The price was very appealing and my son suggested giving clearly a try. Two things were needed before my glasses were comfortable. 1/ Laid on the table upside down, one arm the (right) was 2 or 3 mm h... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Was easy to order and fulfilled and delivered quickly. Lots of options. Would be helpful to have filters for Basal Curve to identify which contact lenses are an appropriate fit.
Company replied
Fast service, everything as ordered, great prices, prescription as ordered. I've ordered several times from Clearly never had a problem with anything.
Company replied
Easy ordering. Selection outstanding. Prices competitive. Shipping cost is too much, and delivery takes to long. 5 or 7 day delivery should not cost 10 bucks IMO.
Company replied
Company details
About Clearly
Written by the company
Clearly's Promise
Steam rising off fresh coffee. Snow on the mountains. Your best friend’s smile. There are so many amazing things to see in the world, and we want to make sure everyone has access to eyewear that helps them see their world clearly. That’s why we’ve created a platform that makes it easy to get contact lenses, glasses, and sunglasses online.
Our Story
We have Canadian roots, Canadian hearts, and a true Canadian drive. Our story begins in Vancouver, in the year 2000. The first Canadian retailer to offer eyewear online, we’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of BC to the east coast of Australia get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.
Our Mission
When we say that we believe everyone has access to the eyewear they need, we truly mean everyone. That’s why we launched Our Mission. For every pair of glasses purchased through our Buy One, Give One initiative, we donate a pair to someone in need. We also work with organizations across the world to help provide education, eye screenings, and access to eye care in communities near and far.
Our Products
What are you looking for? We’ve got it. Designer and budget-friendly, retro and modern, simple and statement-making, we offer eyewear options to suit everyone. Our selection of contact lenses includes daily, weekly, and monthly varieties from the leading brands and new, innovative labels alike. In the glasses and sunglasses cabinet you’ll find 2,000+ styles, including frames starting from just $9 alongside the world’s favourite designer labels including Ray-Ban, Michael Kors, Oakley, and more. Our Virtual Try On tool allows you to try frames on using the camera on your mobile phone or computer. We also have stores across Canada, where you can pop in to test out frames in person or have your eyes examined by our partner optometrists.
Clearly's Company Guarantees
We want to be the place you go when it's time for contacts, glasses, or sunglasses, which is why we’re determined to make it as easy for you as possible to get what you need. When you shop at Clearly.ca, you can rely on: 24/7 support in English and French, via phone, live chat, and email. The fastest delivery, with same-day options for contact lenses. Free shipping on glasses orders $50+, and free returns. Low Price guarantee, so if we don’t already beat it, we’ll match it.
Contact info
401 W Georgia St, V6B 5A1, Vancouver, Canada
- 1-866-414-2326
- clearly.ca
4.3
Excellent
63K reviews
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The experience is quick and easy
The experience is quick and easy. The sales are a great savings and love the free shipping, They always have the contacts I wear and a great price compared to locally.
30 April 2026
Reply from Clearly
Hi Peter! We're happy to hear that you find our service quick and easy and appreciate the savings and free shipping. We're also glad we carry your contacts at a great price! -RN
Just as advertised
I received my new glasses today, so I can't tell how the added features will feel like, but I can say it is exactly what I ordered and it arrived fairly quickly and about a week before the original ETA
29 April 2026
Reply from Clearly
Hi Noa! We're happy to hear that your glasses arrived as expected and ahead of schedule! We appreciate your feedback and hope you enjoy the new features. -RN
Could not eat the candy
The contacts are good but unfortunately I could not eat it due to it containing pork gelatin. Next time I would appreciate gummies that are either halal, kosher, made with fish gelatin, or plant based.
22 April 2026
Unprompted review
Reply from Clearly
Hi Zam, we appreciate your feedback and are sorry the candy did not meet your dietary needs. We'll consider halal, kosher, fish gelatin, and plant-based options for future products. We've sent a contact information request through TrustPilot so we can review your case! - MD
Great price
Great price, prescription is accurate , very happy with the delivery time. I highly recommend Clearly and will be forwarding to family and friends !
17 April 2026
Reply from Clearly
Hi Linda! We're happy the price was great, your prescription accurate, and you're pleased with the delivery time! We appreciate you recommending us to family and friends. -RN
Easy to shop and order
It was easy to shop for and order my contacts. They were delivered on time, in fact ahead of schedule. The contacts are well priced.
29 April 2026
Unprompted review
Reply from Clearly
Hi Shann! We're so glad it was easy to shop for and order your contacts! It's great to hear they were delivered on time, and that the contacts are well priced. Thank you for your feedback! -RN
Reply from Clearly
Hi Barrie! Awesome is exactly what we aim for! 😎 Thank you for sharing the love. We’re thrilled you’re happy with your new eyewear and hope you enjoy rocking them! - RN
Exceptional service
Exceptional service, delivers on time as promised, all positive every time ...Don't hesitate...this is a serious company.
29 April 2026
Reply from Clearly
Hi Pierre Michel! We appreciate you taking the time to leave us such a wonderful review! We are happy to hear that you consistently have a positive experience with our service. -RN
Very quick shipping and great price
24 April 2026
Reply from Clearly
Hi Caroline! We're happy you received very quick shipping and a great price! We appreciate your positive feedback and your time. -RN
Reply from Clearly
Hi Nadine! We're glad you were happy with our quick delivery service. Thank you for your recommendation! -RN
Good times were had.
