Clarks - Swansea Reviews 137

TrustScore 5 out of 5

4.9

41/42 St David's Arcade, SA1 3QW Swansea, West Glamorgan, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Took my 20month old to have her feet measured in Swansea store. Was served by Nadine and Holly , who were really lovely and patient as my daughter kept running out the store. They had to order 1 pair... See more

Rated 4 out of 5 stars

Went into the Swansea store to buy sandals for my granddaughter. The only downside was the lack of choice but was very pleased with my purchase in the end. Served by Ash who was extremely pleasant an... See more

Rated 5 out of 5 stars

Holly at the Swansea store was really helpful and informative today while choosing my toddlers first ever shoes. She was friendly and able to answer all my questions. A great shopping experience and m... See more

Rated 5 out of 5 stars

This was our second visit after buying our toddlers first shoes and we’ll definitely return. Mubanga who helped us was really welcoming, friendly and knowledgable and gave great advice on taking care... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • 41/42 St David's Arcade, SA1 3QW, Swansea, West Glamorgan, United Kingdom

  • 01792652992

4.9

Excellent

TrustScore 5 out of 5

137 reviews

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Replied to 98% of negative reviews

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Rated 5 out of 5 stars

Took my 20month old to have her feet…

Took my 20month old to have her feet measured in Swansea store. Was served by Nadine and Holly , who were really lovely and patient as my daughter kept running out the store. They had to order 1 pair of shoes as you didn’t have her size but had them in a different colour so we could try they were both very helpful . Thank you

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Pair of shoes, and a spider.....

Went in for ONE thing: shoes for our 3-year-old daughter. Left with shoes, a new bag for said toddler, wipes, AND some label stickers. Nadine and the team have sales skills so sharp they should be knighted.

Nadine was an absolute legend. Welcoming, chatty, and brilliant with our little chatterbox daughter. It takes serious talent to measure feet while fielding a non-stop toddler TED Talk

The real plot twist: a rogue spider decided to do parkour across the shoe stands. Cue staff panic. Cue my husband, stepping in like a Marvel hero. The reward? A cheeky discount. Justice for arachnophobes everywhere!

We always come to Clark's for our daughter’s shoes and this is why. When the team’s as top notch as the Swansea crew! 😊

Thanks for the shoes, the laughs, and the unplanned shopping spree, Nadine, and Team!!

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Smart plain black, patent ballet flats.

I bought a pair of plain black patent ballet flat shoes from Clarks shoe shop in Swansea Quadrant shopping centre this afternoon. I am very pleased with the shoes, as they are good quality, are well made and are comfortable. They look smart and are perfect for work. The heel of the shoes is not to high. I was served by a nice young lady called Nadine, who was polite, helpful, efficient and friendly. The service that I received from her was excellent. Thank you very much.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Met Harri at Swansea store today really helpful was able to try size of similar shoe and order delivery for collection in store .
Really helpful advice and great service credit to Clark’s . Well done and thank you .

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Had a really great service today

Had a really great service this afternoon at the Swansea store.
Tried on multiple shoes and styles, Alison couldn’t have been more helpful and very very patient.
Getting older now and my feet are often in constant pain, so it was very important to get the right shoe and style that was going to help.
So just a quick message to say a super thank you. Your time and help were truly appreciated

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Super Harri

The customer service assistant Harri was very,very helpful and informative. Checking stocks for the shoe of my choice. She is polite and cheerful.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

5 star service

Great experience getting our 2 year year old new shoes. Gracie was very friendly, quick and helpful. First time she didn't cry getting her feet sized! Helped us find the right shoes in the size we needed.

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I received excellent and attentive service
in Clark’s Swansea branch. Nothing was too much trouble from the member of staff that served me and she was extremely helpful.

1 December 2025
Rated 5 out of 5 stars

Evening shoe with good customer service!

I was looking for an evening shoe and, having browsed online, I found exactly what I wanted.
The young lady serving me was called Nadine and she was very helpful. Bright, cheerful and helpful. What a pleasant change. She even helped another couple who’d come in to the store whilst other staff stood around.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Great help with first shoes

Nadien (I think that was her name) was amazing in helping get our son his first pair of shoes.

She was incredible but felt sorry for the staff in clarks as the quadrant was having a Halloween party and the speakers were blasting into their store making it very difficult for us to hear and concentrate but despite this she was very professional.

31 October 2025
Unprompted review

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