I’ve been an on-and-off ClassPass user for a few years. Recently, I think I’ll cancel for good. ClassPass offers fewer options for higher and higher prices. If you need to reduce your membership (inju... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They didn’t check opening times with the gym. Waited for 2 hours for it to open. Contacted CP, had it passed to a manager. No email reply. Told me they had when contacted again. No compensation for... See more
Company replied
I’ve been using ClassPass intermittently for about ten years, and I’ve recently been very consistent about taking classes. The app’s interface is easy to use, I love being able to take a variety of cl... See more
Company replied
Awful experience. 20th February I changed my plan to a $55 plan (22 credits). This was correctly billed for 1 month then they changed it to a $79 plan (34 credits) without my consent. I picked this up... See more
Company replied
Company details
Information provided by various external sources
ClassPass is a monthly membership that seamlessly connects members to fitness experiences at over 7,500+ of the best studios in gyms in their area and across the world. With access to group fitness classes in everything from yoga to Pilates to cycling, we motivate our members to lead active and inspired lives.
Contact info
275 7th Ave., New York, NY, United States
- classpass.com
2.9
Average
10K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
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Shit app!!! Shit service!!!
Again, I’ve had another issue with them. On top of that, they charged me £19 because I couldn’t attend a class. I’d encourage everyone not to sign up for their service, and if you do and have a rubbish experience (as I expect you will), then please give them a one-star review.
1 May 2026
Unprompted review
Reply from ClassPass
Hi William,
Thank you for sharing your experience. We understand how frustrating it must be to face repeated issues and unexpected charges, and we’re sorry to hear about the inconvenience this has caused you.
If you’re open to it, please reach out to our specialized team at classpass.com/contact and mention that you’re following up from a Trustpilot review. They’ll be able to look into this and help resolve the issue directly.
All the best,
The ClassPass Team
Great service and support team
Great service and support team. Easy and pleasant partnership
1 May 2026
Unprompted review
Reply from ClassPass
Hi Maria,
Thank you for your positive feedback! We're delighted to hear that you find our service and support team great and that our partnership has been easy and pleasant. We look forward to continuing to work with you.
All the best,
The ClassPass Team
Reply from ClassPass
Hi Lucie,
Thank you for your kind words! We're glad our staff could be helpful.
All the best,
The ClassPass Team
My ClassPass Experience
I’ve been using ClassPass intermittently for about ten years, and I’ve recently been very consistent about taking classes. The app’s interface is easy to use, I love being able to take a variety of classes, and the Support team (especially Joan) is always helpful when I need them! I wish there were a bit more consistency with the credit values of classes, but that’s definitely my main complaint - everything else is pretty A-status.
1 May 2026
Unprompted review
Reply from ClassPass
Hi Mari,
Thank you so much for your loyal support over the years and for sharing your positive experience! We're thrilled to hear that you find the app easy to use and enjoy the variety of classes available. We'll be sure to pass your kind words along to Joan and the Support team. We appreciate your feedback about the credit values and will keep it in mind as we continue to improve. Thanks again for being a valued member!
All the best,
The ClassPass Team
Thanks to Charlottes help she solved my…
Thanks to Charlottes help she solved my subscription problems!
1 May 2026
Unprompted review
Reply from ClassPass
Hi Tania,
Thank you for sharing your experience! We're so glad to hear that Charlotte was able to solve your subscription problems. We'll be sure to pass along your thanks to her.
All the best,
The ClassPass Team
Exceptional service and helped me…
Exceptional service and helped me cancel a class due to unforeseen circumstance!
30 April 2026
Unprompted review
Reply from ClassPass
Hi Sophie,
Thank you for your feedback! We are very glad we could provide exceptional service and assist you with canceling your class due to your unforeseen circumstances.
All the best,
The ClassPass Team
Very Satisfied.
Yvonne explained the situation thoroughly and assisted me with great support and help. I'm very satisfied.
30 April 2026
Unprompted review
Reply from ClassPass
Hi Eunice,
Thank you for sharing your feedback! We are thrilled to hear that Yvonne provided you with thorough explanations and great support. It is wonderful to know that you are very satisfied with the assistance she provided. We will be sure to pass along your kind words to her.
All the best,
The ClassPass Team
Fantastic customer service
Fantastic customer service ! Thanks a lot, Yvonne
29 April 2026
Unprompted review
Reply from ClassPass
Hi Julie,
Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience with us. We'll be sure to pass along your thanks to Yvonne.
All the best,
The ClassPass Team
Yvonne very soluvite and fast respond
Yvonne very soluvite and fast respond. Thanks Yvonne❤️
1 May 2026
Unprompted review
Reply from ClassPass
Hi Nadhia,
We appreciate the feedback! We're thrilled to hear that Yvonne was helpful and responded quickly. Thank you for taking the time to share your experience.
