Clarks - Crawley Reviews 68

I was in a rush to buy some shoes for work, and Michael was amazing at finding the right heels for me and helping me to make them more comfortable. Thank you for being so helpful and calm when I was stressing!

Thank you "Leila" for your kind help and attention in making my decision on the purchase of a pair of wide-fit shoes. Leila was very patient and polite - she is a credit to Clarks and a perfect example to what "good" customer service should be like.

Jackie helped us today at the Crawley branch in the mall. She was very attentive and helpful, double checking that the shoes fit my children well. Thank you.

Thank you Leila and team so helpful, patient and warm! @ Crawley Clark's

Got to Clarks store in County Mall Crawley 15:30 Sunday looking a Sweet Dream shoes in pink, my wife has a size difference between her feet and Holly was very careful in checking her size and sorting out which to get. So helpful we got a pair of open top shos at the same time. Thanks for being so kind and attentive.

Clarkson crawley was amazing. Babys 1st shoes and Ebony was so caring and attentive. 100% coming back

Fantastic customer service from every member of staff we encountered at Crawley Clarks today. Max was particularly helpful and brilliant with my boys. They went above and beyond to find suitable shoes despite the store being busy and stock levels low. They were knowledgeable, friendly and professional throughout. It was a stark contrast to our experience in the Horsham store last week. Crawley staff should be applauded for delivering such a pleasant experience at their peak time and a special thanks to Max.

We just visited the Crawley store and was assisted by Abdul who did a great job. Super friendly and helpful.

Very helpful shoe fitting for son with ASD

The person serving us was helpful. As they did not have the size we needed, he ordered them on line for us to be delivered to the store. Great service.

Aadam Riadat was patient, kind and compassionate. He was thorough is his approach to my nieces fitting of school shoes.
We are grateful that Clarks retains a high level of shoe fitting service.

Amazing sales team!
Very helpful and patient.
Happy customer!
Thank you Menaal!

We visited the store in Crawley and were served by Holly. She was extremely helpful, polite and very knowledgeable

Very helpful and friendly service by Aleena in county mall Crawley

Aleena was really patient with my little one, who ended up with new shoes she was instantly comfortable and happy in.

Appalling service in Clarks Crawley today by an extremely ‘reluctant’ sales assistant who clearly didn’t want to be there. Staff wandering around in their own clothes with no name tags etc how are you meant to be able to tell who works there?? The sales assistant who served us looked like she was going to say no when we asked if she worked there. Then proceeded to (extremely reluctantly) measure my son’s feet whilst sighing and huffing. Then just as unwillingly moved on to start measuring the child behind us feet. Then disappeared off without another word to either us or the parents behind us with us questioning if she was even coming back. She then reappeared 10 minutes later with several pairs of shoes claiming it’s a long walk to the stock room and proceeded to inform us she was ‘multi-serving’ which basically meant we were to fit our own children’s shoes, crawling around on the floor pressing down on the toes of the shoes etc whilst the sales assistant sat staring at her nails offering no input whatsoever. Once we had decided the shoes had fitted for ourselves (who knows whether they actually do or not) said sales assistant then huffed off to the till with our shoes and proceeded to complete the transaction at the till without uttering a word apart from half heartedly trying to upsell some of Clark cleaning products. Service most definitely without a smile!

Thanks Adam at Crawley. I went to collect an online purchase and when that proved unsuitable Adam helped me find an alternative in store. So helpful and so patient at the end of what must have been a long day! It had been for me! It was a pleasure shopping at Clarks today.

Tasha was absolutely amazing and went the extra mile and found the perfect school shoe for my daughter. Thank you Tasha, she can’t wait for school Monday!

I was assisted by Aleena in the Clarks store Crawley, she was so helpful and knew the shoes , my size and what was comfortable on my feet. She was friendly without being pushy. I was very pleased with my purchase.
I usually find Clarks staff good , Aleena was very good

Took my son to get his feet measured and to be fitted for his first pair of walking shoes. I was served by Holly at the Crawley store who was caring, attentive and patient. Holly took her time to explain what fitting would be best and found us the perfect pair of shoes. Holly was helpful and kind throughout despite my son being irritable. She’s a credit to the Clarks team!