Amelie at Kings Heath branch is amazing! Our daughter was a bit nervous going into the branch as new shoes is more of an overwhelming experience than a treat. Amelie was fantastic reassured our d... See more
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Lewis was incredibly patient and empathetic with my 2 year old granddaughter today. He was very skilful at working out the best shoes for fit but he also took on board the importance of making sure th... See more
We always have an excellent shopping experience at our local Kings Heath branch. We went last week for school shoes and was served by Amelie who checked our daughters shoe size and ensured they were t... See more
Had a great experience at Clarks, on Kings Heath high street, Birmingham yesterday. Our very boisterous toddler grandson had a fitting, then tried on some wellies. We ended up buying both the wellies... See more
Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
153A High Street, B14 7DG, Birmingham, West Midlands, United Kingdom
- 01214443590
Replied to 98% of negative reviews
Typically replies within 48 hours
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Item as described and delivered to…
Item as described and delivered to requested destination earlier than expected. No complaints from me , highly recommend 👍🏽
I was very impressed by the customer…
I was very impressed by the customer service I received at Clark’s in Kings Heath. The manager, Saif, dealt efficiently and fairly with a faulty pair of school shoes that I was returning. Would definitely recommend to others.
Kaz at kings heath was really helpful
Kaz at kings heath was really helpful. I got 2 pairs of shoes which helps me get ready for the winter. She made the experience very easy for me.
A lovely lady name Kaz served us and…
A lovely lady name Kaz served us and kindly looked after us, giving advice and excellent customer service 🩷
Really helpful salesperson called Kaz…
Really helpful salesperson called Kaz at the Kings Heath Birmingham branch. Made my shopping experience pleasurable and easy.
Thank you, Hudayfah!
Hudayfah measured our children's feet for their new school shoes - he had a lovely manner, and was very patient with them both. And they are both delighted with their new shoes!
Extremely nice staff
Extremely nice staff, very helpful. No stress just a day before school starts. Highly recommended.
Very warm and professional service from…
Very warm and professional service from Suhani. Patient and good knowledge of shoe fitting for our back to school to school fitting trip!!! Thankyou Suhani!
I had to take some shoes back I bought…
I had to take some shoes back I bought online.
I had the most amazing customer service from Hamza.
What a lovely young lad!
Helpful, attentive and is a credit to the store.
School shoe shopping
Brilliant help from Darya in the madness that is school shoe shopping before term. Always quality shoes from Clark’s, we’re regulars at this store.
A very positive experience
Lewis was incredibly patient and empathetic with my 2 year old granddaughter today. He was very skilful at working out the best shoes for fit but he also took on board the importance of making sure that my granddaughter was happy with her choice - even though it meant he had to bring out about 8 pairs of shoes. The shop manager (sorry, I didn’t catch her name) was also very friendly and helpful.
Rahina was brilliant with my 4 year…
Rahina was brilliant with my 4 year old, very helpful
Rosy Kingsheath was very helpful
Rosy was very helpful in serving me, no job too big
Somayeh has been patient with us even…
Somayeh has been patient with us even though we were indecisive and did her best to make sure we got the right shoe size.
Finally found them
Have been hunting for the Batcombe Mix GORE-TEX boots for ages and Kaz was very helpful. She found the last pair of boots in my size and was very helpful with care instructions for them.
Kaz in King's Heath Clarks was very…
Kaz in King's Heath Clarks was very efficient and lovely. Made great conversation whilst also handling us quickly with care. Had a great experience with her!!
Kaz from kings Heath is really nice and…
Kaz from kings Heath is really nice and served us really great.
Excellent service and knowledge
Kaz was so thorough - measuring my son’s feet and offering advice on school shoes we were weighing up. Excellent service!
Great experience in the kings heath…
Great experience in the kings heath store, served by Rosy who was lovely with my daughter. Plenty of staff around to help which was great to see especially with the build up to the start of a new school year.
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