Clarity Insolvency Reviews 

1,959
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 141 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff members for being exceptionally kind, patient, and thoroughly explaining all available options without any judgment whatsoever. Consumers highlight the highly efficient communication via messages and phone calls, which makes the entire application process remarkably fast and completely painless. Many people note that dedicated advisors successfully put their anxious minds at ease by listening with genuine care and showing true empathy. Some reviewers were not happy with occasional communication breakdown issues, noting unreturned phone calls or feeling pressured after changing their minds about the service.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, compassionate, and professional when handling inquiries.... See more

Customer service

Reviewers highlight positive aspects of customer service, describing advisors as extremely helpful, patient,... See more

Service

Reviewers mention positive feedback about service, highlighting efficient, thorough, and amazingly helpful... See more

User experience

Users describe positive interactions with user experience, noting that everything is explained clearly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am incredibly thankful to Robert, an exceptionally kind and compassionate gentleman who has been a guiding force in my life. With his support, I have overcome so many challenges, and my stress has s... See more

Rated 5 out of 5 stars

Today I was called first thing after I submitted a request last night to look at my options, I was contacted by Paul who took all his time to thoroughly go through all the options open to me , he ans... See more

Rated 5 out of 5 stars

Great from start to finish most things I got done on what’s app or message and phone call to get finished and lots of options and happy that all out my hands


Company details

  1. Debt Relief Service
  2. Insolvency Service

Written by the company

Clarity Insolvency is a UK debt help company that prides itself on helping people regain control of their finances. We offer free, clear, debt advice to help you find the best solution for your circumstances.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,959)

142 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I enquired with clarity about debt…

I enquired with clarity about debt advice, initially they were lovely and helpful I considered an iva but decided i had changed my mind before the meeting went ahead, i felt like they were still trying to push me to go into one, i phoned on multiple occasions to have the phone put down on me or i was told i would be called back to which i wasn’t. I was also told on several occasions that my iva meeting would be cancelled yet i am still receiving notifications from companies saying they are being told i am entering an iva which is against my wishes and they do not have permission for the whole experience has been a nightmare i wouldn’t recommend them

16 July 2026
Unprompted review
Clarity Insolvency logo

Reply from Clarity Insolvency

Hi Jennifer,

Thank you for taking the time to leave your feedback. We're sorry to hear that you were unhappy with your experience, as this isn't the standard of service we aim to provide.

We understand that a manager has tried to contact you today, as we'd really appreciate the opportunity to discuss your concerns and look into what happened.

We value all feedback and will use your comments to help improve our service.

Thanks,
Clarity

Rated 5 out of 5 stars

Jack was amazing

Jack was amazing. I didn't have full ideas of all my debts, and he walked me through finding them all, discovered money I was entitled to claim, and helped sort out a manageable plan, that has lifted SUCH a weight off of my mind.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Helpful

I delt with a guy called craig extremely helpful easy to talk to. I was nervous about the whole thing but craig was spot on.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Debt anxiety was keeping me awake most…

Debt anxiety was keeping me awake most nights through not knowing how to get through it , but clarity helped set a plan making sure I understood the whole plan and by the end of the call I felt like I had control of my life again and the worries where controlled and manageable

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Clarity Solvency

Simon at Clarity Solvency explained the process to me thoroughly ensuring I understood each step. He was
Understanding and non-judgemental patient supportive and made me feel secure in my decision to seek help at last with my financial troubles. Thank you Clarity. I highly recommend this company to anyone who needs help.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent support from start to finish

Excellent support from start to finish. My advisor Jun went above and beyond in making sure I was ok during process and did not put pressure on me. He explained all my options and was able to explain things that I may not of understood straight away. Honestly left like a weight has been lifted of my shoulders and that’s all to you Jun thank you.

17 July 2026
Unprompted review

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