Clarks - Aylesbury Reviews 109

TrustScore 5 out of 5

4.8

Unit 4 Friars Shopping Centre, HP20 2SP Aylesbury, Buckinghamshire, GB


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Rated 5 out of 5 stars

My teenage kids begrudgingly went to your shop in Aylesbury yesterday. At first my daughter, the younger, said she wasn't "feeling it" but your staff, Joseph, managed to get her to at least get her f... See more

Rated 5 out of 5 stars

The women was very nice there she gave us good information we always come to Clark’s and they were very good to us this time thank you!!!.

Rated 5 out of 5 stars

I took my reluctant Toddler Grandson for his third feet measurement at the Aylesbury store last week. He has cried and been very uncooperative and unhappy all through previous visits. We were served b... See more

Rated 5 out of 5 stars

We had a wonderful experience with Clarks Aylesbury store. We were assisted by a lovely young man called Joseph. Our son is autistic and nonverbal and he could find fitting on new shoes, a bit of a tr... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • Unit 4 Friars Shopping Centre, HP20 2SP, Aylesbury, Buckinghamshire, United Kingdom

  • 01296482951

4.8

Excellent

TrustScore 5 out of 5

109 reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great service, dealing with my fussy kids

My teenage kids begrudgingly went to your shop in Aylesbury yesterday. At first my daughter, the younger, said she wasn't "feeling it" but your staff, Joseph, managed to get her to at least get her feet measured, then having determined she had quite an unusual size, gently persuaded her to try on some shoes stocked of that size. By good fortune she liked the first pair and she walked away with some brand new school shoes in time for her return to school next week. I'd like to thank Joseph for his patience with my kids, he did a great job!

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Arti and Mariah were very patient and…

Arti and Mariah were very patient and made lots of suggestions based on their knowledge of the shoes they had in stock. Their suggestions helped me find a perfect pair of shoes and they were very patient when I tried them on in different sizes and widths. Thanks very much !!

23 November 2025
Unprompted review
Rated 1 out of 5 stars

We spent over £70 on a pair of school…

We spent over £70 on a pair of school shoes for my daughter in Sept 2025.
In 2 months the heals have worn completely.
The manager at Aylesbury Store was so rude to my partner, she came out of the shop in tears.
We had to get them rehealed in Friars Square.
The guy said mentioned he'd had lot's of people with the same issues from Clarks in Aylesbury and the manager being rude to other customers.

8 November 2025
Unprompted review
Clarks - Aylesbury logo

Reply from Clarks - Aylesbury

Hi Simon,

Thank you for taking the time to leave a review of your recent experience in store and I am truly sorry that the service received did not meet the high standards we strive for.

We would love the opportunity to understand more about your visit as we are always looking for ways to improve the service we provide. Please contact our Customer Care Team with the full details of your complaint, via the link below, who would be happy to assist you further.

https://www.clarks.com/contact-us

Thank you for taking the time to leave us a review and we hope to hear from you soon -

Rated 5 out of 5 stars

We had a wonderful experience with…

We had a wonderful experience with Clarks Aylesbury store. We were assisted by a lovely young man called Joseph. Our son is autistic and nonverbal and he could find fitting on new shoes, a bit of a tricky experience. He made sure to find a quiet place to do the fit- ons. Never rushed, gave our son all the time he wanted to settle down, made the experience really fun and happy which really worked.

9 March 2025
Unprompted review
Rated 5 out of 5 stars

I was very impressed by your staff.

I was very impressed with your staff when I took my grandchildren to have their feet measured at your Aylesbury store. Joseph assisted us and he was so very patient, helpful and knowledgeable. He brought out 4 different pairs of shoes which my granddaughter tried on and she is so happy with the ones she chose. Thank you very much.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

I took my reluctant Toddler Grandson…

I took my reluctant Toddler Grandson for his third feet measurement at the Aylesbury store last week. He has cried and been very uncooperative and unhappy all through previous visits. We were served by Naema who patiently built up a rapport with him. He ended up lifting his foot to be measured, high-fiving Naema and then walking around in his new trainers. Thank you for the excellent service.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

I took my mother into Clarks Aylesbury…

I took my mother into Clarks Aylesbury and the staff Dixi and Joseph could not have been more helpful. My mother had previously tried and bought many times online and in stores, but as she had never had her feet measured and she didn't know what she really wanted they came to her aid and she was extremely happy and still is with her choice of footwear.

29 August 2025
Unprompted review
Rated 5 out of 5 stars

I visited Clarke's in Aylesbury…

I visited Clarke's in Aylesbury yesterday, with my two young adult children. A member of staff, Joseph, was so very helpful. My daughter was fairly straightforward to sort out. My son was more complicated. My son told Joseph the style of shoe he wanted. Joseph measured his feet and went to see what they had in stock, in my son's size (5.5/6). The style my son decided that he liked wasn't available in his size. Joseph recommended what size my son should look for, because we had to continue our search elsewhere. He honestly couldn't have been more helpful. Joseph went above and beyond.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Joseph at Aylesbury - Legend

Joseph at the Aylesbury branch was outstanding with our 7 year old son on Saturday who finds shoe fitting overwhelming. He was very patient and made such an effort which made for a really positive experience. Give that man a pay rise!

6 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Experience

Joseph at the Aylesbury store was incredibly nice, helpful (and my daughter, age 7) says kind - helping her to pick the perfect pair of school shoes :)

1 September 2025
Unprompted review

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