28 April 2026
Reply from Clearly
Hi Gabriel! We're glad you had a good time. Thank you for your positive feedback; we appreciate it. -RN
Great experience
Easy ordering process, fast delivery, and my contact lenses are always exactly what I need.
29 April 2026
Unprompted review
Reply from Clearly
Hi Olena! We're so happy the ordering process was easy, delivery was fast, and your contact lenses are exactly what you need! We appreciate your feedback. -RN
I am NEVER ordering from clearly…
I am NEVER ordering from clearly contacts or referring a friend. I was charged 207.98 for a subscription of PRESCRIBED contacts and received a delivered notification. When I went to check my mailbox there was No package no key and or slip letting me know where my package was. I also saw in my account with clearly that the order was delivered with a delivery status claiming for May 5th.
So I waited and still no package after 5 days.
NOT ONLY did clearly charge me 207.98 but they continued to hold the amount for 7 days.
I phoned clearly and was met with rude customer service agent. She said I would not be billed again despite letting her know I didn’t even receive my package. I contacted my bank to which they said they couldn’t do anything as it was up to the merchant.
I phoned clearly AGAIN, the following day and was told I wouldn’t be charged again for the package and let them know it was claimed as delivered. They asked me to wait yet again until the 28th.
Mind you my order was made on the 20th payment was received on the 23rd and package was sending me emails that it was delivered on the 22nd!
I’ve phoned Canada post as well and they see my package as delivered but have no reason as to where it’s gone if it was lost or not and they started a formal complaint for my “lost package”
I have spent over 8 days total on the phone with multiple clearly customer representatives who all said they couldn’t do a single thing for me. I even spoke with the manager who also said there was nothing she could do!
Even after they charged me, then held 400$ of mine and STILL NO PACKAGE.
I just got off the phone now with a rep who said my inky two options were a refund and or waiting for them to “find my package” worst company and customer service you’d think they would be more than willing to help accommodate and or give some sort of credit for this hassle and yet nothing.
Clearly contacts has never given me such hassle before but this time was and is incredibly frustrating.
Clearly contacts won’t assist you in this situation. Save your money and use another service.
This was absolutely unnecessary I won’t be referring anyone and will be saving people from clearly moving forward.
29 April 2026
Unprompted review
Reply from Clearly
Hi Danielle, we appreciate you taking the time to share your experience. We're sorry to hear about the issues you've faced with your order, the multiple charges, and the perceived lack of support in resolving this. We'll be looking into these concerns to improve our service. We've sent a contact information request through TrustPilot so we can review your case! - MD
Really impressed
Came 2 weeks earlier than the estimated ETA. Packed well, order correct. Will definitely be ordering contacts again
29 April 2026
Reply from Clearly
Hi Lisa, we're happy to hear that your order arrived ahead of schedule and was packed well. We appreciate your intention to order contacts again in the future. Thank you for your feedback! - MD
Reply from Clearly
Hi Jim, we're so glad to hear you had an excellent experience with our service. Thank you for your kind words! - MD
Ordering my contact lenses from Clearly…
Ordering my contact lenses from Clearly Contacts online was very easy. They were delivered the next day. Great service!
Thank you so much!
Petra
29 April 2026
Reply from Clearly
Hi Petra, we're so glad ordering your contact lenses online was easy, and that you received them so quickly. We appreciate you letting us know about your great experience. Thank you! - MD
Your subscription emails were confusing…
Your subscription emails were confusing and I ended up getting 2 boxes of 90 day contacts shipped within days. Annoying. Then when I canceled tge submit said I wouldn't getvthec20% off, yet there is currently a 20% off sale on for regular purchases. The "sales" always seem misleading. Never a true sale just a regular price...
29 April 2026
Reply from Clearly
We appreciate you bringing this to our attention. We're sorry that our subscription emails caused confusion, leading to duplicate orders and frustration with our promotions. We'll review our communication and sales practices to ensure clarity. Our team will be reaching out to you via email shortly to review the situation and help find the best possible solution! - MD
After ordering I panicked because…
After ordering I panicked because shipping date was May 7… tried to cancel had communication with an agent and was put at ease regarding return policy. He was very professional and helpful. Thankfully shipping date was perfect and I am more than satisfied with service! Thank you !
29 April 2026
Reply from Clearly
Hi Leo, we appreciate you sharing your experience! We're happy to hear that our agent was helpful and reassuring regarding our return policy. We're also glad the shipping date was perfect and that you are satisfied with our service. Thank you! - MD
Reply from Clearly
Hi Mark, we are so happy our delivery was faster than advertised. We appreciate your positive feedback very much! - MD
Reply from Clearly
Hi Brian! We're so glad you appreciate our fast delivery and the gummy bears! It's awesome to hear you consistently have a great experience with us. Thank you! -RN
Easy website to navagate
Easy website to navagate. Placed order on a Thursday. Recieved my Contacts on Tuesday. Quick and painfree.
29 April 2026
Reply from Clearly
Hi Jane! We're happy to hear that our website was easy to navigate and that you received your order quickly. Thank you for your positive feedback, we appreciate it! -RN
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