Clarks - Cardiff Reviews 174

Ash in Cardiff branch of Clarks was incredibly helpful with fantastic customer service. My son finds it very difficult to find shoes which fit his feet and feel comfortable with his orthotic insoles. Ash provided alternative suggestions of similar shoes with removable inserts, and helped us until we found a comfortable pair. Much better than choosing shoes online!

I did it over the Internet and had fantastic black court shoes for £10 and the white trainers were only £20. The only thing I regret is rushing because I paid twice for delivery and they came together and I did e mail Clarks last week about the driver the person didn't even knock the door or ring the bell and I have a camera doorbell. If you can ask your delivery people to ring and waite I'm the 3rd floor up and no offence I live next door to a Alcohol and Drug Clinic it has put me off buying again from yourselves sorry but you would not like it

We were shopping for my son’s boots and had such a positive experience in the Cardiff branch.
Ash was kind, patient and really helpful from start to finish. They took the time to make sure we found the right fit and made the whole process completely stress free. It’s rare to meet someone so genuinely nice and thoughtful – Ash really made our day!

Ash at Queen street Cardiff branch just off st David’s arcade …lovely person and such a great help didn’t make me feel rushed lovely customer service 😃

The young shop assistant Lewis was child friendly. Making my granddaughter feel happy and relaxed when trying on a pair of shoes. Letting her take the lead and feel comfortable.

Despite being unable to book an appointment to have our sons feet measured, we were seen immediately by Louee. He was very attentive, even offering to speak to us in Welsh as he'd overheard us speaking to our son in Welsh. Excellent service.

Fantastic member of staff Louee.
We're seen even though we didn't have an appointment.
Made our son feel comfortable.
Was asked if I wanted to talk in Welsh as he heard me speak in Welsh. First time in any shop, I've ever been asked this, felt very valued as a welsh speaker.

Great service from louee in the cardiff store gave us great advice and helped with everything we needed

Ash was extremely patient with my son when he was deciding which shoes to buy for his brothers wedding. Polite, courteous and helpful at all times, a credit to the company. Thankyou Ash.

Bought my babies first shoes today, ash measured his feet showed me what shoes were suitable for him.Ash was really helpful and lovely we will be back to get his walking shoes in 8 weeks time . Thank you again 😀

Received great service today from Melissa at the Cardiff store. Very helpful and efficient.

Visited Cardiff store to find some boots. Melissa assisted me and she was brilliant! - friendly, chatty and helpful.

I was served by Ash [Cardiff] who is very personable and a credit to Clarks.
Ash gave great advice and clearly knows the business products.
I purchased the Orlene boots and rain protector.
Thank you Ash!

Visited the Cardiff Clarks store and was helped by Melissa. She was super helpful and very patient measuring my wriggly child’s feet. She was also very patient when I kept changing my mind on the style of shoes I wanted. Couldn’t have asked for better service. Thanks! 😊

Ash served my husband and me today at the Cardiff store. Ash helped me with a return and we purchased 3 pairs of shoes. He supported us with our choices and gave good advice. A great shopping experience. Thank you.

(Cardiff store) A pleasure.
A good selection of boots which were fairly priced. Ash was knowledgeable and helpful but most of all so pleasant! Thank you 😊

I had amazing service on Tues at the Clarks store in Cardiff.
I was looked after by Ash who helped me choose a perfect pair of shoes to go with a special dress I had just bought. He turned the 'just buying shoes' into a lovely shopping experience 😊

Ash was super knowledgeable and helpful with my stroppy uncooperative teenagers. Great shopping experience! Would highly recommend.

Louee was really attentive and helped us by our daughters first pair of shoes

We went to the cardiff store to get school shoes and we were served by Louee. He was extremely helpful and polite. I'd highly recommend the store the customer service was top.