Claim Flights - Flight Compensation Service Reviews 498

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and quick responses, making the claim process smooth and efficient. Many people highlight the excellent service, noting that the company effectively secures compensation even in challenging cases where airlines initially deny claims. Consumers appreciate the clear communication and the fact that they only pay a fee upon successful reimbursement. However, some customers also noted issues with transparency regarding the exact amount received from airlines and occasional delays in communication, with a few reviewers expressing dissatisfaction with the handling of their claims and the time it took to receive compensation.

What people talk about most

Claim

Customers generally report positive experiences with the claim process. Many reviewers praise the ease of... See more

Staff

Consumers find staff to be positive, with many praising their helpfulness, quick responses, and professional... See more

Service

Clients share positive opinions on service, with many expressing satisfaction with the efficient,... See more

Response time

People report positive experiences with response times. Many customers praise the quick and efficient... See more

Refund

Customers consistently note positive experiences with refunds. Many reviewers received compensation they were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company is both professional and persistent! They didn't just allow United Airlines to dismiss our claim for pennies - they explained that they are willing to do what is needed to collect what i... See more

Rated 5 out of 5 stars

I was cautious at first and the claim took several months from start to finish but ClaimFlights did a great job. Agnieszka was great to deal with and was very quick to respond to my check in emails I... See more

Rated 5 out of 5 stars

In my case the whole process lasted more than 2 years, because as I've been informed, the airline wasn't agree with the compensation and it was necessary to go on court, the process being transfe... See more

Rated 5 out of 5 stars

Agnieszka is the best ..!!!🤗 Very quick response with bullet point email communication ,I share my flight delay info around 4 month before and rest Agnieszka handle it very professionally and I rece... See more


Company details

  1. Legal Services
  2. Airline
  3. Airport
  4. Flights Search Site
  5. Travel Agency

Written by the company

About ClaimFlights – Your Dedicated Passenger Advocate Airlines have lawyers. Now you do too. ClaimFlights isn't just another automated legal tech app. We are your trusted passenger advocate in the fight for your air passenger rights. We help you enforce your rightful compensation of up to €600 under EU Regulation 261/2004 for flight delays, cancellations, overbookings, or missed connections. We sue where others give up. Airlines often reject legitimate claims, citing "extraordinary circumstances" such as bad weather or technical defects. While other portals often give up or accept cheap vouchers to avoid legal costs, we fight for you. We use our own historical flight databases, advanced weather analysis, and aircraft tracking (ADS-B) to systematically refute airlines' false excuses in court. We are the specialists for difficult cases – even with stubborn low-cost carriers. Keep more of your money: Radical transparency: Many competitors advertise standard fees but hide massive court fees in the fine print, which can cost you up to 50% of your compensation if a case goes to court. ClaimFlights is your price-performance champion. We focus on radical transparency: Fair flat-rate commission (approx. 25%): With us, there are absolutely no hidden court fees, even if we have to sue the airline. Maximum net payout: You keep up to approximately 75% of your money – often €150 to €300 more than with our biggest competitors. 100% no win, no cost: You bear zero financial risk. If we go to court and lose, we cover all legal and court costs. 2 minutes of effort for you. We take care of the rest. Submit your documents once in just 2 minutes. Our cross-border legal team handles all the paperwork – from the initial letter to the airline to the courtroom. You'll never be left in the dark: We guarantee regular status updates on your case. (Forgot your flight number? No problem, our system will find it for you.) Certified security from Germany. Unlike opaque international intermediaries, Claim Flights GmbH is a registered German legal services provider. We guarantee strict GDPR compliance: Your sensitive passport and booking data are safe with us. We are available for our customers regarding flight delay compensation: Central Hotline: +49 (0)228 9293 9029, weekdays from 8 a.m. to 8 p.m.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

498 reviews

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Replied to 50% of negative reviews

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Rated 5 out of 5 stars

Very pleased!

