ClearCycle Reviews 75

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, often noting that items appear brand new despite being refurbished. Many consumers highlight the efficient delivery service and the overall value for money, finding stylish home furnishings at competitive prices. The customer service is frequently described as excellent, with clear communication throughout the purchasing and delivery process. However, some customers were dissatisfied with aspects of the service, particularly regarding delivery issues and the responsiveness of customer support. A few people reported receiving items with missing parts or experiencing significant delays, and found the communication from customer service to be unhelpful or misleading in these instances.

What people talk about most

Product

Customers consistently note positive experiences with product quality and condition. Many reviewers report... See more

Delivery service

Consumers find delivery service to be positive. Many reviewers praise the efficiency, professionalism, and... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently report that items are in very good... See more

Customer service

People report positive experiences with customer service. Many customers praise the excellent, clear, and... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise the excellent, efficient, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely superb service and products! I can't recommend this company enough! If I could give more than 5 star I would! We ordered a stunning dining table which we absolutely love, amazing quality as... See more

Company replied

Rated 5 out of 5 stars

Really happy with this purchase, delivered 3/4 days after ordering. The sofa i received was in great condition, if I received this new front retail I would not have been able to tell the difference!... See more

Company replied

Rated 5 out of 5 stars

I have now placed multiple orders- Good honest company with very helpful staff. Everything has been exactly as described apart from one item and after i reported this, they were very helpful in g... See more

Company replied

Rated 5 out of 5 stars

The items were exactly as described and photographed. They were delivered on time and without any hassle. The information provided by the seller was detailed and more than enough to facilitate an info... See more

Company replied


Company details

  1. Surplus Store

Written by the company

At ClearCycle, we are dedicated to making sustainable living simple, stylish, and affordable. 🌱💚 We specialise in rescuing high-quality returned, surplus, and pre-loved furniture and homeware, carefully refurbishing each item, and offering it to customers at a fraction of the original retail price. Our extensive range includes sofas, beds, chairs, tables, storage solutions, and more. Whether you are searching for second-hand sofas online, eco-friendly home furniture, affordable home décor, or sustainable homeware in the UK, ClearCycle has something to suit every home. 🛋️✨ We believe that shopping sustainably should never mean compromising on quality, comfort, or style. Every product is thoroughly inspected, professionally cleaned, and restored where needed so it looks as good as new. By giving pre-loved furniture a second life, we help reduce landfill waste, lower carbon footprints, and promote a more circular economy. Shopping with ClearCycle is a practical, eco-conscious choice for anyone looking to furnish their home responsibly. Customer satisfaction is at the heart of everything we do. From browsing our online store, to secure ordering, fast delivery, and friendly support at every stage, our team is committed to making your ClearCycle experience seamless and enjoyable. We work closely with our delivery partners to ensure your items arrive safely and on time. Our approachable and attentive customer service team is always on hand to answer questions and provide advice about our products and eco-friendly home solutions. Choosing ClearCycle means making a conscious choice to live more sustainably while enjoying high-quality furniture and homeware at unbeatable value. Whether you are furnishing a new home, updating a room, or hunting for eco-friendly furniture and homeware in the UK, ClearCycle is your trusted partner for smart, stylish, and sustainable choices. Shop with us and join thousands of happy customers who are transforming their homes while protecting the planet.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

75 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Great service, fab mattress!

Mattress arrived in perfect condition and is very comfortable. Great communication and service from ClearCycle- would definitely buy from them again. Highly recommended!

2 March 2026
Unprompted review
ClearCycle logo

Reply from ClearCycle

Thank you so much for your kind feedback — we really appreciate you taking the time to share it.

We’re delighted to hear the mattress arrived in perfect condition and that you’re happy with the comfort and service provided. It was a pleasure assisting you, and we look forward to supporting you again in the future.

Thanks again for choosing ClearCycle!

Rated 5 out of 5 stars

Fantastic service even had the delivery…

Fantastic service even had the delivery on a Sunday top draw company

19 April 2026
Unprompted review
ClearCycle logo

Reply from ClearCycle

Thank you for your kind feedback.

We’re pleased to hear you were happy with the service and that the Sunday delivery worked well for you. We appreciate you taking the time to share your experience and look forward to serving you again in the future.

