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At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
3 The Guineas Shopping, CB8 8EQ, Newmarket, Suffolk, United Kingdom
3.8
2 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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Shopped in Newmarket with my mum, as she needed some good fitting shoes, due to suffering from Planter. The assistants in Newmarket branch were amazing and went above and beyond to help us out. Special shout out to Caroline and Denise.
Would highly recommend 👌
I ordered two pairs of trainers as not sure of size
Order delivered to Newmarket shop, I kept one pair
I wore them around the house to try and break them in, they squeaked all the time, tried wearing different socks, no change, also one of the zips didn’t either stay up or down and the tongue kept getting stuck
Had to return them, wasn’t sure I’d get a refund as it was well past the 28 days
The two lovely ladies DENISE AND KIRSTY RESOLVED MY DILEMMA
They were polite and understanding and refunded the money
Kirsty and Denise reminded what it’s like to receive Service With A Smile
Customer Service in this shop was excellent
It’s 5 stars from me ⭐️⭐️⭐️⭐️⭐️
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