Cleanster.com Reviews 161

TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 111 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the service and the quality of the cleaning provided by the staff. Many find the app easy to use and value the flexibility it offers. However, some people were dissatisfied with payment issues, reporting delays or problems with payments for completed jobs. There were also concerns about the responsiveness of customer service and the company's handling of mistakes.

What people talk about most

Staff

Users describe ambiguous interactions with staff. Many reviewers report significant dissatisfaction, citing... See more

Payment

Reviewers mention ambiguous feedback about payment. Many customers report significant issues, such as not... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise the service, highlighting professional,... See more

Application

Consumers find the app experience to be ambiguous. Many reviewers praise the app as useful, easy to use, and... See more

Response time

Reviewers highlight ambiguous aspects of response times. Many customers express frustration over a lack of... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I’m a cleaner. It took me over a week to get ahold of someone to fix my payments. I sent several emails, I finally found a phone number to call, left several messages and no one ever called me back. I... See more

Rated 4 out of 5 stars

i have used Cleanster for about a year now and their cleaners generally do a good job. i have had several different cleaners over the year. The last cleaner chipped a piece of my furniture and Cleans... See more

Rated 1 out of 5 stars

This company never has the correct info for the units to be cleaned or when delivering groceries, the codes are incorrect or they done have gate codes, the pay is extremely low for cleaning, the last... See more


Company details

  1. Online Marketplace

Written by the company

Cleanster connects you to top-rated short-term rental cleaners and we also ensure the perfect guest experience!


Contact info

3.0

Average

TrustScore 3 out of 5

161 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Impressive Service, Sparkling Clean Results

I recently enlisted the services of Cleanser.com for a comprehensive home cleaning, and I couldn't be more pleased with the results.
From the outset, the experience with Cleanser.com was fantastic. Their online booking process was seamless and user-friendly, allowing me to schedule a cleaning at my convenience. The transparency in pricing and the absence of hidden fees was a breath of fresh air compared to other cleaning services I've tried in the past.
The cleaning team from Cleanser.com arrived right on time, and their professionalism was immediately apparent. They came well-prepared with all the necessary tools and cleaning supplies, demonstrating a high level of expertise. What truly impressed me was their attention to detail – they left no corner untouched and went above and beyond to ensure every surface was spotless.
Not only did they provide an exceptional cleaning service, but they also exhibited a level of care that sets Cleanser.com apart. They took the time to address my specific cleaning needs and preferences, making the experience feel personalised. It's evident that customer satisfaction is a priority for this company.
The post-cleaning follow-up from Cleanser.com further showcased their commitment to excellence. They wanted to ensure I was completely satisfied with the service, and that dedication to customer happiness is truly commendable.
I highly recommend Cleanser.com for anyone in search of a reliable, thorough, and professional cleaning service. They have earned my trust, and I will undoubtedly be a repeat customer. Thank you, Cleanser.com, for turning my home into a sparkling haven!

10 December 2023
Unprompted review
Rated 5 out of 5 stars

A Home Refresh Like Never Before!

I recently engaged Cleanster for their house cleaning service, and the experience exceeded my expectations. The team demonstrated exceptional professionalism, arriving on time and tackling every nook and cranny with precision. The attention to detail was impressive, leaving my home spotless and refreshed. Cleanster's user-friendly app made booking effortless, and their commitment to eco-friendly cleaning products aligns perfectly with my values. Kudos to Cleanster for setting a new standard in house cleaning – I highly recommend their services for a gleaming home!

13 December 2023
Unprompted review
Rated 5 out of 5 stars

A Five-Star Experience!

Cleanster.com is a game-changer! From my first booking to the impeccable cleaning, they exceeded my expectations. The cleaner not only did a fantastic job but also sent pictures afterward—unmatched transparency! The app is user-friendly.

Highly recommend for a seamless, top-notch cleaning experience!

14 December 2023
Unprompted review
Rated 5 out of 5 stars

Best service ever!

I can't express my gratitude enough to Cleanster! Since the first time I used your service, my experience has been absolutely amazing. The security they offer is unsurpassed; I can fully trust the integrity of their team, thanks to their rigorous background checks. The peace of mind I feel knowing that only trusted professionals are in my home is invaluable.
Communication with Cleanster is always easy and efficient. From booking online to following up after service, they have always provided me with exceptional customer service. Their customer service shows that they truly care about their customers' satisfaction.
Cleanster has become my favorite choice for taking care of my home. I sincerely recommend them!

11 December 2023
Unprompted review
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