The website was easy to use & when my parcel was delivered to the shop the staff at Carlisle were extremely helpful.
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Always kitted out my kids with Clark’s shoes, good quality, stylish and robust.
Love my boots expensive but comfortable
Very comfortable
Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
4 Peascod Lane, CA3 8NT, Carlisle, Cumbria, United Kingdom
- 01228549938
3.6
Average
6 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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Where have the experienced fitters gone?
Went in to the carlisle store yesterday to buy my 2 sons new school shoes. The first server was more concerned about her shift finishing in 15 minutes than actually getting us the shoes my son wanted. She brought a different pair out (in a size 10,when he measured 10.5) then said she would go and check again for the ones we asked for as she hadn't bothered checking all the shelves. Still said they didn't have his size. Swapped to a different server as her shift had finished. She was more helpful and checked on her tablet which styles they had in stock for both my boys sizes. Shock, they had the ones we wanted, in the size we wanted, the first girl just couldn't be bothered looking. Still not convinced we ended up with the right sizes. We have trusted Clarks since my boys started walking but have no lost all faith in them. Why put young inexperienced staff on school shoe fitting and the more experienced staff are helping adults? The only reason I will go because is because of the quality of the shoes.
30 August 2025
Unprompted review
Reply from Clarks - Carlisle
Hi Claire Harrison,
Thank you for taking the time to leave a review of your recent experience in store and I am truly sorry that the service received did not meet the high standards we strive for.
I will ensure your feedback is shared with the store so that further coaching and support can be provided where necessary to avoid any future disappointment.
We are always looking for ways to improve the service we provide to our customers so thank you again for bringing this to our attention. I do hope that you will allow us the opportunity to show you that your experience is not typical of the service we offer and please accept my apologies again for the disappointment caused - Zubeida
Easy transaction
The website was easy to use & when my parcel was delivered to the shop the staff at Carlisle were extremely helpful.
13 December 2024
Boys Back to School Shoes
Always kitted out my kids with Clark’s shoes, good quality, stylish and robust.
9 September 2024
Indifferent Manageress
I called into the store to purchase a gift card, which I have done on several occasions. New baby, towards first pair of shoes. A new system is now in place, using a laptop now. The shop assistant was unsure of the new system and called a college but was also unsure of the new system. The manageress was consulted, who was having a conversation with what I could tell was a friend, not a customer. The assistants tried their best to navigate the new system but still with out success, once again having to consult with the manageress. At this point the Manageress eventually came to the till area under duress and obviously annoyed that she had been disturbed by her private conversation. She never once acknowledged myself and I found her very rude. The assistants were most helpful of which I could not say the same of the mangeress.
5 July 2024
Unprompted review
Reply from Clarks - Carlisle
Hi Susan,
I am so sorry to hear of your recent experience in our store. If you can kindly provide more details of your visit on the link below we will be happy to investigate this for you:
https://www.clarks.com/en-gb/contact-us
Many thanks- Saira.
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