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Clarks - North Shields Outlet Reviews 3

•
TrustScore 3 out of 5

3.0

Shoe Store
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U4/5 Royal Quays, Cobledeen, NE29 6DW North Shields, Tyne & Wear, GB

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01912963317

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Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.

Contact info

  • U4/5 Royal Quays, Cobledeen, NE29 6DW, North Shields, Tyne & Wear, United Kingdom

  • 01912963317

3.0

Average

TrustScore 3 out of 5

3 reviews

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1-star

Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Absolute non existent customer service.

Still zero contact from company since I sent multiple contact forms. Utter utter garbage.

Oh and wait for the generic response to everyone……

21 June 2025
Unprompted review
Clarks - North Shields Outlet logo

Reply from Clarks - North Shields Outlet

Hi ,

Thank you for taking the time to leave us a review and I am very sorry to read of your experience on this occasion.

Regrettably, as there was no information provided with your review I unable to look into this further. We are keen to put this right promptly and would therefore kindly ask you to please contact our Customer Care Team, via the link below, for further assistance.

https://www.clarks.com/contact-us

Thank you for highlighting your experience and please accept my sincere apologies for any disappointment caused. We look forward to hearing from you soon -

Rated 1 out of 5 stars

Measured wrong size and feet covered in blisters

Son was measured by a member of staff, he said the shoes were too tight, staff repeatedly said ‘I know you want to be a 2 but you’re a 1.5, said that the size 2 was far too big. Son wore them for 2 days a school, blisters and feet cut to ribbons. Returned to same shop 2 weeks after original fitting to be told he’s a 2G and not a 1.5F. Not happy at all with the state his feet are in.

29 August 2024
Clarks - North Shields Outlet logo

Reply from Clarks - North Shields Outlet

Hi Jill,

Thank you so much for bringing this to my attention and I’m really sorry to hear of your disappointment, with your son's store fitting.

Upon receiving this review, I have checked your order and have sent you an email.

Please accept my apologies again.

Kind regards- Becci

Rated 5 out of 5 stars

Fantastic Customer Service

We had a very positive experience in the store today and Thomas was amazing with my little girl, it was quite a busy time however we did not feel rushed at all and my little one had a fab time trying all the shoes on and said WOW at each pair, he really made sure each pair fitted her comfortably and let her had a proper run around in them, Excellent customer service

10 August 2024
Unprompted review

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