CJ Pony Parts Reviews 

Sorry company. Do not do business with!

Ordered some parts from them and the packaging was very damaged. The outer cardboard box was opened. The spacers box was falling apart and the contents fell out. The tape seals were broken as well. Definitely would not order from them again.

Edit: I reached out to customer service and they were very helpful and sent me a replacement for the parts. I will take this experience as a one-off error from the QA dept and will definitely try them again solely based on my experience with their support team. Barbara is the best rep they have hands down!

I have a weird interaction with CJ Pony. I have been evaluating a customers cars parts required over this last weekend and adding to my shopping cart. When I was satisfied that I did not miss anything I wanted to place order….. but I noticed that the prices of some items were inflated overnight. Some items were a 25% increase overnight. If I was not paying attention I would have gone ahead and been out of picked by 355 dollars! Something really weird about CJ pony shopping basket experience. Have not seen this anywhere before! It made me wonder if it is a sales ploy. Anyway still need parts, so someone please contact me from CJ Pony.

CJ Pony Part Review. I purchased over $400.00 in parts for my 2021 Ford Bronco from CJ Pony Parts (trail armor). After speaking with my body shop guy, I learned that the parts ordered would cause permanent damage to my paint (which was not indicated in the item description). I reach out to CJ Pony Parts to request a full refund (mind you one of the two packages still hadn’t been received by me yet). The response I received from customer service was mind blowing. The refund was authorized but only after multiple email exchanges, sending pictures of the items (remember one package hadn’t been received by me yet) and I then I advised that, “You may send the parts back using the shipment method of your choice, as you are responsible for return shipping costs.” Really?! I am responsible for shipping on an item they sent out that causes permanent damage to vehicles. Not only will I never order from CJ Pony Parts again, but I would discourage anyone from doing so either. Any/all future orders for parts, accessories, etc. for my 2021 Ford Bronco will be placed thru Bartact (who has AMAZING customer service), the dealer or Amazon (who has better customer service than CJ Pony Parts).

Paid an extra $66 for next day delivery, said I would receive my products on 5/11. Looked at the tracking earlier today 5/10 and it said it was still scheduled for delivery on 5/11. Just looked at 10pm to ensure my delivery was still on time…..it now says 5/12. I needed them tomorrow for a reason. Another scam company, stick with American Muscle people…..this place is a joke.

They have the parts you need on their site. But Whether they are actually available or not is a whole nother question.
Getting Customer Service from CJ is the worst.
Their invoicing for business accounts is terrible. They have 3 different invoice #'s for one order.
Don't trust them to ship the right parts for the order, and don't trust them to get you the right part when you bring up the issue.
If you can use a different company you'll want to. This place is only good as a last resort.

I’m going to try and not sound like a crazy person in this but really how I feel is honestly upset! I ordered the roush supercharger stage 2. I realized an hour later that I no longer wanted it. Filled out the cancelation form on there website. No response after 3 days. All while I’m sitting on hold for 3 hours because there customer service # does not work. Requested for a call back. Nothing., next day. Repeated everything. 2 days later still nothing. Am I going to get my 5800$ back so I can buy the correct part?! Idk this is ridiculous, and heartbreaking😥 that is months of hard work I feel down the drain. They didn’t even send me a good order # Everytime I try and track the s*** it says incorrect information. If you can get in contact with me I’ll delete this till then. People need to be aware this is happening to 100% of all customers that need customer service. Pitiful.

CJ Pony is bad when comes to communicating with their customers one radiator bracket was on back order and the other they never send the tracking number for the part. I tried to get in contact with them about getting a credit and they, “Your request has been updated! “. The part was shipped the 12/3/21 and I got the tracking number on 12/22/21 because I email because I had not gotten a Credit $26.94 a week later my neighbor said the part was delivered to him. So today I ask for a credit and stated “Per our return policy, we can only accept return within 60 days of the date of purchase. Since this was shipped on 12/3, it is no longer eligible for return”. I will never order from CJ Pony bad service for $26.94.

Ordered parts from CJ pony parts, found out that I did not need them, so I refused the delivery on Dec. 22. It is now Feb. 25. Still have not been refunded my money, called and talked to representatives and managers 6 times. They still have no clue if the order was restocked, why I was never refunded, and what is going on. Do not buy from them. Their service is awful. I will never purchase from them again.

