Clear Mobile is an economic service and works fine until something goes wrong. I lost my payment card and need to update to a new card. Very difficult. The website is impossible. Customer Service... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Initially did not have my own number. But the person on the help chat helped me straight away and it got sorted so thanks to the customer service agent who sorted it. They should also give out in... See more
Company replied
No problem at all. All 5 in family were with vodafone and the bill even with family plan was about 180 a month. Waited til all out of contract and my wife was first to move to clear mobile. No need to... See more
The only form of contact is live chat during 9-5 after logging in, I ported my number in the end, it is the cheapest on the market for a reason!
2.8
Average
249 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 30% of negative reviews
Typically replies within 1 month
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Support service
I had a problem with a bill and I texted to the support service through the live chat. Rajesh was super helpful and solved my issue in a few minutes.
16 April 2026
Unprompted review
Reply from Clearmobile
Hi Elena
Thanks for your lovely feedback! We’re so pleased to hear our customer care team was able to support you. At Clear Mobile, delivering great service is something we truly value, and your experience is exactly what we aim for.
We will ensure to pass on your feedback on to Rajesh.
Thanks
The Clear Mobile team
Needed Support to get my PUK code ‘…
Needed Support to get my PUK code ‘ used online chat & a Radjesh had it sorted in a minute ‘ very happy with clear mobile and can’t fault them
13 April 2026
Unprompted review
Reply from Clearmobile
Hi Mark
Thanks so much for your feedback! We're really glad to hear you had a positive experience with Clear Mobile. We’re always working to provide the best possible service, so it means a lot when customers take the time to share a review. We will ensure to pass on your compliment to Rajesh.
Thanks
The Clear Mobile team
Great coverage in Ireland and in the…
Great coverage in Ireland and in the EU. Online chat quick to respond in 2026 and all items sorted.
Paid high charges for 2 quick calls in Morocco. Website is basic but the chat is efficient and responsive.
10 April 2026
Unprompted review
Reply from Clearmobile
Hi Theresa
Thanks so much for your feedback! We're really glad to hear you had a positive experience with Clear Mobile. We’re always working to provide the best possible service, so it means a lot when customers take the time to share a review.
Thanks
The Clear Mobile team
Quick response issue was resolved with…
Quick response issue was resolved with no problems
6 April 2026
Unprompted review
Reply from Clearmobile
Hi Dave
We really appreciate your kind words about our response time — it’s great to hear you were looked after quickly! We understand time is valuable, so we’re always striving to be as responsive as possible.
We will ensure to pass on your feedback on to the relevant team.
Thanks
The Clear Mobile Team
Unable to contact support
Don't waste your time, if there is anything issue you cant contact them for support. They switched off my old network before issuing and activating my new sim
31 March 2026
Unprompted review
Reply from Clearmobile
Hi Darragh
Thank you for taking the time to share your feedback. We’re very sorry for the difficulty you experienced while trying to get in touch with us and for the delay in receiving a response.
We understand how frustrating this can be, and we appreciate you bringing it to our attention. Your feedback will be shared with the relevant team so we can review what happened and work to improve the experience going forward.
Thank you
The Clear Mobile Team
Sorted my porting issue easily and…
Sorted my porting issue easily and efficiently. Thanks Rohit.
30 March 2026
Unprompted review
Reply from Clearmobile
Hi Jim
Thanks for your lovely feedback! We’re so pleased to hear our customer care team was able to support you. At Clear Mobile, delivering great service is something we truly value, and your experience is exactly what we aim for.
We will ensure to pass on your feedback on to Rohit.
Thanks
The Clear Mobile team
Just put in SIM card today and needed…
Just put in SIM card today and needed help. The chat person helped me and I got sorted. I hope using this service is as simple and easy as the set up.
27 March 2026
Unprompted review
Reply from Clearmobile
Hi Una
Thanks for your lovely feedback! We’re so pleased to hear our customer care team was able to support you. At Clear Mobile, delivering great service is something we truly value, and your experience is exactly what we aim for.
We will ensure to pass on your feedback on to the relevant team.
Thanks
The Clear Mobile team
Rohit was very helpful
Rohit was very, very helpful. Thank you so much.
26 March 2026
Unprompted review
Reply from Clearmobile
Hi Paddy
Thanks for your lovely feedback! We’re so pleased to hear Rohit was able to support you. At Clear Mobile, delivering great service is something we truly value, and your experience is exactly what we aim for.
We will ensure to pass on your feedback on to him.
Thanks
The Clear Mobile team
Absolute garbage
Absolute garbage. Signed up 2 weeks ago, no SIM card money taken. Customer service not available any time of day, avoid like the plague!!
13 March 2026
Unprompted review
Reply from Clearmobile
Hi Jonathan
Thank you for sharing your feedback. We're sorry to hear that your experience didn’t meet expectations. We take all comments seriously and use them to help improve the overall experience for all our customers.
We will ensure to pass on your feedback on to the relevant team.
Thanks
The Clear Mobile team
Efficient and easy to deal with.
My number had not transferred over to clear from previous provider. Contacted live chat and met a very nice operator who could sort it out for me straight away. Took about 20 mins altogether. Very efficient, helpful and I was very happy with the service.
