I’ve been an on-and-off ClassPass user for a few years. Recently, I think I’ll cancel for good. ClassPass offers fewer options for higher and higher prices. If you need to reduce your membership (inju... See more
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Review summary
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They didn’t check opening times with the gym. Waited for 2 hours for it to open. Contacted CP, had it passed to a manager. No email reply. Told me they had when contacted again. No compensation for... See more
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I’ve been using ClassPass intermittently for about ten years, and I’ve recently been very consistent about taking classes. The app’s interface is easy to use, I love being able to take a variety of cl... See more
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Awful experience. 20th February I changed my plan to a $55 plan (22 credits). This was correctly billed for 1 month then they changed it to a $79 plan (34 credits) without my consent. I picked this up... See more
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Company details
Information provided by various external sources
ClassPass is a monthly membership that seamlessly connects members to fitness experiences at over 7,500+ of the best studios in gyms in their area and across the world. With access to group fitness classes in everything from yoga to Pilates to cycling, we motivate our members to lead active and inspired lives.
Contact info
275 7th Ave., New York, NY, United States
- classpass.com
2.9
Average
10K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Charlotte was very helpful
Charlotte was very helpful, thank you very much!
26 April 2026
Unprompted review
Reply from ClassPass
Hi Zuzi,
Thank you for sharing a positive experience! We are so glad to hear that Charlotte was helpful. We will be sure to pass along your thanks to her. We appreciate you taking the time to share your feedback!
All the best,
The ClassPass Team
Systemic Misrepresentation & Breach of UK Consumer Law
I am writing this to warn other consumers in the UK about ClassPass's deceptive business practices.
ClassPass is currently listing "Phantom Partners" on their platform—gyms and studios (such as Anytime Fitness locations) that have NO actual commercial partnership with them. I booked and paid for a session, travelled to the venue, only to be told by the staff that they do not work with ClassPass and my booking was invalid. This is a clear case of misleading advertising and misrepresentation.
When I confronted their customer service, they attempted to hide behind their "internal terms and conditions" to deny a full monetary refund, which is a direct violation of the UK Consumer Rights Act 2015. Under British law, services must be "as described," and consumers are entitled to a refund to their original payment method when the service is unfit for purpose.
Do not trust their gym listings. They are holding customers' money hostage by refusing to refund unused credits caused by their own data failures. I have reported this to Action Fraud and the ASA (Advertising Standards Authority). Avoid this platform if you value your time and money.
25 April 2026
Unprompted review
Reply from ClassPass
Hi Lau,
We are incredibly sorry for the distress and frustration this situation has caused you. We completely understand your disappointment.
We sincerely apologize that your booking was invalid.
To look into your account, please contact us at www.classpass.com/contact and include “Trustpilot Review” in the subject line. Our team will be happy to assist you directly.
All the best,
The ClassPass Team
My problem was solved easily ❤️
26 April 2026
Unprompted review
Reply from ClassPass
Hi Lev,
Thank you for letting us know! We are thrilled that your problem was solved quickly and easily. We appreciate you taking the time to write to us. Thank you for sharing your feedback!
All the best,
The ClassPass Team
Excellent customer support experience.
I had a really positive experience with ClassPass customer support.
The team responded very quickly, communicated clearly, and handled everything in a highly professional and friendly way. What stood out most was their solution-oriented approach and the fair resolution they offered.
A special thank you to Renela for the efficient and genuinely kind support — this level of service is not something you come across often.
Highly recommended, highly appreciated and definitely a reason I would consider using ClassPass again in the future.
26 April 2026
Unprompted review
Reply from ClassPass
Hi Diana,
Thank you for taking the time to share your feedback. We are delighted that we could offer you a fair resolution and that you found the team to be professional and friendly.
We agree that Renelas is a gem, and we are glad she could provide you with the efficient support you deserved. We look forward to welcoming you back whenever you are ready.
All the best,
The ClassPass Team
Great Experience
Great app! Access to many different types of fitness classes and gyms. Customer support is amazing as well, with quick response and high quality resolution. Recommended!
26 April 2026
Unprompted review
Reply from ClassPass
Hi MB,
Thank you for your kind words and recommendation! We are delighted that you find the app useful and that you had a positive experience with our customer support team. Providing high-quality service and a wide range of options is our top priority. We appreciate you taking the time to share your feedback.