Agnieszka Fanslau was very helpful, attentive, and professional. She eased the unfortunate experience with United airlines at a time when my family and I were emotionally and physically drained. It was nice to have someone battle the airline for us since we were getting nowhere with them. Agnieszka Fanslau, thank you so much for your help. It was not about the money, I was about holding the airline accountable for the unjust treatment of their customers.

30 June 2023
Unprompted review
Rated 5 out of 5 stars

Very professional and efficient in…

Very professional and efficient in dealing with a compensation claim from an air India flight which was delayed for over 8 hours. They took our case on when many other companies had declined due to previous difficulties from making a successful claim from this particular airline.
This company managed successfully to claim and compensate us a substantial amount without any difficulty at all. Once the claim was submitted, we only heard back from them again to let us know our claim was successful and that they needed our bank details to credit our account!
Highly recommend this company to anyone!

21 November 2023
Unprompted review
Rated 5 out of 5 stars

Great service provided

Great service provided
I was unable to contact the relevant department at the airline myself but claim flights did it for me and secured my compensation for me

21 November 2023
Unprompted review
Rated 5 out of 5 stars

We tried to claim directly with the…

We tried to claim directly with the operator but they didn’t admit anything until we contacted Claimflights. Believe it or not the operator didn’t admit anything to them as well until we sent proof. People, save evidence and contact Claimflights, it’s a commission involved but it’s 100% going to solve your problems. Thank you again.

13 November 2023
Unprompted review
Rated 5 out of 5 stars

All was great!

All was great! My issue was processed pretty fast and with a positive result. Communication was great!
Thank you again, Agnieszka Fanslau!

9 November 2023
Unprompted review
Rated 5 out of 5 stars

Highly professional and efficient

Our case was handled by Agnieszka Fanslau, very efficient and professional. Claim submission was very clear and transparent, we were contacted short after, and received our compensation within two months. Thank you, Claim Flights and Agnieszka, for amazing job and support.

22 September 2023
Unprompted review
Rated 5 out of 5 stars

great service worth paying for

My wife and I endured a 7 hour delay at the start of holiday to France. Easyjet to their credit accepted responsibility and did not seek to pass the blame to air traffic control. The pilot advised us to go the EJ webiste and download a form which we could use to claim compensation. However this turned out to be a form for claiming actual expenses relating to the delay and nothing compensating for the delay itself - in line with EU regs. So I contacted Claim Flights and Agnieszka Fanslau took everything under her wing, warning us that it could take 3 months to get the 500 euros we were entitled to. She was true to her word, highly professional and had great communication. The money less commission duly was received in our account. I was happy to pay for this service and avoid fighting with the airline and having to chase up, I would recommend Claim Flights without hesitation.

3 October 2023
Unprompted review
Rated 5 out of 5 stars

Straightforward refund in a reasonable time

Angieszka handled the claim for refund on a delayed flight very professionally, asked for a few details and documents and once I sent those, she submitted the claim and said now we wait for a bit. So after maybe two months, we received the compensation and very quickly it was in my account. Couldn't recommend higher!

15 September 2023
Unprompted review
Rated 5 out of 5 stars

Smooth and open process

The whole process was very smooth. Took a few months (June 20 - August 28) because Iberia is apparently one of the more difficult airlines. However, Agnieszka Fanslau (Claim Flights) updated me at every stage until they finally requested the details to make the deposit into my account (minus the agreed charge for their services). The charge was worth it - I have already recommended Claim Flights to one other person.

28 August 2023
Unprompted review
Rated 5 out of 5 stars

I was sceptical at first, but 100% from me!

I was sceptical at first, but after reading some reviews and reaching out to the company I decided to hand them my case which involved a delayed landing and so a missed connection flight resulting in me and my family having to stay overnight, unexpectedly, in Frankfurt. I have to say they delivered 100% as promised. Agnieszka Fanslau is excellent - she knows her stuff and she nailed it.

5 September 2023
Unprompted review

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