11 March 2026
Unprompted review
Reply from Clearmobile
Hey there
Thanks for your lovely feedback! We’re so pleased to hear our customer care team was able to support you. At Clear Mobile, delivering great service is something we truly value, and your experience is exactly what we aim for.
We will ensure to pass on your feedback on to the relevant team.
Thanks
The Clear Mobile team
Horrendous customer service
Horrendous customer service, been trying to cancel my contract for over a month and being told all agents busy and to try later. I've got through just now and still waiting to actually speak to someone on live chat over a half hour later. I work as a manager in a live chat environment and this would not be acceptable with us whatsoever. Get more agents employed or seriously review the service you have in place, because it's shockingly bad at present!! Update: the chat has just timed out on me at 115 minutes in, without anyone responding to me... Refresh to try again and same old message I've been getting since February... "all our customer representatives are busy right now, please try later" To say I'm annoyed is an understatement!!
8 March 2026
Unprompted review
Reply from Clearmobile
Hi Marie
Thank you for taking the time to share your feedback. We’re very sorry for the difficulty you experienced while trying to get in touch with us and for the delay in receiving a response.
We understand how frustrating this can be, and we appreciate you bringing it to our attention.
Your feedback will be shared with the relevant team so we can review what happened and work to improve the experience going forward.
Thanks
The Clear Mobile Team
Scam Avoid
Clear Mobile are a Scam Avoid .They will not port over my number and will not allow 3 to give me my number ,,,Their service ,is poor ,hard to contact them,they ignored my email and their coverage is awful.
3 March 2026
Unprompted review
Reply from Clearmobile
Hi Isabell
Thank you for sharing your feedback. We're sorry to hear that your experience didn’t meet expectations. We take all comments seriously and use them to help improve the overall experience for all our customers.
We will ensure to pass on your feedback on to the relevant team.
Thanks
The Clear Mobile team
Terrible roaming
Terrible roaming . Can’t get a signal and then sometimes it says 5G and still can’t connect - have lots of screen pics to evidence this . It was the same when I went to Malaga , France and now Germany with work - if I didn’t have also a work phone would be completely lost. No way staying with them
3 March 2026
Unprompted review
Reply from Clearmobile
Hi there
Thank you for sharing your feedback. We’re sorry to hear about the roaming coverage issues you experienced while using your service. We understand how important it is to stay connected when travelling and we appreciate you taking the time to let us know.
At Clear Mobile, we take all customer feedback seriously, as it helps us continuously improve our products, services, and network coverage.
We will ensure your feedback is shared with the relevant team for review.
Thanks
The Clear Mobile Team
Excellent customer service
Excellent customer service. Very Gary resolution of my issue.
25 February 2026
Unprompted review
Reply from Clearmobile
Hi Tara
Thanks for your lovely feedback! We’re so pleased to hear our customer care team was able to support you.
At Clear Mobile, delivering great service is something we truly value and your experience is exactly what we aim for.
We will ensure to pass on your feedback on to the relevant team.
Thanks
The Clear Mobile team
Great service and good roaming experience
Switched from eir a few months ago. Very happy with the service. True 5g unlike eir where their 5g is often just 4g marked as 5g. Speeds substationally higher (300Mbs v 100Mbs with eir). Have started switching over the family too. Roaming has worked well so far. A bonus with clear that Switzerland is included as part of free allowance. Not so with eir or most of the other operators.
1 February 2026
Unprompted review
Reply from Clearmobile
Hi David
Great to hear you're happy with the service! We really appreciate you taking the time to share your experience — it means a lot to us. We're always working to deliver a reliable, seamless service to our customers across Ireland.
We will ensure to pass on your feedback on to the relevant team.
Thanks
The Clear Mobile Team
Rohit was very helpful in online chat…
Rohit was very helpful in online chat thanks again
24 February 2026
Unprompted review
Reply from Clearmobile
Hi James
Thanks for your lovely feedback! We’re so pleased to hear our customer care team was able to support you. At Clear Mobile, delivering great service is something we truly value, and your experience is exactly what we aim for.
We will ensure to pass on your feedback on to Rohit.
Thanks
The Clear Mobile team
One of the worst companies going
One of the worst companies going. Avoid. Use 48 mobile or something else. They'll make up billing excuses, never pay out referral bonuses and attempt to charge you an extra fee €10 if they're billing system fails to charge your card correctly. Shady.
23 February 2026
Unprompted review
Reply from Clearmobile
Hi there
Thank you for sharing your feedback. We're sorry to hear that your experience didn’t meet expectations. We take all comments seriously and use them to help improve the overall experience for all our customers.
We will ensure to pass on your feedback on to the relevant team.
Thanks
The Clear Mobile team
The worst network I ever had … if you…
The worst network I ever had … if you think about holiday abroad get yourself eSIM from local network because clear mobile will not work. Crap network….i will change it asap
13 February 2026
Unprompted review
Worst internet experience I have have 😒…
Worst internet experience I have have 😒 slower than three toed sloth 🦥. Since I join I am having bad experience I think go back to gomo 😀
7 February 2026
Unprompted review
Phone service is fine but it is…
Phone service is fine but it is impossible to contact to sort out my wife's a/c trying since Christmas
1 January 2026
Unprompted review
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