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CLAE Reviews 

738
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 216 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently emphasize the exceptional comfort, refined urban style, and top-notch craftsmanship of the footwear. Many buyers also praise the reliable sizing, beautiful aesthetics, and the prompt, efficient delivery service provided by the brand. Shoppers frequently stress how easy the online purchase journey is from start to finish. However, some reviewers were not happy with customer service, noting that getting a timely response or proper assistance when needed could be very difficult. A few other people also noted unexpected fit discrepancies around the ankle or occasional concerns regarding the durability of the leather over time.

What people talk about most

Product

People report high satisfaction with product, highlighting comfortable wear, excellent design, and quality... See more

Quality

Customers consistently note positive experiences with quality, highlighting stylish designs, premium soft... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that packages arrive quickly and smoothly... See more

Customer service

Consumers find customer service to be mixed, as many reviewers highlight prompt, helpful, and outstanding... See more

Order

Users describe ambiguous interactions with order experiences, as many customers praise the easy ordering... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been purchasing Clae shoes for 10years now. I like the style of their shoes and the fact that there are no logo on it. The quality is overall good but I experienced big discrepancies, some last... See more

Rated 4 out of 5 stars

I like the style and comfort. However i notice the quality of leather is lower now and even a pair I ordered recently was to steep so that the seams broke very quickly. Hopefully this bad experienc... See more

Company replied

Rated 4 out of 5 stars

I love the shoes. However I tried contacting your customer service with questions and never got a response. I like having some hints as to fit when I mail order. I’d like to get more shoes in the f... See more

Company replied

Rated 4 out of 5 stars

Website, purchase and delivery all very good. Style of sneakers I received are narrower than previous pair I purchased. That should be noted somewhere or widths should be consistent.

Company replied


Company details

  1. Shoe Store

Written by the company

CLAE – Timeless Footwear, For All Walks of Life. Founded in Los Angeles in 2001, CLAE is dedicated to crafting premium footwear that seamlessly blends timeless style with modern innovation. With a focus on quality, sustainability, and understated elegance, our sneakers are designed for those who seek versatility and sophistication in their everyday wardrobe. Each pair is thoughtfully made using premium materials, innovative construction, and eco-conscious processes—ensuring durability, comfort, and a reduced environmental footprint. From classic leather silhouettes to forward-thinking sustainable designs, CLAE redefines contemporary footwear with a commitment to minimalism and refined craftsmanship. Made to last. Designed for everyday life.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

738 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(738)

239 reviews in the last 12 months

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Rated 3 out of 5 stars

The shoes are still good and I am happy…

The shoes are still good and I am happy with them but the little colored piece at the back used to be in leather and it’s now in synthetic material which is really not as good! Please come back to leather!!

15 July 2026
Unprompted review
CLAE logo

Reply from CLAE

Thank you for your feedback! We're glad to hear you're still enjoying your shoes.

Regarding the heel tab, not all of our styles use synthetic materials. Many of our models are still crafted with full-grain leather throughout, including the heel tab. The materials vary depending on the specific style and its intended design.

We really appreciate you sharing your preference for leather, and we'll be sure to pass your feedback along to our product team.

Thank you for taking the time to let us know!

CLAE Team

Rated 5 out of 5 stars

The shoes are very comfortable and fit…

The shoes are very comfortable and fit right. I like the nylon heels because that is a weak point in these types of shoes. I typically don’t like wearing shoes without socks but these are comfortable. That makes them 5 stars.

22 June 2026
CLAE logo

Reply from CLAE

Thank you for your thoughtful review!

We're delighted to hear your new pair fits well and feels comfortable, even without socks.

Enjoy wearing your CLAEs!

CLAE Team

Rated 5 out of 5 stars

I received a high-quality product

I received a high-quality product that was very well packaged, just a few days after ordering it. The package tracking was excellent as well. Thank you to your entire team—I would recommend you without hesitation!

19 June 2026
Unprompted review
Rated 1 out of 5 stars

Two model arrive but they fit different and the worse - YOU the customer have to pay to send it back

I’ve ordered two type of design they say it’s the same size but I receive the two model. They are quite different on my feet then I have to send one back but very careful guys because if you send back anything that is not what they say on Internet, that is not your size you have to pay to send it back like it’s your fault. Crazy customer service unacceptable. Nice design, but not nice with customer at all.

