I WANT TO WARN ALL OF YOU AGAIN even they know that they made the mistake, they can check it on the bank copies I sent, they don't want to return my money! They charged me twice for one and the... See more
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See what reviewers are saying
I purchased a set of coil over shocks from CJ pony. I opened the box and the tea bar for the top of the shock is missing along with the C clips. I called their customer service it goes. I have to go t... See more
If i could I would not put any stars at all. I ordered from them and it did not come in I called and they said they showed where the order was lost in transit and they would take care of it. Weeks g... See more
Against warnings on several mustang forums, I've used CJ Pony parts for the past few purchases. Everything has gone smoothly until a recent purchase. I purchased a ACP radiator that included the radia... See more
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Company details
Written by the company
If you're looking to upgrade your Ford Mustang, Focus RS or ST, Fiesta ST, F-150 Raptor, F-150 EcoBoost or classic Ford Bronco, you've come to the right page. CJ Pony Parts offers tens of thousands of parts for these models, including OEM and aftermark...
Contact info
Allentown Boulevard 7461, 17112, Harrisburg, United States
- 1-800-888-6473
- bchastain@cjponyparts.com
- cjponyparts.com
1.4
Bad
255 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 48 hours
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Refusing the acknowledge a return
My son ordered a radiator that fitment showed was a fit, turned out to not (even close) be a match. No problem, but CJPonyparts has gone all but radio silent on getting the return, obviously trying to run out the clock on the return.
don't buy from them. They're not honest.
Edit: they finally made good on the refund...still cost $80 to ship the part back, which they didn't cover...
Original review still stands.
15 August 2023
Unprompted review
Reply from CJ Pony Parts
Thank you, Jesse, for taking the time to share your experience. We are very sorry that our product was not a fit and the associated process of returning it has caused inconvenience and frustration for you and your son.
Providing excellent service is important to us please email me at bchastain@cjponyparts.com if you could include your invoice number. I will investigate this issue. This will help with resolving the matter quickly. We can sincerely assure you that the customer's satisfaction is paramount to us and that we don't want any customer feeling misled or ill-served. Again, thank you for bringing this matter to our attention so that we can take prompt action.
Barbara C (Customer Service Representative)
horrible service
horrible service. Ordered parts in June and I still don't have them. Called twice, was told mistakes and product lost. Supposed to be sent overnight and still did not make it. No apology no compensation. All I can do is hope my stuff eventually shows up.
BUY ELSEWHERE THEY ARE OVERPRICED AND NOT RELIABLE.
Most items i see on their site can be found way cheaper other places.
15 August 2023
Unprompted review
Reply from CJ Pony Parts
Thank you for taking the time to review your experience, Robert. We apologize that our service was not up to the highest standards you expect. Our customers are always our priority and we do not take incidents such as this lightly. We sincerely apologize for any inconvenience caused. I located your order and will be emailing you personally.
Barbara C (Customer Service Representative)
I normally never write reviews but CJ Pony Parts is an excellent company.
I usually never write reviews and note that everyone is quick to write reviews for bad experiences but skip over good ones.
I have been buying parts and have amassed invoices worth 5 figures with CJ Pony Parts. Apart from the odd problem that has been rectified quickly by contacting customer support, I have been very pleased with the service.
You have to understand how good it is to be able to buy everything from a crate engine to the smallest bolt, all on the same website.
I would also like to give a special thanks to Chris Bianchi who is apart of the team at CJ's. He has helped me a lot recently in arranging a few orders that I was able to pick up myself on a trip to Vegas.
Overall, I would advise anyone to buy and deal with CJ Pony Parts with full confidence.
10 August 2023
Unprompted review
Reply from CJ Pony Parts
Hi Karanvir!
Thank you for taking the time to leave such a detailed and positive review, we truly appreciate it. It's rewarding to hear about our customer service team going above and beyond to make sure your experiences have been great. We are proud of all that CJ Pony Parts can offer its customers - from crate engines to the smallest bolts in the world!
We are especially thrilled to hear that Chris Bianchi provided you with an outstanding level of customer service during your orders. We will be sure to pass along your thoughts regarding his performance and thank him for his efforts on your behalf.
Again, thank you for speaking so highly of us Karanvir. We look forward to helping you with future projects or orders!
Barbara C (Customer Service Representative)
Poor parts and worse service
I ordered a set of replacement door locks for a fox body mustang from CJ Pony parts. The only good thing I can say is they arrived on time. They were advertised as direct fit replacements, they weren't. They also, don't work well and require a lot of wiggling just to get the key in. I contacted the company and received no response, even sent them a video of the issue, no response.
