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At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
4 East Walk, BS37 4AS, Yate, Gloucestershire, United Kingdom
3.7
2 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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A special thank you to 'C' at the Yate store for sourcing my Boots and arranging delivery from a local store. They were great and kept me up to date with the arrival of the item. Really great customer service and for going above and beyond.
Booked a home delivery and it was sent to store. I had a tracking number but when I went to collect they hadn't delivered the whole order (according to store staff) who proceeded to hand over shoe boxes- no packaging or delivery note! No help with locating the remaining shoes. Had my child's feet measured and then the shoe sizes that actually fit where completely different so what is the pint in having them measured in the first place. The staff member who served me was the grumpiest person I've ever met who acted like I was putting them out when it's THEIR JOB! When I went to pay they went off on a phone call so I had to stand around waiting and the other staff members just stood their until I asked if someone could serve me. Not going to bother with Clarks anymore.
Reply from Clarks - Yate
Hi Rebecca,
Thank you so much for bringing this to my attention and I’m really sorry to hear of your disappointment, with your most recent store visit.
I have sent you an email, advising you further.
Apologies for any disappointment caused.
All the best- Becci
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