10 June 2026
Unprompted review
CLAE logo

Reply from CLAE

Thank you for taking the time to share your feedback.

We're sorry to hear that one of the styles didn't fit as expected. Although our sizing is generally consistent, the fit can vary slightly from one silhouette to another due to their different constructions and lasts.

We couldn't find any previous correspondence from you regarding this matter. Have you had a chance to contact our Customer Care team?

If not, please feel free to reach out to us at support-eu@clae.com. We'd be happy to review your situation and see what solution we can offer.

We look forward to hearing from you and hope we can help resolve this for you.

CLAE Team

Rated 4 out of 5 stars

Clae Bradley Shoes

These are my second pair of Clae Bradley shoes.
I bought again due to the quality of the and style of the shoes.
I am slightly disappointed that the laces supplied with my latest purchase are far to big for the lace holes are are very difficult to tighten the shoe.
My previous pair were supplied with two pairs of laces which are smaller and fit the lace holes much better.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing quality and style

Amazing quality and style - super soft leather and so comfortable

Straightforward order and delivery

First time buying the brand and I’m a 100% convert

7 June 2026
Unprompted review
Rated 2 out of 5 stars

Pathetically poor quality

CLAE shoes have really lost quality. I've been wearing a brand new pair of the Joshuas for 2 weeks and the heel is already coming apart. For $150+ shoes, this is absolutely pathetic.

20 May 2026
Rated 5 out of 5 stars

Great product

Great product. Super comfortable and high quality at a reasonable price point.

27 May 2026
CLAE logo

Reply from CLAE

Hello,

Thank you so much for taking the time to share your feedback!

We’re very happy to hear that you find the product comfortable, high quality, and well priced. It means a lot to us to know you’re enjoying them.

Kind regards,

CLAE Team

Rated 5 out of 5 stars

Most Comfortable Shoes from Day 1

My husband and I purchased our CLAE shoes for our honeymoon in Italy, and they exceeded every expectation. We wore them brand new on the trip and ended up walking well over 60 miles throughout the week. I was a little nervous about breaking in a new pair of shoes while traveling, but they broke in perfectly and were incredibly comfortable from day one. Even after long days of sightseeing on cobblestone streets, my feet never felt tired or sore.

Beyond the comfort, these shoes are absolutely adorable. The style is clean, timeless, and versatile enough to go with everything I packed—from dresses and skirts to linen pants and casual outfits. They quickly became my go-to shoe for the entire trip.

I did end up sizing down slightly from my usual size (~0.5 a size), and the fit was perfect. What really impressed me, though, was the customer service. I was concerned that my order might not arrive before our departure date, so I reached out via email. Not only did the team respond promptly, but someone actually called me to discuss my order and make sure the shoes would arrive in time. That personal touch meant a lot and is something you don't see very often anymore.

Exceptional comfort, beautiful style, and outstanding customer service. I couldn't be happier with my CLAE shoes and would absolutely purchase from them again.

1 June 2026
Unprompted review
CLAE logo

Reply from CLAE

Hi Madison,

Thank you so much for taking the time to share your experience.

We’re truly happy to hear that your CLAE shoes were the perfect companion for your honeymoon. Comfort, versatility, and style from day one are exactly what we aim for, so your feedback means a lot to the team!

Thank you again for your kind words and support. We’re delighted to have you as part of the CLAE community and hope your shoes continue to accompany you on many more journeys.

Warm regards,

CLAE Team

Rated 5 out of 5 stars

Added another 2 pair of CLAE to my…

Added another 2 pair of CLAE to my wardrobe on their semi-annual sale. Both high quality, soft leather that feels great right away, and at a great price!

25 May 2026
CLAE logo

Reply from CLAE

Hi Mark,

Thank you for your kind feedback, we really appreciate it.

We’re glad to hear your new CLAE pairs from the semi-annual sale deliver on both comfort and quality.

Thanks again for your support and for being part of the CLAE community.

Warm regards,

CLAE Team

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