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Clarks - Falmouth Reviews 2

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TrustScore 3.5 out of 5

3.5

Shoe Store
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Location

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22 Market Street, TR11 3AS Falmouth, Cornwall, GB

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01326313289

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Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.

Contact info

  • 22 Market Street, TR11 3AS, Falmouth, Cornwall, United Kingdom

  • 01326313289

3.5

Average

TrustScore 3.5 out of 5

2 reviews

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Rated 5 out of 5 stars

Good experience even though I hate shopping

Was just passing and got dragged in by my Wife which to be fair is how most of my shoe purchases happen as I hate shopping at the best of times and get tetchy very quickly! Staff, especially Parker, were excellent, helpful etc and not fazed by me being a grumpy sod. I got a pair of boots there and then and a second pair on order and saved an extra fiver as they had a QR code competition running in store. I emerged booted and happy although my Wife says I was still tetchy with her!

13 April 2025
Unprompted review
Rated 1 out of 5 stars

Bought a pair of Childs school shoes…

Bought a pair of Childs school shoes for £50 . After 3 months the sole came away at the front . Went into the Falmouth store with my daughter only to be told they would not warranty the shoes because her feet had grown half a size . Basically would have been happy to walk out of there with the same size shoe but they refused . Terrible quality and terrible customer service

23 December 2024
Unprompted review
Clarks - Falmouth logo

Reply from Clarks - Falmouth

Hi Leo,

Thank you for taking the time to leave us a review. I'm truly sorry to read of your disappointment with both your daughter's shoes and the service received in store.

We would love the opportunity to put this right so please contact our Customer Care Team, via one of the channels in the link below, who would be happy to assist further.

https://www.clarks.com/en-gb/contact-us

Thank you again for leaving a review with your feedback and we look forward to hearing from you soon - Grace

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