20 July 2023
Unprompted review
Reply from CJ Pony Parts
Hello Thomas,
We are sorry that you were not satisfied with the replacement door locks you ordered. We take customer feedback very seriously and understand the importance of providing a satisfactory product. I would to help resolve the issue, please email me at bchastain@cjponyparts.com. If you could include your invoice number.
Barbara C (Customer Service Representative)
Ordered parts that were in stock one…
Ordered parts that were in stock one was not then sent wrong one and were rude about it instead of doing what’s right, they tried to get me to order over $100 more in parts when it would have only been $7 more to get parts I needed. cost me $21 to return. Will never do business with them again. Pathetic!
24 July 2023
Unprompted review
Reply from CJ Pony Parts
Hello Tink,
Thanks for taking the time to review us. We truly apologize that you did not have a positive experience in ordering parts from us. We understand that it was frustrating for you when one of the items that was listed as in stock ended up being unavailable at the time of purchase, Please know that our staff here is always dedicated to providing excellent customer service and we regret if there were any miscommunications or misunderstandings in this instance. Please contact me at bchastain@cjponyparts.com. If you could include your invoice number. I would like to help resolve the issue.
Barbara C (Customer Service Representative)
Horrible Customer Service!!!
Horrible Customer Service!!! STAY AWAY!!!!
I Ordered a hood on a Friday night. I tried to cancel it the very next day through various emails and no response. No way to cancel it online either and As soon as I sent them the emails to cancel it. they went ahead and processed the order. Gave me a bad tracking number and I can not track it. After finally getting a response. They told me the hood had already been shipped and that I needed to refuse it upon delivery. But how can I refuse it If i can’t track it, to see when it will arrive. And Also I do not understand why? Did they waited till Monday, 2 days later!!!! to give me a response. even though i begged them to cancel it the very next day. I’m Very disappointed with this place. I have bought here a few times before but I will never spend a single dime buying from them again!!!!
11 July 2023
Unprompted review
Reply from CJ Pony Parts
Hello Julian,
Thank you for taking the time to let us know about your experience. It's clear that we haven't met your expectations in providing the level of service that you deserve.
We take customer satisfaction very seriously. We want to ensure everyone has excellent buying experiences with us, and review our processes regularly to improve service levels.
I'm really sorry for any communication delays and frustration this has caused you.
Barbara C (Customer Service Representative)
Multiple problems with CJPONY
This is not my first problem with CJPONY. I ordered a console addition for a 65 mustang with a factory metal console. I was sent the wrong part. I notified the company to which they expected me to ship this back to Nevada (although shipped from PA) which costs half as much as the part. I received multiple vague and circuitous emails which failed to contain any resolution information. This is my last purchase with this company. The prices may seem better on the surface but in the end it is more costly.
15 July 2023
Unprompted review
Reply from CJ Pony Parts
Thank you for taking the time to share your experience with us, Sarah. We strive to meet the highest standards of customer service, but it appears that we failed in doing so this time. We apologize for not meeting your expectations and sincerely regret any inconvenience caused.
I would like a chance to make things right by looking into this situation further and finding a resolution that is suitable for both parties involved. Please email me at bchastain@cjponyparts.com. if you could please include your invoice number. Again, I apologize.
Barbara C (Customer Service Representative)
I ordered my parwas the wrong partt and when it came it…
I ordered my part and when it came it was the wrong part called stayed on the phone for 40 minn then they hung up on me only to call back and they did it again very poor customer service
7 July 2023
Unprompted review
Reply from CJ Pony Parts
Hello Brian,
I am truly sorry for the negative experience you've had with your order and service. It's important to us that our customers have a positive and hassle-free experience, and I'm disappointed that we've fallen short in delivering that to you. I want to assure you that I've located your information and am actively working to resolve the issue at hand. While we are encountering technical issues with our phones, I will reach out to you via email to help resolve the situation as quickly as possible. Please know that we value your business and appreciate your patience during this time. Again, I apologize for any inconvenience this may have caused and want to do everything in my power to make things right for you.
Barbara C (Customer Service Representative)
Placed my first order with CJ Pony…
Placed my first order with CJ Pony Parts. Ordered some floormats and a keychain, there has been no update after a week on the mats. Waited for 28 minutes to talk to someone only to be told that they can't talk with the manufacturer and would send them an email and follow back up with me. I find it hard to believe they don't have a representative they can contact for one of their vendors. I would guess they just didn't want to make the effort. The lack of concern or care for the bad service is what concerns me the most and the reason I will not do business with them again. I would take a look at all the reviews on here, there are far too many to believe bad experiences are the exception. Unfortunately for this company, it looks like it's normal.