All the best,
The ClassPass Team
Great customer service
The representative who helped me was super helpful and understanding
30 April 2026
Unprompted review
Reply from ClassPass
Hi Hailey,
Thank you for sharing your experience! We are thrilled to hear that the representative was super helpful and understanding of your situation.
All the best,
The ClassPass Team
Quick Response_Good Customer Service
The customer service provided very quick response.
30 April 2026
Unprompted review
Reply from ClassPass
Hi Lilian,
Thank you for your feedback! We're glad to hear that you experienced a quick response time.
All the best,
The ClassPass Team
They were so unhelpful and they cannot…
They were so unhelpful and they cannot do much, it was a waste of time
29 April 2026
Unprompted review
Reply from ClassPass
Hi Yuun,
We're truly sorry to hear that you feel your time was wasted. It's incredibly frustrating to reach out for help and feel like the solutions offered are limited or unhelpful.
We’d really like to take a closer look at what happened and provide further assistance. Your feedback is valuable, and we’re actively working to improve this process. As we were unable to identify your account based on your review, we kindly ask that you share a few more details with us here on Trustpilot or contact us via www.classpass.com/contact and reference “Trustpilot Review.” We’ll ensure the appropriate team follows up with you.
All the best,
The ClassPass Tea
I have awesome experience as a partner
I have awesome experience as a partner. Seamless transition great experience, and the execution is phenomenal. Looking forward to doing much more businesses with Classpass.
30 April 2026
Unprompted review
Reply from ClassPass
Hi Hoang,
Thank you for the wonderful feedback! We are thrilled to hear that your experience as a partner has been awesome and that the transition was seamless for you. It’s fantastic to know you found the execution phenomenal. We are just as excited about the future and look forward to doing much more business with you!
All the best,
The ClassPass Team
Reply from ClassPass
Hi Rosie,
Thank you so much! We really appreciate you taking the time to share that. We’re thrilled to hear you had an amazing experience with us.
All the best,
The ClassPass Team
I accidentally forgot to cancel my…
I accidentally forgot to cancel my membership before renewal and they were so kind as to refund the charge. They were pleasant to speak to as well. Thank you!
30 April 2026
Unprompted review
Reply from ClassPass
Hi Tay,
Thank you for your feedback! We're glad we could assist you with the refund and that our team was able to provide a pleasant interaction during the process. We appreciate your kind words and are happy we could resolve this for you.
All the best,
The ClassPass Team
The company take care very well of it’s…
The company take care very well of it’s customers needs.
Thanks
30 April 2026
Unprompted review
Reply from ClassPass
Hi there,
Thank you so much! We're thrilled to hear that you feel well taken care of. We appreciate you taking the time to share your thoughts!
All the best,
The ClassPass Team
Reply from ClassPass
Hi Aura,
Thank you so much! We're really glad we could help. We appreciate you taking the time to share your thoughts!
All the best,
The ClassPass Team
Reply from ClassPass
Hi Sumatinee,
We appreciate your feedback and are glad to hear you had a good experience with us.
All the best,
The ClassPass Team
Really good customer service although…
Really good customer service although the app is a little clunky and removed my credit bc of changing my plan, after speaking to the customer service team member, they understood my predicament and explained to me what happened and rectified the issue all within one session. Thank you
30 April 2026
Unprompted review
Reply from ClassPass
Hi Valentina,
Thank you for your kind words! We’re glad to hear that our team was able to assist you quickly and clearly in a single session.
We also appreciate your feedback regarding our rollover policy. We’re always looking to improve the customer experience, and we’ll consider your comments as we continue working to make our policies clearer.
All the best,
The ClassPass Team
not too impressed with customer service
honestly, not too pleased with customer service. had to spend over an hour trying to get the account set up with the Revolut Metal plan. customer service are a bit short/curt with customers, stating just that's the process that everyone has to follow. I just really think when there's errors/slow support, customer service should be willing to say "sorry this happened, hope you're still willing to give us a go, and if it helps here's an extra few credits to try make amends", especially when there are a lot of alternative options, having faith that customer service will try to put things right really goes a long way to making me want to keep supporting the business. I said "that's just disappointing to hear, so if you could just let the manager/feedback process know, otherwise that's it, thanks". Customer service said in response "The same information will be provided by the manager, as we all use the same system and follow the same policy." Quite disappointing
30 April 2026
Unprompted review
Reply from ClassPass
Hi Achu,
Thank you for sharing your experience. We’re very sorry to hear how frustrating this process has been. We completely understand your expectations, especially when the setup is time-consuming, and the support received does not meet those expectations. This is not the experience we want for you.
We’d really like to take a closer look at what happened and provide further assistance. Your feedback is valuable, and we’re actively working to improve this process.
As we were unable to identify your account based on your review, we kindly ask that you share a few more details with us here on Trustpilot or contact us via www.classpass.com/contact and reference “Trustpilot Review.” We’ll ensure the appropriate team follows up with you.
All the best,
The ClassPass Team
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