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Company details
Written by the company
Shop the best selection of Vape Kits, E-liquids, Disposable Vapes, Coils&Pods, and much more at Click &Vape in the UK. Fast and free delivery across the UK.
Contact info
48 Moor Lane, Preston, England, PR1 7AT, United Kingdom, PR1 7AT, London, United Kingdom
- 07407686153
- sales@clickandvape.co.uk
- clickandvape.co.uk
Order not delivered, No update since payment
I have not received my order since I paid for it on the 12th September, exactly a week later still not a SINGLE email for an update, no text or phone call. I have tried calling the mobile number on the website several times throughout the day, nobody answers. Paying £10 for delivery is extortionate considering you haven't even processed my order. Terrible service, I would like a refund immediately. I would be very wary for anyone else ordering from here again as you have no clue where or whom has processed your order!!
12 September 2024
Unprompted review
Reply from Click & Vape
We apologize for the delayed response and the late delivery of your order. Please check your email for all the updated details regarding your order. Let me know if you have any questions. We truly appreciate your patience and understanding, and I want to assure you that we’re taking steps to improve our communication moving forward. If there’s anything more we can do, please don’t hesitate to reach out directly.
UPDATE:
Dear Nigel,
I'm so sorry to hear that you were not satisfied with your recent order. I want to assure you that we take all feedback seriously and would like the opportunity to make things right.
However, after reviewing our records, I noticed that your order was actually delivered on September 25 at 10:59 A.M. at Mailbox as per our tracking information (UPS tracking number: #1ZX44F516842837672).
https://www.ups.com/track?loc=en_US&requester=ST&trackNums=1ZX44F516842837672/trackdetails
We understand that sometimes issues can arise during delivery, but in this case, it appears that the package did reach its destination.
I'd like to offer you a gesture of goodwill for any inconvenience caused.
If there's anything we can do to improve your experience or if you have any further concerns, please don't hesitate to reach out.
Your satisfaction is our top priority!
Thank you for taking the time to share your feedback with us. We appreciate it and hope that in the future, we'll have another chance to serve you better.
Kind regards,
The Click & Vape Team
Order not fufilled and no response
Ordered on the 7th of September and order has not arrived. The order page hasn't been updated since then and have tried to contact twice through email but haven't had any response back.
7 September 2024
Unprompted review
Reply from Click & Vape
I apologize for the bad experience you had with us. Unfortunately, some emails can end up in our spam folder, which isn’t regularly monitored. I’ve checked, and your order has been delivered. We truly appreciate your patience and understanding, and I want to assure you that this will never happen again. If there’s anything more we can do, please don’t hesitate to reach out directly.
UPDATE:
Dear Rory Baker,
I'm so sorry to hear that you were not satisfied with your recent order. I want to assure you that we take all feedback seriously and would like the opportunity to make things right.
However, after reviewing our records, I noticed that your order was actually delivered on Wednesday, September 25 at 3:53 P.M. at Residential as per our tracking information (UPS tracking number: #1ZX44F516840693269).
https://www.ups.com/track?loc=en_US&requester=ST&trackNums=1ZX44F516840693269/trackdetails
We understand that sometimes issues can arise during delivery, but in this case, it appears that the package did reach its destination.
I'd like to offer you a gesture of goodwill for any inconvenience caused.
If there's anything we can do to improve your experience or if you have any further concerns, please don't hesitate to reach out.
Your satisfaction is our top priority!
Thank you for taking the time to share your feedback with us. We appreciate it and hope that in the future, we'll have another chance to serve you better.
Kind regards,
The Click & Vape Team
Order wasn’t fulfilled but refund sent…
Order wasn’t fulfilled but refund sent promptly once reminded
21 August 2024
Reply from Click & Vape
Dear Jane,
Thank you for sharing your feedback with us. We're glad to hear that you received your refund promptly, though we truly regret that we weren’t able to fully fulfill your order as expected. Our goal is always to provide a seamless experience for our customers, and we apologize for any inconvenience caused by the unavailability of certain items.
Please know that we’re continuously working to improve our inventory processes to prevent this from happening in the future. If you have any further questions or concerns, don’t hesitate to reach out—we're here to help!
Thank you for choosing us, and we hope to better serve you next time.
Warm regards,
Click & Vape Team
Outstanding service
Outstanding service. Excellent & fast delivery time. I've made several orders and never once been disappointed!! Will highly recommend!
You cannot go wrong with this company ⭐️⭐️⭐️⭐️⭐️
15 August 2024
Unprompted review
Reply from Click & Vape
Dear Mrs. C, Thank you so much for your amazing review and your continued support! We’re thrilled to hear that you’ve consistently had a great experience with our service and fast delivery. Your recommendation means the world to us, and we’re so happy to have you as a valued customer. ⭐️⭐️⭐️⭐️⭐️ Looking forward to serving you again soon!
Reply from Click & Vape
Thank you so much for your kind words! We're thrilled to hear that you found our service fast and our products to be of fantastic value. Your satisfaction is our top priority, and it's wonderful to know we met your expectations.
We look forward to serving you again soon!
Reply from Click & Vape
Thank you for your positive review! We're delighted to hear that you are pleased with our vapes and the quick delivery. Your satisfaction means a lot to us.
Looking forward to serving you again!
Unreliable
Products never turned up and could not get ahold of company via email or phone after trying several times. now in process of trying to get a refund.
20 June 2024
Great company and great products at a…
Great company and great products at a great price ! Highly recommend
2 May 2024
Unprompted review
Reply from Click & Vape
Hey Laura, Thank you very much for your feedback! We're glad to hear you're happy with our products. Looking forward to serving you again. :)
Really happy with my order
Really happy with my order, great salts at a bargain price
6 June 2024
Unprompted review
Reply from Click & Vape
Thank you for your feedback, Gary! We're glad to hear you're happy with our products and services. We look forward to serving you again.
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