We were served by Viv in the Liverpool City Centre shop. She was fantastic, my partner was buying shoes for our wedding and she couldn't do enough. She suggested styles, helped us with inner soles and... See more
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What an amazing services by Ellie Kate ❤️ every store you go in nobody wants to measure a kids shoe size u always need ask but Eliie approached use immediately and gaved use the help she went above... See more
Staff were friendly, patient and helpful even amidst the chaos of the back to school fittings! Mia of Liverpool 1 Clark’s was very good with my children. The frustrating thing with Clark’s, having s... See more
Kerry at the Church St location in Liverpool was amazing. My son is difficult to shoe shop for because of his high instep, and she was incredibly patient, bringing out all manner of designs, sizes, an... See more
Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
25 Church Street, L1 1DA, Liverpool, Merseyside, United Kingdom
- 01517096254
Replied to 98% of negative reviews
Typically replies within 48 hours
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We were served by Viv in the Liverpool…
We were served by Viv in the Liverpool City Centre shop. She was fantastic, my partner was buying shoes for our wedding and she couldn't do enough. She suggested styles, helped us with inner soles and socks and kept going until we had the perfect fit. A lovely shopping experience.
What an amazing store clerk today
What an amazing store clerk today. On her own dealing with all the customers. She's a credit to the store.
Ellie may was extremely courteous and…
Ellie may was extremely courteous and helpful . Very helpful pleasant and supportive
We were/very impressed with her professionalism!
Excellent service.
I visited Clark’s Liverpool (Church street) I was helped in the most professional and friendly way on 2 occasions this week. I must say the staff are so helpful and friendly, whilst still being very professional. Laura, Ellikate, Patricia and Dan were all eager to help. Great shop well done to all.
Great Customer Service
Walked in to be greeted by sales assistant Elliekate who not only made great efforts to seek the right shoe and size for myself but also went out of her way to make the shoes fit perfectly via insoles. She also advised on how to keep the shoe looking great. Overall one of the best customer service experiences I’ve had in a long time. Asset to the company.
Absolutely awesome experience today
Absolutely awesome experience today. Ellie Kate helped above and beyond all expectations. Thank you so much
Helpful staff in store and easy to order on-line
Ordering on line is easy, and click and collect suits me. The staff in the Liverpool store are always helpful and pleasant. Excellent slippers.
Rachel from the Liverpool store looked…
Rachel from the Liverpool store looked after us so well!
Great help has been received.
I always struggle to find right size shoes. My life has been transformed by Gracie in Liverpool Clarks on church street . Feeling Blessed with Gracie's help!
Thank you LORD for bringing her into my life!!!
Viv was amazing finding mum a pair of…
Viv was amazing finding mum a pair of winter shoes after about 10 pairs and demonstrated the protector spray .
Children section is up stairs which…
Children section is up stairs which doesn't make any sense. Then the lift was broken. Not sure what happened to prioritising childminder not putting them in the corner.

Reply from Clarks - Liverpool
Jasmine was amazing
Jasmine was amazing, really helpful and we found shoes for my Mum. Thank you
Great pair of shoes
Great pair of shoes, light weight ,and at a good price,recommended,.
David is a legend
Mia was wonderful and so patient with…
Mia was wonderful and so patient with my daughters, especially my daughter who has ASD
Fantastic service A*****
Fantastic service from from Jazz, Liverpool church street A****
What an amazing services by Ellie Kate…
What an amazing services by Ellie Kate ❤️ every store you go in nobody wants to measure a kids shoe size u always need ask but Eliie approached use immediately and gaved use the help she went above and beyond and the store was nicely present on Kw 10/10
On the first floor the Sevcies wasn’t good the employe were talking around each other and overall there been no host !!
The buying experience was very good, quick!
The buying experience was very good. Loved it. My daughter really loves her new pair of shoes 😍
The customer service when I went to…
The customer service when I went to pick up the shoes was excellent. The server suggested I try on a smaller, and wider fit as the ones I chosen were a little loose. This shoe size was perfect.
Fantastic service
Just a note to thank the staff for wonderful service today. I visited with an elderly lady I look after. The staff went above and beyond to help us and we bought the perfect pair of shoes for her. Everyone was so kind and thoughtful, even in the middle of the Christmas rush, well done!
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