I would definitely shop here again ,all parts I have received were of great quality 👌. I had one package damaged during shipment but I got ahold of Rebecca and it took some time because I am sure she very busy but she got to it and a new package is on the way . Thank you very much Rebecca, looking forward to doing business here again

I have bad and good, but need to give it a 5 star due to the outcome. I ordered my 66 Deluxe Interior upgrade kit in the end of Nov. Of course not everything was there due to back order, Which I completely understand! In Dec I did receive all my parts and started going through everything to start putting things together. When I got to my Glove box door, I noticed the appliqué was off centered to the left. I know this was NOT a CJ issue, it was bad quality control from Scott Drake. So I sent a return request to CJ. Got a response right away asking for pics and or video and description of the problem. I received an email stating they would evaluate my return. I didn't hear anything for 10 days, I then sent another email asking if they needed anything else, as I was only asking to return for replacement. Still nothing for another week. I then sent another email to my original email and got a response right away from Rebecca regarding my return and replacement along with an apology for the delay. Rebecca was not the original customer service person I was dealing with. Rebecca looked over my request and immediately accepted my request, told me I didn't need to return my defective glove box door and that the new one will be sent to me asap. The customer service I received from Rebecca was amazing! This was the first time I ever had an issue with CJ Pony, During the couple weeks of no responses I thought oh here we go just like all the Mustang FB pages say about them. I've never had issues with CJ always prompt on deliveries, great sales, most of the time have what I want or need, back orders promptly delivered when back in stock, ( I understand it's not CJ's fault if items aren't available), Anyway, I want say Rebecca did good and kept me a happy customer with her customer service and understand apology with their delay in getting back to me. Just felt like CJ does get a bad rap, but I've had nothing but great experiences with them. I will continue being a loyal customer. Thanks Rebecca!!!!

I purchased an item advertised and the price was increased when it went through Paypal. I did not authorize this increase!!! I attempted to call 2x and was on hold for long periods due to " high volume of calls" and have not yet been able to get a response of why. I have purchase from them for 20 years now with no real problems. This is unacceptable and WRONG! You lost a loyal customer and I feel it wont be long before this company is dead due to its tactics. Good luck CJ, hope it was worth it!

This company has stolen my gift card money. I got a birthday present as Ponyparts gift card. I used it and afterwards they informed that two items are not available and they were deleted from my order. I wanted my money back but Ponyparts did not return it, even I have sent their customer service several claims. In my world this is called stealing and I cannot understand how they can do this!
... finally my issue was solved by Barbara with new temporary gift card. Thanks for helping me out Barbara.

I thought I was buying something on sale, entered the discount code and it was applied. I was charged for discounted amount, but then this company backbilled me for the amount of the discount. I called their customer service and was told it would be sent to accounting.

UPDATE—CJ reached out to me and addressed my problem…all my previous dealings with CJ were good…willing to give them another chance in these difficult times.

I do not recommend CJ pony to nobody they will charge you to return the charge is ridiculous amount to send anything back after they have sent you the wrong parts shipping is not free nor is the return they are trash. Also it will take weeks to receive all parts to 1 order.

Exellent costumer service.
I received a replacement part from Rebecca.
Returning costumer.

Thank you!

Great costumer service
Rebecca Help me get a replacement part
Thank you

This truly is the last place to buy parts. We'll start from the beginning I ordered a lift kit for a 2016 f150 and a set of spark plugs. And the long of the short is they sent me an open box kit. The box with the struts it had a big hole in the side of the box and it previously had been taped together what looks like multiple times. Struts inside had previously once attempted to install by the greasy fingerprints on the shredded installation manual. The struts already had rust on them one was even bent with some high impact marks from when it hit hard. I contacted CJ's immediately I called press the button for English and press the other button for a call back I then followed up with an email to them stating what I had received. I got a call back on Monday when I had called the previous Friday. Today I got a phone call from CJ's and got a run around on how the manufacturer takes up to 5 days to respond. After a week and then you get told five days you'll get a response on what they're going to do? So I called the manufacturer directly and they were so helpful and they explained to me that they were not responsible for a replacement when it's open box it's considered used. This company will straight up lie to you and mislead you on the Black Friday promo code.

My experience to sort out a problem I had with a delivery to the UK was handled with absolute professionalism. While it did take some time to resolve, I was kept informed of progress. Rather then rush into quick fix, it appears that CJ, and in particular Rebecca, made sure that I got the parts I needed to ensure my Mustang build continues to go relatively smoothly without any additional cost passed on to myself. I couldn't ask for more.

Poor quality seat covers poor fit way too long where hog rings go they were too long and could not tighten up the seat covers! Couldn't use a patch kit the holes were not where they were supposed to be will never use them again! This company needs to shed at stores and it's customer service if there is any! Looks good from afar but that is no use to us. You do not get what you pay for!