Rated 5 out of 5 stars

Good job ClearCycle

This company is really good, items I bought are in very good condition like new

9 April 2026
Unprompted review
ClearCycle logo

Reply from ClearCycle

Thank you so much for your kind feedback! I’m really glad to hear you’re happy with the items and that they met your expectations. It means a lot, and I really appreciate your support. Hope to serve you again soon!

Rated 5 out of 5 stars

Exactly as described and photographed

The items were exactly as described and photographed. They were delivered on time and without any hassle. The information provided by the seller was detailed and more than enough to facilitate an informed purchase. Very happy!

2 March 2026
Unprompted review
ClearCycle logo

Reply from ClearCycle

Wow, thanks a bunch for the awesome feedback! 🎉 We’re thrilled everything was spot on and made your shopping experience smooth and easy. Can’t wait to have you back for round two (or three 😉)!

Rated 5 out of 5 stars

Really happy with this purchase

Really happy with this purchase, delivered 3/4 days after ordering. The sofa i received was in great condition, if I received this new front retail I would not have been able to tell the difference! Refurbished to a very high spec. I will be making more purchases from this seller, and recommending to family and friends.

22 March 2026
Unprompted review
ClearCycle logo

Reply from ClearCycle

Thank you so much for your fantastic feedback! We're delighted to hear you're so happy with your sofa and that it exceeded expectations. Our team takes real pride in refurbishing each piece to the highest standard, so it’s great to know that came through.

We really appreciate your recommendation and look forward to helping you with your future purchases!

Rated 5 out of 5 stars

Great experience!

The service was excellent from start to finish. The sofa arrived in perfect condition, exactly as described. The delivery team was wonderful, very professional, friendly and careful during the whole process.

I was extremely satisfied with the experience and would highly recommend it to anyone. It truly felt like a great deal and I’m very happy with my purchase.

3 March 2026
Unprompted review
ClearCycle logo

Reply from ClearCycle

Thank you so much for your kind words—we really appreciate you taking the time to share your experience.

We’re delighted to hear that everything went smoothly from start to finish and that you’re happy with your sofa. It’s great to know our delivery team made a positive impression as well—we’ll be sure to pass on your feedback to them.

Enjoy your new sofa, and thanks again for your recommendation—it means a lot to us!

Rated 5 out of 5 stars

Good value for the money If you dont want to spend a fortune on…

If you dont want to spend a fortune on a new sofa ClearCycle offer a range of refurbished brand names at great prices. The seller and courier communication was excellent and my purchase was well wrapped and carefully delivered. Really pleased with the whole experience.

16 March 2026
Unprompted review
ClearCycle logo

Reply from ClearCycle

Thank you so much for your kind words! We’re delighted to hear that you’re happy with your refurbished sofa and that the delivery and communication met your expectations. At ClearCycle, we take pride in offering quality furniture at great value, and it’s wonderful to know our efforts made your experience a positive one. We hope you enjoy your sofa for years to come!

Rated 5 out of 5 stars

Friendly and trustworthy compamy

Friendly and trustworthy company, great value on stylish home furnishings.
Second time I’ve bought lounge furniture from ClearCycle.
Would highly recommend.

11 March 2026
Unprompted review
ClearCycle logo

Reply from ClearCycle

Thank you so much for your kind words and for choosing ClearCycle again! We’re thrilled to hear you’re enjoying your lounge furniture and that you’ve had a positive experience with us. Your recommendation means a lot, and we look forward to helping you style your home again in the future!

Rated 5 out of 5 stars

Amazing service thank you

Amazing service thank you

10 March 2026
Unprompted review
ClearCycle logo

Reply from ClearCycle

Thank you so much for your kind words! We're thrilled you had a great experience and look forward to serving you again

Rated 5 out of 5 stars

Five Stars Isn't Enough!

Five Stars Isn't Enough!

10 Stars would be more appropriate! I recently purchased a matching sofa, armchair, footstool and accessories from DFS but they failed to deliver the armchair, instead of sending a silver velvet one they sent a chocolate coloured one - an easy mistake to make?
I got a refund from DFS of ~£650 in the end but would have been left without an armchair if it wasn't for this marvellous company who not only saved the day by being able to get me the exact matching item, but saving me a small fortune as well!
Even though I made a mistake on the order by putting my old address on it, they quickly and easily corrected this for me with no trouble at all, and efficient & careful delivery took place ahead of my schedule expectations. I cannot fault the quality of the armchair, it is 100% as new and perfectly matches my other purchases and I have saved enough money for a holiday by working with ClearCycle. I only wish I'd approached them in the first place and not gone to DFS!
Every stage of this purchase was seamless and turned what was a near (first world) disaster into a most satisfying experience. I cannot recommend them highly enough.

