Clearmobile Reviews 

252
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, most reviewers were unhappy with their experience overall. Many people found it significantly difficult to contact the company, often reporting customer service as unhelpful or unreachable via their limited live chat. Customers frequently encountered payment problems, including issues updating card details, failed transactions, and unexpected charges. Some also reported poor network coverage and difficulties with their SIM card or number porting process. However, some customers noted positive interactions with support staff. These individuals found agents responsive, helpful, and efficient in resolving specific issues like porting or account queries. A few people also experienced an easy and smooth transition when switching to the service.

What people talk about most

Service

Clients share ambiguous opinions on service, with some reviewers praising it as top-class, efficient, and... See more

Customer service

Consumers find customer service experiences to be ambiguous, with many reviewers reporting difficulties... See more

Customer communications

Customers consistently note negative experiences with contact, frequently reporting difficulties reaching... See more

Payment

Users describe negative interactions with payment, with many reporting issues such as failed transfers,... See more

Staff

Reviewers mention ambiguous feedback about staff, with many praising the helpfulness and efficiency of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Clear Mobile is an economic service and works fine until something goes wrong. I lost my payment card and need to update to a new card. Very difficult. The website is impossible. Customer Service... See more

Company replied

Rated 4 out of 5 stars

Initially did not have my own number. But the person on the help chat helped me straight away and it got sorted so thanks to the customer service agent who sorted it. They should also give out in... See more

Company replied

Rated 4 out of 5 stars

No problem at all. All 5 in family were with vodafone and the bill even with family plan was about 180 a month. Waited til all out of contract and my wife was first to move to clear mobile. No need to... See more

Rated 4 out of 5 stars

The only form of contact is live chat during 9-5 after logging in, I ported my number in the end, it is the cheapest on the market for a reason!


2.7

Poor

TrustScore 2.5 out of 5

252 reviews

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No recent history of asking for reviews

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Replied to 38% of negative reviews

Typically replies within 1 month

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2.7

All reviews

(252)

73 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible network and service

Terrible customer service couldn't fix a basic issue so I left the network. Kept sending me annoying emails saying I owed then a negative amount. I.E. they owed me money.

1 December 2022
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Do not use. I've been charged for calls and roaming for a SIM card that hasn't even been taken out of the packet! Customer Support of no use. I'll be contacting COMREG.

15 November 2022
Unprompted review
Rated 1 out of 5 stars

Guys don't switch your network to clear…

Guys don't switch your network to clear mobile, just noticed yesterday, I am not getting any incoming calls and messages.
My colleague was late yesterday she was calling me and said my phone is going on voicemail,
I asked her can you try it now, she did and same thing happened.
Also downloaded speed is sooper slow.
I contacted to them today but they could not solve issue.
I don't like ti give bad reviews, but I am sharing my experience with you, bcz I don't want u to do same mistake as I did.
Thanks

2 November 2022
Unprompted review
Rated 1 out of 5 stars

Wish I'd read the reviews below before…

Wish I'd read the reviews below before spending money on this network.paid for one month, n once off month installation fee.they told me to wait till old network released my number before inserting new sim.old network still operating several weeks later.tried logging into my clear account.password not working.requested re set password.no sign of password so I can't do live chat.tried contacting them on messenger.no reply either. I changed cause roaming didn't work when I travelled.poor experience so far.

3 October 2022
Unprompted review
Rated 1 out of 5 stars

Data Roaming in EU does not work

I have just left Clear Mobile to switch to Eir. I had no problems with Clear Mobile while at home in Ireland, but the data roaming in the EU simply did not work. I was always able to get through to customer support via chat (albeit on Facebook Messenger as they did not have any other means of contact, which I found very unprofessional), but no matter how many times I tried to change my configuration settings, the data simply would not work anywhere in the EU. Which meant I had to purchase eSim packages every time I went travelling. Would avoid

19 September 2022
Unprompted review
Rated 1 out of 5 stars

Horrible service

Horrible service, website took money from my bank twice because of they’re bad glitchy website saying “please re enter a valid debit card” even tho it is valid. I suppose this is a way of them to steal your money because even tho that error comes up they still take your money. Going to dispute it with my bank if the money doesn’t get refunded today. They even had the gaul to ask me if I could stay with them and I wouldn’t have to pay. Oh yes and they also charged me with reconnection fees??? What the hell is that about and they never explained why. Don’t trust this scam of a network provider.

9 September 2022
Unprompted review
Rated 1 out of 5 stars

Very Bad

Very Bad, took 2 months 14.99, i never even used them, i asked for refund, la al ala, just fobbing me off, very disappointed with them,

4 July 2022
Unprompted review
Rated 1 out of 5 stars

I'm so dissapointed

I'm so dissapointed. I was excited about getting this new phone for privacy reason. Within the two first day, the screen shattered without me dropping it. It's very sensitive phone. I called to see if they could help me but because I hadn't purchased their insurance plan of 100$ us per month, they said they couldn't do anything. I ended up tossing this phone and keeping my old iPhone since I didn't want to spend more money of this phone. One thing though they were kind when speaking to them. They just couldn't do anything and no company where I live was able to replace the screen since they don't have the model. I thought since I called within the first time, they would be able to do an easy exchange while they repair the screen but they couldn't.

27 April 2022
Unprompted review
Rated 1 out of 5 stars

Terrible Service Provided by a Discreditable Network

The poor reception was one reason for leaving Clear Mobile, but that I had calls made to America - on one day there was a total of 15, some lasting four minutes others for only a matter of seconds - charged to my bill over a four month period was my second reason for leaving Clear Mobile.
But thinking that they would not be able to charge me the latest bil,l since my bank card was changed for renewal purposes and I had prematurely left the network, I found a new bill on my mobile banking app this morning in which nearly €30, rather than the advertised €13 was taken from my account.
How a network without being informed by me of my new card details can continue to take money from my account is beyond me. I tried their online chat service. However, all the online customer service employee did was repeat the refrain: how no such thing has ever happened before; that there was never any (I hate saying the word) hackings in the network’s history; and that it is fully secure, so the calls must have been made by my phone, did not leave a satisfactory fell about it.
Well, I live alone, I have no contact with any American relatives, I cannot fathom how I would ring someone 15 times in one day alone - sometimes for only a few seconds - and my phone is always beside me and locked.
So would it not have been more wiser to admit the mistake, apologise, and not take money from my bank account when I did not consent to pay the additional charges to America.
In conclusion, they are an unprofessional, unscrupulous company, who provid a terrible network service, that not only has a poor and restricted reception, but, also, always that annoying, muffled sound.

16 April 2022
Unprompted review
Rated 1 out of 5 stars

If I could give them zero stars I…

If I could give them zero stars I would. Clear mobile is not a runner I cannot recommend their to anyone. Their customer support is worthless if you want to Mobile service with any reasonable professional level of support go to a real mobile service provider clear mobile is not one of those

18 March 2022
Unprompted review
Rated 1 out of 5 stars

Dose this Company exist ??Dreadful customer experience

I have been trying for the past 2 days to contact Clear mobile owned by Vodafone a brick wall every time so i contacted Vodafone as an ex customer and asked them to put me through to Clear Mobile as I was having difficulties another brick wall they cannot even give me a contact number or email, I am trying to figure out do they not want new business or just could not be bothered?

25 February 2022
Unprompted review

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