I ordered a 'Boarding Pass Scratch Reveal Card' from Clairelyyours. It arrived today in the most beautiful packaging. It came in a heavy duty envelope, decorated with festive stickers. The scratch car... See more
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Review summary
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The website was very easy to use!! Very friendly and welcoming! I got updates via email of the purchase and delivery etc! I received the most beautiful package with little stickers and it really made... See more
Second time ordering from here! Absolutely love it, first time I needed order asap and after a quick email I had it in 2 days no bother , lovely packaging and little touch’s , highly recommend!
Company replied
Claire has amazing scratch cards, passports etc. An exceptional Lady to deal with and so accommodating. Thank you for making their dreams one step closer!!!
Company details
Written by the company
At ClairelyYours, we know that every detail matters when it comes to creating the perfect gift. That's why we offer a wide range of personalized scratch cards, wax melts, and soy candles, all handmade with care and organic ingredients. Our scented candles are the perfect finishing touch for any room, and our beautiful handmade cards add a personal touch to any occasion.
Contact info
Cork, 0000, Co Cork, Ireland
- info@clairelyyours.ie
- clairelyyours.ie
4.9
Excellent
271 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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I just love getting my orders from…
I just love getting my orders from Clairelyyours. Always lovely packaging. House smelling beautiful
6 June 2025
Top Class Work & A lovely Person to deal with
Claire is superb at her job - the passion and attention to detail is second to none. Give her your business you will be amazed and I guarantee you will come back time and again! (we will)
29 May 2025
I ordered from this company on the 16th…
I ordered from this company on the 16th May for communion stickers for 24th , as off today the 2nd June I haven't received them, so I would not recommend this Web site
16 May 2025
Reply from Clairelyyours
Hi Claire,
I’m really sorry to hear that your experience with your order didn’t meet your expectations.
Just to clarify the timeline for full transparency — your order was placed on Friday, 16th at 10:52am and was dispatched the very same day at 12:44pm, less than two hours later. I do my very best to ensure all orders go out quickly and efficiently, and yours was no exception.
You first contacted me on the 28th of the month — 9 working days later (13 days) — to let me know the item hadn’t arrived. As I explained in my reply, since you had chosen standard shipping (which is untracked), and as stated in my terms and conditions, I unfortunately couldn’t issue a refund. However, I also made it very clear that had I been contacted earlier, I would have been more than happy to send out a replacement in time for your event — just as I have done for other customers in the past when things have gone missing in transit.
In fact, I even offered to send you a replacement anyway, whether for this event or a future party, as a gesture of goodwill — but I didn’t receive any response to that email. Instead, I saw your one-star review, which I’ll be honest, feels quite unfair given the effort I made and the fact that I was never given a chance to resolve the issue for you.
Unfortunately, while I work hard to get every order out promptly, I have no control over postal delays or losses — and they do happen from time to time, especially given the volume of mail handled by the postal system every day. I always do my best to sort things out when customers get in touch, but I can’t help if I’m only told several days after the event has passed.
I genuinely wish we’d been able to sort this out together before it got to this point, and I hope you might reconsider your review, given the context.
Kind regards,
Clairelyyours.ie
It's exactly as requested and quality…
It's exactly as requested and quality of paper etc is brilliant
14 May 2025
I got the personalised stickers for my…
I got the personalised stickers for my daughter's communion to decorate the treat boxes. They were lovely.
5 May 2025
Personalised Scratch Card for Surprise Present…
I got a personalised scratch card for my daughters surprise 18th present and it was just perfect. The presentation is beautiful (I got gold foil with silver scratch panel), it was a really unusual way to give a surprise present. It was delivered well within the lead time and was packaged very well. And it did not cost very much at all. Would highly recommend it to anyone
30 April 2025
Absolutely amazing!!
Absolutely amazing!!! Came in 3 days , I’m obsessed !!! Cute packaging cute everything , I honestly am so happy with my order if I could post a photo I would , free samples too just so happy and my little girl is also
24 April 2025
Excellent product and service
This card was a fantastic and special way to gift a friend a special gift
She was so excited and loved how unique it was
The process was so quick and easy to order and came very quickly in the post
26 March 2025
Would use company again & recommend 100%roduct really good quality.
Product really good quality.
14 April 2025
Excellent quality and quick delivery
8 April 2025
Great service
13 April 2025
Five star just what I ordered and the…
Five star just what I ordered and the quickest delivery the where there the next day awesome 😎💯
10 April 2025
Designed a boarding pass as a surprise…
Designed a boarding pass as a surprise for my daughter’s birthday, she absolutely loved it, she thought it was so cool
The quality was amazing, the price was amazing, and I had the ticket in the post within a couple of days of ordering it
Would absolutely recommend if your planning a surprise trip or gift
20 March 2025
Reliable, Quick and Brilliant
Love using this small business as it is Reliable, quick delivery and trustworthy
20 March 2025
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