Clarks - West Bromwich Reviews 136

TrustScore 5 out of 5

4.8

31A New Square, B70 7PP West Bromwich, West Midlands, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Jack was very helpful, not only with help me try shoes I had picked out, but also making suggestions of pairs I had not considered. I ended up buying those he had suggested. No pushy sales, just hel... See more

Rated 5 out of 5 stars

We were assisted by Shrish at the West Bromwich branch and it was honestly the most pleasant service I have ever received at Clarks. My daughter is quite fussy so choosing the right shoes took some ti... See more

Rated 5 out of 5 stars

Almost immediately, we were greeted by a very helpful staff member named Himani. She measured my daughters feet and allowed us to choose the shoes we wanted. She brought us the correct sized shoe and... See more

Rated 3 out of 5 stars

I ordered the Sivanna Walk mules online for a store collection. They took longer than expected to arrive (5days inclu bank holiday) and I ended up having to wear an alternative for an event. I had pl... See more

Company replied


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • 31A New Square, B70 7PP, West Bromwich, West Midlands, United Kingdom

  • 01215535610

4.8

Excellent

TrustScore 5 out of 5

136 reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Superb customer service from Jack

Visited the West Bromwich Store, Jack is always very helpful, polite and willing to help. He is sooo good and makes shopping much easier especially by helping to find right size and ordering in if needed. Thank you Jack.

15 February 2026
Unprompted review
Rated 5 out of 5 stars

Lovely young lady call Nicole serve me…

Lovely young lady call Nicole serve me her service was excellent, she went out of her way to find me a pair boots and shoes she was polite and very helpful.i will go back to the store again and will recommend to my family and friends to go to Nicole please make sure u feed this information to Nicole.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Jack was very helpful

Jack was very helpful, not only with help me try shoes I had picked out, but also making suggestions of pairs I had not considered. I ended up buying those he had suggested. No pushy sales, just helpful, courteous and experienced. Would definitely recommend.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Shrish at WestBrom - excellent service

We were assisted by Shrish at the West Bromwich branch and it was honestly the most pleasant service I have ever received at Clarks. My daughter is quite fussy so choosing the right shoes took some time but Shrish's level of service never wavered and she was pleasant and very helpful throughout. Will definitely use this branch in future.

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Himani and team mate branch very…

Himani and team mate at this branch were very helpful, I had fun and games finding school shoes for my children, himani found a size in the end for my daughter at the back when I returned to Clarks after having no luck looking for her size in other shops,I always have a good experience at Clarks every 6 months for children’s footwear and feet measurements.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

NAZASH AT WEST BROM

NAZASH AT WEST BROM - was helpful she measured My sons feet and made sure they were comfortable and the right size for him. Very polite and friendly 😊

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Aishah was brilliant with measuring…

Aishah was brilliant with measuring both of my boys feet. The pair of shoes we choose wasn’t available. So she got an alternative pair which I brought. My experience with Clark’s was really good because of the service Aishah provided. Thank you

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Came into Clark’s (West Bromwich)for my…

Came into Clark’s (West Bromwich)for my daughter’s school shoes. Amongst the chaos the lady who helped me (Riya) was super helpful, patient and didn’t stop until me and my daughter were satisfied with the shoes and fitting. Great energy and very polite

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

Brilliant experience with Aishah at Westbrom store she’s was really helpful and friendly during the back to school rush

28 August 2025
Unprompted review

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