Can’t fault delivery mind you they came 1pair at a time so had to wait in shoes and sanders fitted perfect
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Found sons shoes online and delivered to store. Dealt with promptly in store. Customer in front if me was offered blue light and another reduction. I asked gentleman serving me if too late to rec... See more
Company replied
Maddy made the experience great! I just wanted to say how brilliant she was at finding suitable school shoes for my daughters. She was really friendly, didn't rush us (even though the store was very b... See more
Ordering process is easy online. We ordered a couple of sizes of a similar shoe to find the right pair. Retuned the others to local shop Epsom, no quibble and good friendly service.
Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
19 Ashley Centre, KT18 5DA, Epsom, Surrey, United Kingdom
- 01372729024
4.1
Great
7 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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Can’t fault delivery larks shoes mind you they came…
Can’t fault delivery mind you they came 1pair at a time so had to wait in shoes and sanders fitted perfect
4 August 2025
Too late for offer and blisters
Found sons shoes online and delivered to store. Dealt with promptly in store.
Customer in front if me was offered blue light and another reduction.
I asked gentleman serving me if too late to reclaim reduction I would have got with my blue light card and he said it was unfortunately.
Also caused my son extremely bad blisters.
4 December 2024
Reply from Clarks - Epsom
Hi Tanya,
Thank you for taking the time to leave us a review and I'm very sorry to read of your disappointment on this occasion.
We are keen to remedy your experience promptly and I have therefore escalated this matter to our Customer Care Department. A member of the team will contact you directly in due course to assist further.
Thank you for bringing this to our attention and allowing us the opportunity to assist you further. Please accept my sincere apologies for any inconvenience caused - Grace
The store manager in epsom is very…
The store manager in epsom is very helpful always , with excellent customer care
Thank you
25 November 2024
Maddy was brilliant
Maddy made the experience great! I just wanted to say how brilliant she was at finding suitable school shoes for my daughters. She was really friendly, didn't rush us (even though the store was very busy), when one daughter didn't really love the only pair that fitted she let us put them on hold and look at other shops on return she suggested she could order an alternative pair that would arrive at our house before the start of term so we had 2 options. Fab service and a lovely women. Thank you
31 August 2024
Unprompted review
Ordering process is easy online, great service
Ordering process is easy online. We ordered a couple of sizes of a similar shoe to find the right pair. Retuned the others to local shop Epsom, no quibble and good friendly service.
20 August 2024
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