Clarks - Workington Reviews 7

TrustScore 4 out of 5

3.9

9 Risman Place, CA14 3DU Workington, Cumbria, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Phoebe in Wokingham made the annual school shoe shop a joy. We had booked an appointmentment and were seen straight away (although the shop was busy with children). The children were measured and... See more

Rated 5 out of 5 stars

Ryan was a very knowledgeable and friendly member of staff who really helped with finding new shoes for my daughter. He made her feel comfortable and explained everything clearly to me.

Rated 5 out of 5 stars

We went to the workington shop today to get our son his first pair of shoes, we were helped by Andrea. She measured his feet and then we had a look at the shoes and she spoke to us about the different... See more

Rated 5 out of 5 stars

Welcoming staff when arrived at the shop. Helped by a knowledgeable salesperson Andrea, who understood the needs of my father. Thank you


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • 9 Risman Place, CA14 3DU, Workington, Cumbria, United Kingdom

  • 0190067919

3.9

Great

TrustScore 4 out of 5

7 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

CLOSED WHEN IT SHOULD BE OPEN!

The Clarks store in Workington is now not open at all on Sundays and Mondays, so I had a wasted 80-minute roundtrip to find that out. Even if it is only temporary, it is very easy to change your opening times on Google Maps.

Becci - thanks for replying, but isn't that your job? You work for Clarks, not me!

2 September 2024
Clarks - Workington logo

Reply from Clarks - Workington

Hi Jonathan,

Thank you for leaving us your review. 

We are sorry to read of your experience on this occasion. Please be assured that it will be appropriately logged and will hopefully go towards improving our service for the future.

Our sincere apologies- Becci

Rated 5 out of 5 stars

Phoebe in Wokingham made the annual…

Phoebe in Wokingham made the annual school shoe shop a joy. We had booked an appointmentment and were seen straight away (although the shop was busy with children). The children were measured and Phoebe was able to bring a crucially small selection (my children are terrible at making decisions when faced with too much choice) of appropriate shoes based on my description. She also brought an insole as my daughter likes slip ons and insoles are usually necessary.

We were leaving the shop after a painless 15mins with 2 pairs of shoes two happy children and a very happy Mum.

Thank you Phoebe you were super and a credit to Clarks!

1 September 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

We went to the workington shop today to get our son his first pair of shoes, we were helped by Andrea. She measured his feet and then we had a look at the shoes and she spoke to us about the different ones. E.g. which ones were for non walkers and more confident walkers etc, this made it easier to choose a pair for our son. She was really helpful and very friendly. Will definitely be back

3 June 2024
Unprompted review
Rated 5 out of 5 stars

Welcoming staff

Welcoming staff when arrived at the shop. Helped by a knowledgeable salesperson Andrea, who understood the needs of my father.
Thank you

29 April 2024
Unprompted review
Rated 5 out of 5 stars

Very happy with service

Chloe & the duty manager were really lovely, helpful & knowledgeable, the overall experience was swift, I went away with a lovely pair of comfortable trainer type shoe, very satisfied.

20 April 2024
Unprompted review

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