especially for a service that remained completely unused.
If you’re trying ClickMagick, be extremely cautious. Set calendar reminders and check your billing closely, because they won’t.
Best Customer Support!!
Super fast response and totally en point with the analysis and suggestions to correct the problem
Awesome Support
Had an issue with unattributed engagements and being quite new to the environment I wasn't confident in resolving it myself.
The support team responded almost instantly initially and continued to do so throughout the subsequent to-and-fro, resolving my issue very quickly.
What I really appreciated was that they used terms and explanations in line with my experience and knowledge and I got the feeling they were really invested in fixing my problem.
James was quick and informative
James was quick and informative, as always
Swift Resolution
Mr. Nikolai was quick and precise in solving my problem. His knowledge and expertise was definitely appreciated, as it allowed me to continue building my business without any further delay.
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