All the best,
The ClassPass Team
I contacted class pass support for a problem with my subscription
I contacted class pass support for a problem I encountered with my membership and Charlotte was extremely kind and helpful.
26 April 2026
Unprompted review
Reply from ClassPass
Hi Sara,
Thank you for taking the time to provide your feedback.
We are delighted to hear that Charlotte provided you with excellent service. We're glad she was able to assist you effectively.
All the best,
The ClassPass Team
The support (Venerandah) was really…
The support (Venerandah) was really helpful and solved my problem quickly
26 April 2026
Unprompted review
Reply from ClassPass
Hi Mel,
Thank you so much for your wonderful feedback! We're thrilled to hear that Venerandah was able to provide you with such helpful support and resolve your issue quickly.
All the best,
The ClassPass Team
Thank you so much
Thank you so much, I really appreciate your understanding and support. Thank you for listening to my concern.
26 April 2026
Unprompted review
Reply from ClassPass
Hi Gift,
Thank you for your feedback. We're glad we were able to address your concern and that you felt heard. We appreciate you taking the time to share your experience.
All the best,
The ClassPass Team
6/5 stars experience 🤩
I had such a great experience with Shem from ClassPass, he was truly an angel. I’d been quite stressed trying to figure out how my membership worked but he was incredibly patient, kind, and thorough in walking me through everything. He took the time to address all my concerns and made sure my issues were fully resolved.
It’s rare to come across someone so genuinely helpful and attentive. I really appreciate his support and the way he turned what was a frustrating situation into such a smooth and positive experience. Thank you Shem!
26 April 2026
Unprompted review
Reply from ClassPass
Hi Mahima,
Thank you for sharing your experience! We're pleased to hear that Shem was able to assist you effectively and help clarify how your membership works. Feedback like this is truly valued by our team. We're happy to know that all your concerns were fully resolved.
All the best,
The ClassPass Team
Excellent support from John Mark
Excellent support from John Mark for setting up my account and the Square integration!
25 April 2026
Unprompted review
Reply from ClassPass
Hi there,
Thank you for your feedback! We're glad to hear that John Mark was able to assist you with setting up your account and the Square integration.
All the best,
The ClassPass Team
Really nice representative super helpful
Really nice representative super helpful
25 April 2026
Unprompted review
Reply from ClassPass
Hi Anna,
Thank you so much for the kind words! We're delighted to hear that our representative was able to provide you with such helpful support. Feedback like yours motivates our team to continue delivering excellent service. We appreciate you taking the time to share your experience and for being part of the ClassPass community!
All the best,
The ClassPass Team
Helpful and he assisted me with a…
Helpful and he assisted me with a prompt action.
26 April 2026
Unprompted review
Reply from ClassPass
Hi Boram,
Thank you so much for your feedback! We’re glad to hear that the experience was helpful and that everything was handled promptly.
We truly appreciate you taking the time to share this, and we’re always here if you need any further assistance.
All the best,
The ClassPass Team
It was perfect
25 April 2026
Unprompted review
Reply from ClassPass
Hi Maria,
Thank you so much for sharing your feedback! We’re absolutely delighted to hear that Adrian was amazing and guided you smoothly through the entire onboarding process.
We’ll be sure to pass along your kind words to Adrian feedback like this truly means a lot to our team. We’re so glad we could support you and help make getting started a great experience.
If you ever need anything else, we’re always here to help!
All the best,
The ClassPass Team
Adrian was amazing at walking me…
Adrian was amazing at walking me through the whole onboarding process!
25 March 2026
Unprompted review
Reply from ClassPass
Hi Neira,
Thank you so much for sharing your kind feedback! We’re thrilled to hear that Adrian was amazing and took the time to walk you through the entire onboarding process.
We’ll be sure to pass your compliments along to him it will mean a lot. We’re glad your experience getting started was a positive one, and we’re always here if you need anything else.
All the best,
The ClassPass Team
amazing i hope i get josh everytime i…
amazing i hope i get josh everytime i need help
25 April 2026
Unprompted review
Reply from ClassPass
Hi Emma,
Thank you so much for your kind words! We’re thrilled to hear that you had such a great experience and that Josh was able to help you in such an amazing way.