6 July 2023
Unprompted review
Reply from CJ Pony Parts
Hello Jeff,
We apologize about the delay in receiving your order and for any dissatisfaction with the level of service you received when trying to inquire about its status. This is not what we strive for here at CJ Pony Parts, and we take these matters as our responsibility to ensure a quick resolution. We want our customers to have an outstanding experience with us, please email me at bchastain@cjponyparts.com, if you could include the invoice number so that I can look into the issue.
Barbara C (Customer Service Representative)
Reply from CJ Pony Parts
Dear Sir,
As a customer service representative, I take pride in ensuring our customers have the best experience possible. I am so sorry to hear that your experience with us fell short of your expectations. Please email me at bchastain@cjponyparts.com. I would like to help resolve this matter and earning back your trust. Thank you for your patience and understanding.
Barbara C (Customer Service Representative)
Canceled order amount WAS REFUNDED.
Thank you CJpony, amount for cancelled items was refunded. I believe in constructive reviews, hence, I'm editing my review and I hope you will receive more positive reviews from your customers.
8 June 2023
Unprompted review
Reply from CJ Pony Parts
Dear Ziad,
Thank you for bringing your experience to our attention. We take these matters very seriously, and we are sorry to hear that you were not happy with your order and the service. We would like an opportunity to make it right. Could you please provide us with more information about your order, please email me at bchastain@cjponyparts.com , Once I have the information it will help us resolve the issue in a satisfactory way.
Barbara C (Customer Service Representative)
Their customer service is awful
Their customer service is awful. You and NEVER reach them by phone. They're extremely difficult to do business with.
12 June 2023
Unprompted review
Reply from CJ Pony Parts
Thank you for taking the time to review us, Hugh. I'm sorry to hear that your experience with us wasn't positive. We strive to make our customer service as accessible and helpful as possible, so I understand why you would be disappointed if this has not been your experience. Please email me at bchastain@cjponyparts.com. If you could include your invoice number I would like to help resolve the issue.
Barbara C (Customer Service Representative)
Refund process is the worst
I ordered a filter recently from this company. They sent a filter that was too big and I could not use. They made me jump through hoops by taking photos of the filter and sending them by email. Still no refund and no follow up from CJ Pony parts a call a week later, more pictures were needed, they wanted me to destroy the filter they sent me, take pictures and email them. I did that, a week later no call back not follow up no refund. I got sick of the run around and decide to call my bank. Awful company to do business with.
17 May 2023
Unprompted review
Reply from CJ Pony Parts
Dear AI,
We apologize for the disappointing experience you had when ordering from CJ Pony Parts. We take customer feedback very seriously and strive to exceed expectations with our service, so we were disappointed to hear that yours wasn't up to standard. Please email me at bchastain@cjponyparts.com. Please include your invoice number. I would like to help get this resolved. Again, I apologize.
Barbara C. (Customer Service Representative)
I ordered some Wheels from CJ pony they…
I ordered some Wheels from CJ pony they sent me a notice they were out of stock so I called they assured me they would be sent out that week because I needed to order tires so they would be here then two days later they call me and tell me they cannot get the wheels and the only replacement they have is showing 3 weeks out but I was warned they may never show up the fact that they did not have the wheels was not a problem the fact they lied to me and caused me to order tires that I can't use is a problem I doubt I'll ever order anything from them again if you can't believe what they're telling you that's bad business
19 May 2023
Unprompted review
Reply from CJ Pony Parts
Hello William
Thank you for your feedback, we understand how disappointing it is when things don’t pan out the way we had planned. We would like to apologize for not being able to fulfill the wheel order and for any inconvenience that this may have caused. We understand how frustrating it can feel if our supply channels change unexpectedly and will try to do better with communication in the future. We would very much appreciate if you gave us another chance so we could provide you with better customer service next time around. Please email me at bchastain@cjponyparts.com. If I can assist you with anything.
Barbara C. (Customer Care Representative)
Problem solvers
Had a problem with my order, a technician named Elliot helped me right away and fixed that problem and even gave me a call back just to make sure everything was good. I appreciate the help Elliot and will continue buying from you guys
15 May 2023
Unprompted review
Reply from CJ Pony Parts
Hi Joshua,
Thank you so much for your kind review! We really appreciate it.
We’re delighted to hear that Elliot was able to provide a great service experience and help you resolve the issue promptly. All of us here at CJ Pony Parts strive to make sure that our customers can count on quality assistance when needed.
It is wonderful knowing that we have been able to meet that expectation and exceed your satisfaction! We look forward to continuing working with you and wish you well in all your future endeavors.
Barbara C (customer service representative)
I had an absolutely terrible experience…
I had an absolutely terrible experience with this company. I have spent over $5,000 with them doing a build on a 1967 mustang but they have repeatedly failed to deliver on their promises. My recent orders have been a nightmare, with missing parts, incorrect items, and long delays. It’s been over 5 months waiting on things to be corrected.
