Really good experience really nice miss Maisha Luton town centre she helped understand my foot size better then other branches
Location
Switch locationUnit 90, The Point Shopping Centre, LU1 2LJ Luton, Bedfordshire, GB
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Really helpful service by Malaika, friendly, approachable and answered all our questions. Overall a good service from the whole store :)
Great service given by Ibraheem. Very understanding and knowledgeable made buying school shoes easy!
I recently went to visit the new Clarks store in Luton, as I as arrived I was greeted by a kind, generous young man of the name Ibraheem, I browsed and found the shoes I liked for my daughter, as I... See more
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Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
Unit 90, The Point Shopping Centre, LU1 2LJ, Luton, Bedfordshire, United Kingdom
3.9
Great
4 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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Really good experience really nice miss…
Really good experience really nice miss Maisha Luton town centre
she helped understand my foot size better then other branches
2 September 2025
Unprompted review
Really helpful service
Really helpful service by Malaika, friendly, approachable and answered all our questions. Overall a good service from the whole store :)
23 August 2025
Unprompted review
Clark’s Luton experience (manager is horrible)
I recently went to visit the new Clarks store in Luton, as I as arrived I was greeted by a kind, generous young man of the name Ibraheem, I browsed and found the shoes I liked for my daughter, as I was about to pay the manager had pulled him aside and started to speak in an extremely abrupt manner, saying that he has not been introducing the shoe card efficiently, however when I was being fitted he explained and introduced me to the shoe care system amazingly and educated me on all the different things to use to care for my daughters new school shoes. The manager is extremely impolite and unprofessional, after not only losing her decorum infront of a customer, she had the audacity to turn in my direction and proceed to give me dirty looks. After I payed my daughter and I decided to still browses the store for myself as I was in need of new work shoes, I got to witness the manager who’s name I believe is Rebecca, she had continued to walk around the store and speak in an aggressive manner towards other members of staff, and customers.
This is completely unacceptable, if it wouldn’t have been for the young man serving me, I would have given this review a 1 star since 0 stars is not applicable. This manager must fix up the way she behaves in a formal setting. You are meant to behave professionally especially if your job role is as high as a manager. As someone who is a retail manager myself, I would never dare to speak to my members of staff let alone my customers in such a disgusting, disrespectful manner. Lastly, if it wouldn’t have been for my daughter being with me as we attended the store, I would have never tolerated such behaviour whether it was to a member of staff I’ve never met or myself or another customer. This is absolutely disgusting and I truly hope that this behaviour will not be repeated or tolerated by anyone of higher authority of this manager and store.
20 August 2025
Unprompted review
Reply from Clarks - Luton
Hi Anastazja Kielesinska,
Thank you for taking the time to leave a review of your recent experience in store and I am truly sorry that the service received did not meet the high standards we strive for.
I will ensure your feedback is shared with the store so that further coaching and support can be provided where necessary to avoid any future disappointment.
We are always looking for ways to improve the service we provide to our customers so thank you again for bringing this to our attention. I do hope that you will allow us the opportunity to show you that your experience is not typical of the service we offer and please accept my apologies again for the disappointment caused - Zubeida
Great service given by Ibraheem at…
Great service given by Ibraheem.
Very understanding and knowledgeable made buying school shoes easy!
22 August 2025
Unprompted review
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