12 February 2026
Unprompted review
ClearCycle logo

Reply from ClearCycle

Thank you so much for the fantastic review.

We’re delighted we could source the exact matching armchair for you and help turn things around after a frustrating start. I’m glad the address change was sorted quickly and that delivery exceeded expectations.

It’s great to hear the chair is a perfect match — and even better that you’ve made such a saving in the process!

We really appreciate your recommendation and your support.

Rated 5 out of 5 stars

Excellent company to buy from

Excellent company to buy from. I have made a number of purchases of furniture items and the quality, price, delivery and communication have been excellent each time. Very highly recommended and their customer service is superb

23 February 2026
Unprompted review
ClearCycle logo

Reply from ClearCycle

Thank you so much for your continued support and for taking the time to share such a thoughtful review.

We’re absolutely delighted to hear that you’ve been consistently happy with the quality of our furniture, our pricing, delivery service, and communication. It means a great deal to us that you’ve chosen to return to us for multiple purchases.

Your recommendation and kind words about our customer service truly motivate the whole team to keep delivering the high standards we aim for every day.

We look forward to helping you again in the future!

Rated 5 out of 5 stars

5* Absolutely superb service and products

Absolutely superb service and products! I can't recommend this company enough! If I could give more than 5 star I would! We ordered a stunning dining table which we absolutely love, amazing quality as described in the product specification! Delivery was very efficient. Thank you Clear Cycle, you're doing a fab job ✨️✨️✨️

17 February 2026
Unprompted review
ClearCycle logo

Reply from ClearCycle

Thank you so much for your incredible feedback!

We’re absolutely delighted to hear how happy you are with your dining table and that it lived up to the product specification. It’s fantastic to know the quality and delivery experience both met your expectations.

Your kind words and recommendation truly mean a lot to all of us at Clear Cycle — feedback like this makes all the hard work worthwhile.

Thank you again for your support, and we hope to welcome you back in the future!

Rated 5 out of 5 stars

King size bed

Great value product

17 February 2026
Unprompted review
ClearCycle logo

Reply from ClearCycle

Thank you for your feedback!

I’m really pleased to hear you’re happy with the king size bed and found it to be great value. We aim to provide quality products at competitive prices, so it’s great to know it met your expectations.

If you need anything else in the future, we’d be more than happy to help.

Rated 5 out of 5 stars

I have purchased several items

I have purchased several items. All well packaged and as described brilliant value. Delivery well communicated and timely.

8 February 2026
Unprompted review
ClearCycle logo

Reply from ClearCycle

Thank you so much for your kind feedback! We’re thrilled to hear that you’re happy with your items and that everything arrived safely and on time. We really appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

Very happy 😊 with mattress

Very happy 😊 with mattress

12 February 2026
Unprompted review
ClearCycle logo

Reply from ClearCycle

Thank you for your lovely feedback! 😊 We’re so happy to hear that you’re enjoying your mattress. Wishing you many comfortable nights ahead!

Rated 5 out of 5 stars

I am absolutely delighted with the oak…

I am absolutely delighted with the oak bed I purchased,
really great quality and unbelievably good value for money. Beautiful design, looks far more expensive than it actually was. Arrived well packed and had excellent communication with the delivery company.
I would recommend this company, as you can buy with confidence.

1 February 2026
Unprompted review
ClearCycle logo

Reply from ClearCycle

Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re delighted with your oak bed and that it’s exceeded your expectations in both quality and design. It’s great to know that the delivery process was smooth and that our team provided clear communication. Your recommendation means a lot to us, and we truly appreciate your support. Enjoy your new bed!

Rated 5 out of 5 stars

Ordered sofa & chair

Ordered sofa & chair from this company quick delivery very well packaged A ********** quality items very happy highly recommend this company and their products

2 February 2026
Unprompted review
ClearCycle logo

Reply from ClearCycle

Thank you very much for your kind feedback! We’re delighted to hear you’re happy with your sofa and chair, and that the delivery and packaging met your expectations. Your recommendation really means a lot to us. Enjoy your new furniture, and we hope to assist you again in the future!

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