I went into the Serpentine Peterborough store to purchase school shoes with my daughter who has sensory issues. Emma who helped us was absolutely amazing! She was engaging, kind and thoughtful with my... See more
Location
Switch locationUnit 22 Serpentine Green, PE7 8BE Peterborough, Cambridgeshire, GB
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See what reviewers are saying
Lady at Serpertine Green Peterborough Joanne was really helpful in sorting my boys school shoes. She took her time and we found the perfect shoes. Many thanks great customer service.
I am very fussy picking school shoes and, going into year 7, I wanted to look grown-up and smart. The woman who served me (Myeisha) was understanding and patient with me, chatting like we were friends... See more
Myeisha at the Hampton Peterborough store was super helpful and knowledgeable couldn’t have helped me more! Very happy with my purchase.
Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
Unit 22 Serpentine Green, PE7 8BE, Peterborough, Cambridgeshire, United Kingdom
- 01733348404
4.4
Excellent
12 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Vaisahh helped my son at the Serpentine…
Vaisahh helped my son at the Serpentine store in Peterborough so calmly and patiently. Fantastic experience! Thank you so much 🙏🏽
25 January 2026
Unprompted review
Amazing service!
I went into the Serpentine Peterborough store to purchase school shoes with my daughter who has sensory issues. Emma who helped us was absolutely amazing! She was engaging, kind and thoughtful with my daughter….thank you Emma!
2 September 2025
Unprompted review
Angelo was so helpful
Angelo was so helpful. Feet measured and shoes/ trainers selected and fitted. A positive experience - and shoes look great!
5 March 2025
Unprompted review
Myeisha at the Hampton Peterborough…
Myeisha at the Hampton Peterborough store was super helpful and knowledgeable couldn’t have helped me more! Very happy with my purchase.
28 February 2025
Unprompted review
Good customer service
12 December 2024
Efficient knowledgeable friendly
Efficient knowledgeable friendly
What more can Insay
19 October 2024
Serpentine Green store
Serpentine Green store: Joanne and the team provided a great service today. They catered for the additional needs of our daughter without being asked and were happy to ensure an accessible experience for our family; offering us options and understanding to ensure a really positive experience. Thank you
24 August 2024
Unprompted review
Clark’s Serpentine
Great experience thanks to our shoe fitter Ricardo, our daughter has really narrow feet so this time of the year is usually the most stressful but thanks to Riccardo we were in and out within 5 minutes and left with trainers for PE too!
19 August 2024
Unprompted review
I am very fussy picking school shoes…
I am very fussy picking school shoes and, going into year 7, I wanted to look grown-up and smart. The woman who served me (Myeisha) was understanding and patient with me, chatting like we were friends and giving helpful advice on my shoes. And - in the end- I was very pleased with my brand-new school shoes! My 9-year-old brother came with me; he needed new shoes for year 5 as well. He usually hates choosing school shoes, he finds it boring, so the first pair he sees and likes, he buys. Recently, another shoe shop had told him that he was size 1 and he refused to believe it; his trainers were size 2 and fitted him perfectly! So, when Myeisha re-measured his feet and he WAS a size 2, he was delighted! 3 pairs of shoes later, he was proud to have classy shoes ready for his new year at school.
6 August 2024
Unprompted review
Joanne at Serpentine Green
Joanne at Serpentine Green was really helpful. Listened to what my son wanted and then ensured school shoes were a great fit and he was happy with them.
16 August 2024
Unprompted review
Great shoe fitting
Lady at Serpertine Green Peterborough Joanne was really helpful in sorting my boys school shoes.
She took her time and we found the perfect shoes.
Many thanks great customer service.
6 August 2024
Unprompted review
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