Clarks - Liverpool Reviews 80

TrustScore 4.5 out of 5

4.7

25 Church Street, L1 1DA Liverpool, Merseyside, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We were served by Viv in the Liverpool City Centre shop. She was fantastic, my partner was buying shoes for our wedding and she couldn't do enough. She suggested styles, helped us with inner soles and... See more

Rated 5 out of 5 stars

What an amazing services by Ellie Kate ❤️ every store you go in nobody wants to measure a kids shoe size u always need ask but Eliie approached use immediately and gaved use the help she went above... See more

Rated 4 out of 5 stars

Staff were friendly, patient and helpful even amidst the chaos of the back to school fittings! Mia of Liverpool 1 Clark’s was very good with my children. The frustrating thing with Clark’s, having s... See more

Rated 5 out of 5 stars

Kerry at the Church St location in Liverpool was amazing. My son is difficult to shoe shop for because of his high instep, and she was incredibly patient, bringing out all manner of designs, sizes, an... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • 25 Church Street, L1 1DA, Liverpool, Merseyside, United Kingdom

  • 01517096254

4.7

Excellent

TrustScore 4.5 out of 5

80 reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

We were served by Viv in the Liverpool…

We were served by Viv in the Liverpool City Centre shop. She was fantastic, my partner was buying shoes for our wedding and she couldn't do enough. She suggested styles, helped us with inner soles and socks and kept going until we had the perfect fit. A lovely shopping experience.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service.

I visited Clark’s Liverpool (Church street) I was helped in the most professional and friendly way on 2 occasions this week. I must say the staff are so helpful and friendly, whilst still being very professional. Laura, Ellikate, Patricia and Dan were all eager to help. Great shop well done to all.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Walked in to be greeted by sales assistant Elliekate who not only made great efforts to seek the right shoe and size for myself but also went out of her way to make the shoes fit perfectly via insoles. She also advised on how to keep the shoe looking great. Overall one of the best customer service experiences I’ve had in a long time. Asset to the company.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Great help has been received.

I always struggle to find right size shoes. My life has been transformed by Gracie in Liverpool Clarks on church street . Feeling Blessed with Gracie's help!
Thank you LORD for bringing her into my life!!!

1 November 2025
Unprompted review
Rated 1 out of 5 stars

Children section is up stairs which…

Children section is up stairs which doesn't make any sense. Then the lift was broken. Not sure what happened to prioritising childminder not putting them in the corner.

18 August 2025
Clarks - Liverpool logo

Reply from Clarks - Liverpool

Hi Adelina.

Thank you for taking the time to leave a review of your recent experience in store and I am truly sorry that the service received did not meet the high standards we strive for.

I will ensure your feedback is shared with the store so that further coaching and support can be provided where necessary to avoid any future disappointment.

We are always looking for ways to improve the service we provide to our customers so thank you again for bringing this to our attention. I do hope that you will allow us the opportunity to show you that your experience is not typical of the service we offer and please accept my apologies again for the disappointment caused -

Rated 5 out of 5 stars

What an amazing services by Ellie Kate…

What an amazing services by Ellie Kate ❤️ every store you go in nobody wants to measure a kids shoe size u always need ask but Eliie approached use immediately and gaved use the help she went above and beyond and the store was nicely present on Kw 10/10

On the first floor the Sevcies wasn’t good the employe were talking around each other and overall there been no host !!

15 June 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Just a note to thank the staff for wonderful service today. I visited with an elderly lady I look after. The staff went above and beyond to help us and we bought the perfect pair of shoes for her. Everyone was so kind and thoughtful, even in the middle of the Christmas rush, well done!

12 December 2024
Unprompted review

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