Citywide Home Mortgage Reviews 

3,583
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Brad did a wonderful job during the entire loan process. He was great with staying in contact with me and answered questions in a timely manner. He was kind and professional.

Rated 5 out of 5 stars

Dave and I are very appreciative of the hard work, Brad Wurtz and his office put into making this happen for us. I know our case was a little unique and not easy on their end. However it was evident... See more

Rated 5 out of 5 stars

Brad, we cannot thank you enough for making this process as smooth as possible. You answered every question we had, were available and responsive during evening hours, and just made us feel like a... See more

Rated 5 out of 5 stars

I worked with Brad Wurtz and he was amazing! He got everything done super quick, was extremely helpful! Had the best attitude when communicating through email or phone call. Brad overall is an amazin... See more

Company details

  1. Mortgage Lender

Written by the company

At Citywide Home Mortgage, we’ve been paving the way in the mortgage industry since our founding in 1998. With over two decades of experience, we’ve honed our craft and perfected our approach to delivering exceptional service and innovative solutions to our clients. From our humble beginnings to our current status as a leading mortgage lender, our journey has been guided by a steadfast commitment to integrity, professionalism, and client satisfaction.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.7

All reviews

(3,583)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic customer service!

Camille is great! Best experience I have ever had with a home loan, she's there every step of the way, customer service like this is almost unheard of these days! This is the only mortgage company worth going to!

18 September 2021
Unprompted review
Rated 5 out of 5 stars

Outstanding Job!

Brock Aiken and his team did an outstanding job with our refinance. Brock was not only very personable, but very communicative and quick at getting all our questions answered. We felt informed and extremely confident that we were getting the best rate possible. Everything just seemed so easy! We highly recommend Brock and his team!

9 September 2021
Unprompted review
Rated 5 out of 5 stars

Citywide home loans

Citywide helped me with my original home loan and was awesome, and now helped refinance. They gave me the best rate I could find. There team is very hard working and very proficient as well as friendly. I recommend Citywide for all home loan needs.

28 August 2021
Unprompted review
Rated 5 out of 5 stars

Dream Team

Susan Atkinson was such an efficient professional - she went above and beyond!! We couldn’t have asked for a better person to help us buy our home! Not only did she work with our timelines but was very accessible for phone calls and emails.

22 August 2021
Unprompted review
Rated 5 out of 5 stars

Things went so smooth

I've done a few Refi's over the years and this one went nice and smooth. Thanks to Jeremy and Lesa for making things easy to submit and getting it done in a timely manor.

17 August 2021
Unprompted review
Rated 5 out of 5 stars

Amy and her team have helped us since…

Amy and her team have helped us since day 1 of the process of our home. First was when we called to get the ball rolling on purchasing our dream home and now for the refinancing. Great team to work with.

16 July 2021
Unprompted review
Rated 5 out of 5 stars

Customers for life!

This is the 3rd time we've used the Citywide Home Loans - and Ben Lemon's Team, specifically. We continue to be loyal customers, because we know we will get fast, accurate, friendly service every time.

12 July 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

Fantastic service! Very patient with covering all loan options as well as providing visual comparison to help us make an educated decision that was right for us. Stayed with us throughout the process and to the end. THANK YOU!

6 July 2021
Unprompted review
Rated 3 out of 5 stars

First time we experienced dealing with…

First time we experienced dealing with citywide home loan, from the beginning of the process to the end has not been smooth, it’s lack of communication and stressful. I don’t recommend this citywide home loans. We did refinance for 15 years to JP Morgan is the BEST.

4 July 2021
Unprompted review
Rated 5 out of 5 stars

Johnathon baker

Johnathon baker, Natalie at citywide and melissa the mobile notary ... were all knowledgeable, professional. The service was outstanding..the whole process took much less time and effort than I anticipated!! Everyone exceeded my expectations!!

8 June 2021
Unprompted review
Rated 5 out of 5 stars

Kristi Henson is the best

Kristi Henson is the best . She is always very helpful. I never have to worry about anything she takes such good care of us. I have told everyone about her. Kristi has helped myself and my daughter's with our home loans. I highly recommend Kristi.

29 May 2021
Unprompted review
Rated 5 out of 5 stars

Over the past several years we have…

Over the past several years we have purchased and refinanced several our homes several times. EVERY time we used Andy with Citywide Home Loans the process was absolutely painless (the only reason we ever did not use him was because we refinanced before our 6 month period was up). We would absolutely use Citywide over and over and over again and 100% recommend Andy for all your finance needs.

21 May 2021
Unprompted review
Rated 5 out of 5 stars

Robert Buchanan: Fast, ethical, efficient

Robert Buchanan was thorough, fast, answered all of my questions, was patient and even researched new programs to help me gain access to funding. He spent time to run numbers with me so that I was able to see what I could actually afford, not just on paper, but with my lifestyle. I was very impressed with his ethics, other lenders encouraged cutting corners which would have caused me to get into an unaffordable situation but Mr. Buchanan is honest and straightforward. It was refreshing and easy to work with him.

19 May 2021
Unprompted review

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