A gem of a shop which locals and visitors to Stirling should not miss. The wide range of Scottish products have been carefully and lovingly selected for their quality and craftsmanship. The shop own... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very good service - rang me as an item out of stock so replaced it with similar item - gave me gift box for free for inconvenience. Order processed and posted very quickly. Products came very nicely... See more
Company replied
I can highly recommend this company. My order consisted of Orkney Cheddar and Glenshiel chocolates and they were both delicious. I also couldn’t believe how quickly the order arrived, packed in a litt... See more
Company replied
What a pleasure dealing with Clan Artisan. The tea towels I purchased are beautiful and the personal phone call to let me know that one item was unavailable and offer a substitute was very much apprec... See more
Company replied
Company details
Written by the company
A new gifting experience, in our shop in Stirling or online. We take the stress out of shopping for birthdays, Christmas, Mothers Day, Fathers Day, Valentines Day, new home, new baby and any gift required. Come in to the shop and grab a cuppa while you browse and build your gift box or bag. Or shop online at our easy to use website. We source the best of Scottish Artisan products to bring you a gifting experience that you won't forget. By buying from us your are supporting many small local businesses including ours.
Contact info
56 Port Street, Stirling, FK8 2LJ, Stirling, United Kingdom
- 01786 230964
- enquiries@clanartisan.co.uk
- clanartisan.co.uk
4.9
Excellent
184 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jay was delighted with hamper and said…
Jay was delighted with hamper and said the cheese was excellent and he particularly liked the oatcakes. It arrived in time for his birthday. I was impressed when you phoned to remind me I had not included a message. Thank you for your attention to detail. I would definitely recommend your company to friends .
16 December 2024
Reply from Clan Artisan Ltd
Thank you so much Maureen for this amazing review. We are so glad it all arrived in time and Jay loved it .
Thank you again .
Team Clan Artisan
Phoned with an enquiry and spoke with a…
Phoned with an enquiry and spoke with a lady who was very engaging and helpful.
12 December 2024
Reply from Clan Artisan Ltd
Thank you so much for taking the time to leave us this amazing review . It really means the world to us here .
We will always try our best to help! X
Hope we can help you again soon
Jen M
It arrived on time
It arrived on time. It is a gift so I cant say what the recipient thinks because it has not been gifted yet.
11 December 2024
Reply from Clan Artisan Ltd
Thanks for leaving this amazing review. We hope the recipient loves their gift !
Proper love this wee shop
Proper love this wee shop, bought online this time and it's brill too, my friends were sooo happy with their hamper of Scottish goodies. Thanks to the Jen's kx
6 December 2024
Reply from Clan Artisan Ltd
Aww love this ! Thanks so much for this amazing review.
Hope we can help you again soon
TEAM CLAN Artisan
Absolutely fantastic customer service…
Absolutely fantastic customer service and communication from Jen. Lots of wonderful stock. Would highly recommend to anyone.
2 December 2024
Reply from Clan Artisan Ltd
Thank you so much for leaving this amazing review Sarah! We so appreciate it . Have an amazing Christmas and hope we can help you again soon xxx
Jen M
Great communication and fast delivery
This was a gift for a friend who was delighted with the chocolate (and especially the tartan wrappers). Jen emailed me to check on a detail of the order and everything was dispatched very quickly.
29 October 2024
Reply from Clan Artisan Ltd
Thank you so much for this amazing review! Just doing the happy dance now ! Xxx
Impeccable personal service
Fantastic product much appreciated by my Dad.
Personal service, Jen made multiple trips to make sure the delivery went smoothly, and corrected the delivery date to make sure it got there in time for father's day.
Can't fault the service and the ethos of Clan Artisan supporting local products and delivering a great service to local residents.
15 June 2024
Reply from Clan Artisan Ltd
Fiona thank you so much for taking the time to leave this review . It really means the world to us . We really do try our best to ensure our customers always get the best service that we can offer. Both us Jens( and our team) all really care about each and every order that we receive. We are just so glad we got there in the end and your Dad got to get his gift for Father’s Day xx
Thank you again Fiona xxx
Thank you for the thank you card …
I made an online order for a thank you card. Brilliantly produced design. I went into the store to pick up and the card is perfect. Excellent value for money.
8 June 2024
Unprompted review
Absolutely excellent service
Absolutely excellent service. Order arrived next day and the packaging was lovely, down to the tartan ribbon tie around the sturdy gift box. It's great that the box etc. can be reused. I will definitely be using this company again and am looking forwards to planning Xmas hampers for the family.
3 May 2024
Reply from Clan Artisan Ltd
That is amazing to hear ! We will look forward to helping you again with any gifts . Thanks for taking the time to review us . It means the world to us Jens and our team !
Thanks again x
Reply from Clan Artisan Ltd
Thank you so much for this amazing 5⭐️ review . We really appreciate it . Hope we can help you again soon .
Jen M
Fantastic service
Fantastic service!
They really value customer care. Excellent online service and goods.
6 March 2024
Reply from Clan Artisan Ltd
Thank you so much for this amazing review . Our customers mean the world to us and we are so glad you were happy with our service and products . We hope we can help you again soon Carol .
Huge thank you again
Jen M x
Excellent customer service with…
Excellent customer service with oersonal touch . Beautiful product
21 February 2024
Reply from Clan Artisan Ltd
Thank you so much for taking the time to leave this 5⭐️ review . We really appreciate it . Hope we can help you again soon x
Team Clan Artisan.
Ease of website and updates through…
Ease of website and updates through buying process for a truely unique exquisite purchase.
31 January 2024
Reply from Clan Artisan Ltd
Thank you massively Louise for ordering with us and then taking the time to review us . We really appreciate it ! Hope we can help you again soon .
The Jens
Great products for every occasion fast…
Great products for every occasion fast delivery and all you need to make the perfect gift thank you so much Jen M you made my day with personalised message xxx L
18 January 2024
Reply from Clan Artisan Ltd
Aww thank you so much ! Xxxx it means the world to us to receive this amazing 5 star review xxxx we so appreciate it ‘ xx
Reply from Clan Artisan Ltd
Thank you David for your order with us and also leaving us this 5 ⭐️ review ! Hope we can help you again .. and hopefully keep up the good work :) x
Have a great 2024 !
Jen M
Clan Artisan hits the mark every time
Clan Artisan has excellent customer service and quality products! It is so easy to use their online ordering and delivery service. Everyone I have ever gifted one of their specialty boxes to has been over the moon delighted in them! Would definitely never hesitate to recommend them!
22 December 2023
Reply from Clan Artisan Ltd
Thank you so so much for this amazing 5⭐️ review . It means so much to our wee business .. xx
Hope we can help you again soon !
Have an amazing 2024 !
Jen M
Great service
Great service, efficient, personal and friendly. Will certainly be back again for bespoke presents.
15 December 2023
Reply from Clan Artisan Ltd
Thank you so so much for taking the time out to leave this 5⭐️ review for us .
Hope we can help you again in 2024 ! Xx
Thanks again
Jen M
I love this wee shop
I love this wee shop! Bought a hamper for a friend at Christmas. There were so many beautiful products to choose from. Staff were so lovely and helpful giving their time and patience. My hamper looked stunning. Great idea for a present anytime of the year. Xx
22 December 2023
Reply from Clan Artisan Ltd
Thank you so much for this amazing review ! It really means the 🌍 to us .
Hope we can help you again soon .
Jen M
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.