I forgot to take the worker's name but we visited the Beverley store on Saturday with my two girls aged 3 and 7. The worker was so friendly and great with my children. She was knowledgeable about eac... See more
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Shoes didn’t fit hubbie but the whole process of ordering and returning was so efficient thank you
Very good service at Beverley in helping to change shoes (size) and arranging delivery to home
The product looks nice and was able to collect it from my local branch. Staff were lovely at the shop and got my order promptly.
Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
47 Tollgavel, HU17 9AA, Beverley, East Yorkshire, United Kingdom
- 01482870736
3.1
Average
9 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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Terrible customer service
Terrible customer service. I’ll be taking my custom into Hull from now on.
4 March 2026
Unprompted review
Reply from Clarks - Beverley
Hi Cara,
Thank you for taking the time to leave your review. We’re very sorry to hear about your recent experience with our customer service — this is certainly not the level of service we aim to provide.
Please use the link below to contact our team with your order no. who would be happy to assist you further.
https://www.clarks.com/en-us/contact-us
Thank you again for your feedback, and we hope to have the chance to improve your experience – Stefanie
Customer service clarks Beverley
Bad customer service I haven’t been in for years but totally different experience no smiles nothing good morning nothing the child whom they were fitting shoes for just a baby really didn’t even speak to him really awful
16 January 2026
Unprompted review
Reply from Clarks - Beverley
Dear Mrs. Walsh,
Thank you for taking the time to share your experience in our Beverley store and I profusely apologise that the service received on this occasion did not meet the high standards we strive for.
I will ensure your feedback is shared with the store so that further coaching and support can be provided where necessary to avoid any future disappointment like you have experienced.
We are always looking for ways to improve the service we provide to our customers so thank you again for bringing this to our attention. I do hope that you will allow us the opportunity to show you that your experience is not typical of the service we offer and please accept my apologies for the disappointment caused – Stefanie
Great service and great staff good…
Great service and great staff good quality and reasonable price
29 November 2025
I ordered my shoes for collection at…
I ordered my shoes for collection at your Beverley store East Yorkshire.
The staff were really friendly and helpful.
However, when the box was opened the lady began scraping a large dollop of glue from the cow hair on the top of one of the shoes! Not a great start on a pair of shoes costing £116 in the sale🥺 I tried them on to make sure that they fitted and was surprised that they were not as comfortable as my wallabee boots that are well finished on the inside and well cushioned for great comfort.
I am very disappointed with the quality and comfort of these shoes for the money.
I will not recommend Clarke's brand anymore. They remain unworn in the box. They were an expensive treat to myself for Christmas and the shine has gone off the experience.
Beverley Heath Merchant
15 November 2025
Reply from Clarks - Beverley
Hi Beverley,
Thank you for taking the time to leave us a review and I am very sorry to read of your experience on this occasion.
I have investigated your order and emailed you today with a resolution. Please allow up to 2 hours for this email to reach your inbox and check your junk or spam folders in case it has redirected there.
Thank you for highlighting your experience and allowing us the opportunity to assist you further. Please accept my apologies for any disappointment caused -
Shoes didn’t fit hubbie but the whole…
Shoes didn’t fit hubbie but the whole process of ordering and returning was so efficient thank you
20 October 2025
Very good service at Beverley
Very good service at Beverley in helping to change shoes (size) and arranging delivery to home
25 October 2024
Lovely shoes:)
The product looks nice and was able to collect it from my local branch.
Staff were lovely at the shop and got my order promptly.
12 August 2024
First click & collect but definitely not the last!
From ordering to collection first rate experience. Friendly and efficient service in store.
19 August 2024
So knowledgeable and kind.
I forgot to take the worker's name but we visited the Beverley store on Saturday with my two girls aged 3 and 7. The worker was so friendly and great with my children. She was knowledgeable about each shoe she had brought out, clearly demonstrating her knowledge of all products and how a shoe or sandals should fit.
She ordered a pair to the store for us and we bought two sandals which fitted brilliantly. All shoes were marked down in sale too. Happy children. Happy mum!
20 July 2024
Unprompted review
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