Citywide Home Mortgage Reviews 

3,583
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Brad did a wonderful job during the entire loan process. He was great with staying in contact with me and answered questions in a timely manner. He was kind and professional.

Rated 5 out of 5 stars

Dave and I are very appreciative of the hard work, Brad Wurtz and his office put into making this happen for us. I know our case was a little unique and not easy on their end. However it was evident... See more

Rated 5 out of 5 stars

Brad, we cannot thank you enough for making this process as smooth as possible. You answered every question we had, were available and responsive during evening hours, and just made us feel like a... See more

Rated 5 out of 5 stars

I worked with Brad Wurtz and he was amazing! He got everything done super quick, was extremely helpful! Had the best attitude when communicating through email or phone call. Brad overall is an amazin... See more

Company details

  1. Mortgage Lender

Written by the company

At Citywide Home Mortgage, we’ve been paving the way in the mortgage industry since our founding in 1998. With over two decades of experience, we’ve honed our craft and perfected our approach to delivering exceptional service and innovative solutions to our clients. From our humble beginnings to our current status as a leading mortgage lender, our journey has been guided by a steadfast commitment to integrity, professionalism, and client satisfaction.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(3,583)

16 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Although it took a while to get…

Although it took a while to get everything going, but everyone worked together and got thru the whole process.

Everyone was patient and worked together to accomplish the end goal.

23 June 2020
Unprompted review
Rated 5 out of 5 stars

I recently refinanced my home with…

I recently refinanced my home with Citywide. Matt Hughes was my loan officer and was AMAZING!
Matt stayed on top of my application process and made it so simple! He provided the BEST CUSTOMER SERVICE! I was very impressed by him!
I continue to refer people to Matt and Citywide!!!
Thank you!!

21 June 2020
Unprompted review
Rated 5 out of 5 stars

Citywide Home Loans and Julie B. are fantastic!

This is the 3rd time we gone through a mortgage or refinance option with Citywide Home Loans. Julie B. has been incredible to work with all three times. She walks you through the process, is responsive and overall just fun to work with. Hopefully, this was the last time we need to do this, but she will always be the first call if we need her services again.

17 June 2020
Unprompted review
Rated 5 out of 5 stars

Top Tier Service

Amy and her team were courteous, professional, and thorough. They guided us through the whole process which was absolutely painless. I would highly recommend Amy without reservation.

Nicholas Messina MD

16 June 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, always available and eager to help with questions. Gavin and Jordan were amazing! They were on top of everything throughout our loan process. I have already recommended family and friends for their home buying.

16 June 2020
Unprompted review
Rated 5 out of 5 stars

Great experience start to finish

Smooth, transparent process from start to finish. All questions answered along the way. Responsive team from application to underwriting and closing. Great experience with Team RaeJeanne!

13 June 2020
Unprompted review
Rated 5 out of 5 stars

Best loan process - Jordan Hodges rocks!

My loan officer Jordan Hodges is the best I have ever worked with. This is the second loan I’ve done with him and his knowledge and expertise are second to none. Thank you Jordan! We’ll definitely go with you again! I highly recommend him!

12 June 2020
Unprompted review
Rated 5 out of 5 stars

John Rynhart is the best

John, your were a pleasure you work with and so professional yet friendly. You always responded promptly to any questions we had or if we didn’t get things right. heather and I can’t believe how easy and quick the refi went. And like you said it was the perfect time to refinance. Thanks for your help!

11 June 2020
Unprompted review
Rated 5 out of 5 stars

Efficient and always has your best interests at heart

I worked with Julie, who had done both my initial mortgage and my refi. She and her team are fast, efficient and kind, quickly answering all my questions, and working in my best interest. Truly felt like a partner, and not just a customer. Citywide is first on my list!

10 June 2020
Unprompted review
Rated 5 out of 5 stars

Love love love Matt!!

Love love love Matt!!! Very knowledgeable and caring. Will spend time with you to make sure you are comfortable with the process. Also my fav! They will not pressure you to rush into something just to close the deal. This was my first home purchase AND during COVID. Matt helped my hand through the whole process.

9 June 2020
Rated 5 out of 5 stars

Refinance

Gavin made our refinance experience painless. He Walked us through each step in the process and was always available and happy to answer all of our questions and concerns. We couldn’t be happier with our experience.

9 June 2020
Unprompted review
Rated 5 out of 5 stars

I loved the process of buying my home

I loved the process of buying my home. John is amazing. Truly. He took all the complicated things upon himself. It was so wonderful. I really didn’t have to do anything. He and my realtor handled everything. I just signed. I would definitely use him and refer anyone I know to him. Thank you again!

30 May 2020

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look