What's worse, the company has shown no concern for my issues or attempts to rectify them. Despite my multiple attempts to reach out to them, I have received no response or satisfactory resolution. It's incredibly frustrating to deal with such an unprofessional and unresponsive company.
I am based in Pennsylvania, just like this company, and it's shameful that they have treated me so poorly. I strongly advise anyone considering doing business with them to think twice, as they have proven themselves to be unreliable and untrustworthy. If you value your time and money, stay far away from this company. I will be taking legal action at this point and will contact every state agency to let them know how this company is treating its customers.
Again If you value your time and money stay away from these people
1 February 2023
Unprompted review
Reply from CJ Pony Parts
Dear Mr. Roedan,
I am truly sorry to hear about the negative experience you had with CJ Pony. As a customer, you deserve nothing but the best and I can imagine how frustrating it must have been for you to encounter delays in resolving your issues. However, I want you to know that your satisfaction is important to us and we would like to fix the situation. Please do not hesitate to contact me at bchastain@cjponyparts.com with your order numbers and a brief description of the problem. I will do everything in my power to rectify the situation and ensure your satisfaction. Thank you for bringing this to our attention and giving us the opportunity to address it.
I have ordere quite a bit from cj pony…
I have ordere quite a bit from cj pony parts; but not anymore. They enjoy shipping things buy a joke called " mail innovations ". They shipped my package on 4/5... "supposedly" left from Smyrna tn on 4/7 at 11 am. ( 3.5 hours from my house). It's now 4/11. Ups says the post office has it; USPS says they don't have it that ups hasn't dropped it off to them. Both advised me to call cj pony parts which I did twice. One person told me to wait another 24 hrs while another told me to wait another 3 to 5 days? No answers of why it would 6 to 8 days to make a 3.5 hour trip. Ups advised me to call " mail innovations"... what a joke. All I get is a recording stating "customer service is not available". I will tell everyone of my mustang friends and anyone else considering buying from cj pony parts about their POOR SHIPPING practices through "mail innovations" and lack of support from customer service. I understand losing me as a customer is not going to affect this company; I only hope that others that read this know what to expect from them. Update.. recvd my order. Looks like it was the wonderful USPS or "mail innovations " that doesn't update tracking. Ms. Chastain at cj's contacted me and was eager to help. Wish all their customer service did the same. Still don't agree shipping by "mail innovations ". Package was shipped from cj's quickly but took some days to be delivered and forget ups or USPS helping find it. Once it is in "mail innovations " hands no one can get through to them ever; just a lame recording. In summary it was shipped from cj's quickly; but wish they used someone else for their free shipping option.
4 April 2023
Unprompted review
Reply from CJ Pony Parts
Thank you for being a loyal customer of CJ Pony Parts. We apologize for the slow delivery of your package We understand how important it is to get your parts when you need them and we're sorry for any inconvenience this has caused. Please email me at bchastain@cjponyparts.com if you could include your invoice number. I will be happy to assist you. Again, I am truly sorry.
Barbara C (Customer Service Representative)
The 25 millimeter spacers came quick…
The 25 millimeter spacers came quick and fit perfect.
7 April 2023
Unprompted review
Reply from CJ Pony Parts
Hello Robert,
We are happy to hear the spacers fit perfectly. We are Happy to be part of your build.
Barbara (Customer Service Representative)
prices were fair
prices were fair, lots of stock but really lacking in customer service. always quick to take your money, but not that great in letting you know anything after that. maybe because i am in canada....won't buy from them again, been a month and still waiting....still in process....
24 February 2023
Unprompted review
Reply from CJ Pony Parts
Dear James,
Thank you for taking the time to leave us your feedback. We apologize that our customer service has been below par but we strive to make sure all our customers receive the same excellent customer service. I did locate you order. I will be contacting you via email regarding this issue. Again, I am truly sorry.
Barbara (customer service representative)
A Positive Review
I read all the bad reviews and then figured that they were likely a small percentage of the total and that folks with good experiences might not write a review. I crossed my fingers and ordered a set of mats for my '66 Mustang. The price seemed fair. The tracking info indicated that they shipped right away. They arrived in a few days just as ordered. I am very happy with the entire experience and ordered something else today.
8 March 2023
Unprompted review
Reply from CJ Pony Parts
Hello Ed,
Thank you for your review! We're pleased to hear that we were able to meet your expectations and deliver on our promise. We're glad that despite the negative reviews you had read, you still chose to place an order with us and we look forward to servicing you again in the future. We appreciate your confidence in us and hope that we can continue helping you maintain your '66 Mustang!
Barbara Chastain (customer service representative)
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