We’ll be sure to pass along your feedback to him it will definitely make his day! While we can’t guarantee who you’ll get each time, our entire team is always here to provide the same level of support whenever you need help.
Thanks again for being part of ClassPass we truly appreciate it!
All the best,
The ClassPass Team
Classpass is a good apps for thriving…
Classpass is a good apps for thriving business like salon, spa, beauty studios, pilates, gym, etc. It connects the business to the new clients. Made bookings easier.
1 April 2026
Unprompted review
Reply from ClassPass
Hi Diva,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience.
We’re delighted to hear that you see ClassPass as a valuable platform for thriving businesses like salons, spas, beauty studios, Pilates studios, and gyms. Connecting businesses with new clients and making bookings easier is exactly what we aim to do, so it means a lot to know we’re achieving that.
Thank you again for your kind words and support.
All the best,
The ClassPass Team
Extremely poor experience with Tinsae and classpass
Extremely poor experience with ClassPass.
Over £100 was taken from my account and, despite raising this, they’ve refused to refund or properly resolve it—falling short of basic UK consumer protection standards.
What’s even more concerning is their impact on the industry. Studios are paid minimal rates per booking, which undervalues instructors and puts real pressure on small businesses trying to survive. It feels like the platform profits while the people delivering the service are underpaid.
Customer service is dismissive, and the review system adds unnecessary stress on instructors’ livelihoods and mental health.
Cancelled my membership and would strongly advise others to avoid.
24 April 2026
Unprompted review
Reply from ClassPass
Hi Dee,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how concerning unexpected charges and unresolved issues can be.
We take refund disputes and consumer protection concerns very seriously and would like the opportunity to review your case in detail. We also appreciate your perspective regarding studios and instructors we work closely with our partners to support sustainable business practices, and your feedback is important to us.
To ensure your concerns are properly reviewed, please contact us at www.classpass.com/contact and include “Trustpilot Review” in the subject line so our specialized team can assist you directly.
All the best,
The ClassPass Team
Price Discrimination Disguised as a Corporate Perk
Switched to ClassPass corporate plan thinking it offered better value due to lower cost per credit. In reality, I’m being charged more credits for the exact same classes.
Same studio, same class, same time my friends are paying ~5 credits while I’m charged 7–10 credits.
I’ve compared across 3 different friends and we even book the same classes together, so this is not due to timing or demand fluctuations.
This effectively cancels out any “cheaper credit” benefit and results in me paying more per class.
This looks like price discrimination based on plan type, which is misleading when the plan is marketed as a benefit.
Very disappointing experience.
To update their response here
They’re saying:
* Corporate plans use dynamic pricing
* Prices can vary based on company, plan structure, and eligibility
* So different users can be charged differently, even for the same class
* They claim it’s part of the model, not intentional discrimination
* Offered to review your plan details
In plain terms:
They’re admitting pricing can vary by user/profile — just framing it as “normal.”
25 April 2026
Unprompted review
Reply from ClassPass
Hi Dinesh,
Thank you for sharing your feedback. We are sorry to hear about your experience.
We are sorry to hear corporate membership has been such a letdown.
To look into your account, please contact us at www.classpass.com/contact and include “Trustpilot Review” in the subject line. Our team will be happy to assist you directly.
All the best,
The ClassPass Team
Great experience with support—very…
Great experience with support—very responsive and quick to act. My concern was resolved right away, and Charlotte was very accommodating and easy to talk to. Really appreciate the assistance Thank you!
25 April 2026
Unprompted review
Reply from ClassPass
Hi Christy,
Thank you so much for sharing your detailed feedback! We're thrilled to hear that you had a great experience with our support team and that we were very responsive and quick to act. It's wonderful to know that your concern was resolved right away.
Your kind words about the accommodating service and easy communication really mean the world to our team and help us know we're providing the level of support our customers deserve.We'll be sure to pass along your kind words to Charlotte.
We appreciate you being part of the ClassPass community and we're always here if you need anything else!
All the best,
The ClassPass Team
Reply from ClassPass
Hi Claire,
Thank you for taking the time to share your feedback! We're so glad to hear that we were able to provide fast help and solve your problem quickly.
Your kind words mean a lot to our team and help us know we're delivering the efficient service our customers need.
We appreciate you being part of the ClassPass community and we're always here if you need anything else!
All the best,
The ClassPass Team
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