Clarks USA Reviews 

7,334
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 590 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the footwear for being exceptionally comfortable, well-built, and available in a wide variety of attractive daily styles and lovely colors. Consumer feedback constantly features impressively fast delivery times and completely smooth, straightforward online ordering processes that make shopping very convenient and pleasant. However, some people mentioned experiencing occasional issues regarding sizing consistency or unexpected difficulties when attempting to process product returns at local retail stores. A few reviewers also noted that certain purchased products featured materials that did not hold up as well over extended periods or occasionally experienced longer shipping durations.

What people talk about most

Product

Users describe great satisfaction with the product, highlighting that shoes fit well, offer wonderful... See more

Quality

Clients share positive opinions on quality, consistently highlighting that shoes are well made, comfortable,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive fast, promptly, and in... See more

Order

Customers consistently note ambiguous experiences with order processes, as many reviewers highlight quick... See more

Return policy

Consumers find return policy to be ambiguous, with some reviewers reporting a very smooth and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Have been wearing Clark’s for years and have never been disappointed. This purchase was to re-purchase a favorite. Didn’t give 5 stars because delivery time was lengthy. 

Rated 4 out of 5 stars

The experience was fine. The shoes arrived earlier than promised. This can be a problem when a package arrives days before plan and no one is available to accept the package

Rated 5 out of 5 stars

Love Clark's! Have purchased multiple pairs of both men and women's shoes. The shoe quality is always great and the sale prices are fantastic. The website is easy to use with wonderful filters to... See more

Rated 5 out of 5 stars

Clarks has the best shoes for me... even recommended by my podiatrist as one of his preferred shoe brands. Always comfortable. Purchasing and returns are very straightforward. I just wish the local... See more


Company details

  1. Shoe Store

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(7,334)

545 reviews in the last 12 months

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Rated 5 out of 5 stars

Well the Clark’s company offer a wide…

Well the Clark’s company offer a wide variety of unique colors including comfort and styles. Some I’d love for the company to bring back especially some wallabees.
Now I realize getting colors to match those is impossible at times, so if the company could match their clothing line with some of the colors they offer in shoes at a affordable rate

2 December 2025
Rated 5 out of 5 stars

Stylish

Delivered on time. I am a huge Clarks fan-just awesome, stylish shoes

1 December 2025
Rated 2 out of 5 stars

I ordered my size

I ordered my size, 8 1/2. But they were too small and I have similar Clark shoes. Also, I did NOT like paying to return the shoes!!!!

2 December 2025
Clarks USA logo

Reply from Clarks USA

Hi Caroline McDonald, 

Thank you for taking the time to leave us a review and I’m sorry that your purchase wasn’t quite right on this occasion.

We try to be as consistent as possible with our sizing and all styles are fit tested as part of our product development process. Styles may fit differently due to differences in design and customers may need to select a bigger or smaller size to find the most suitable fit. If you get the opportunity, we’d recommend visiting a Clarks store locally where you can try a variety of different sizes and styles to find a pair that are comfortable.

Thank you again for leaving us a review and I do hope that you are able to find a suitable alternative from our current range -

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