I found the watch with the right colour on the website at a reasonable price on a Friday night the watch was delivered Thursday morning, impressive as I live in the sticks off the West of Ireland, a t... See more
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See what reviewers are saying
CityWatches are great to buy from, good selection of watches, great prices & post very fast, I ordered on bank holiday Monday had it next monday that's fast!!!
Company replied
FALSE ADVERTISING The website from which I purchased the watch had a dot.ie address, and a company address Trackbay (SE020) 500 Metroplex Business Centre Broadway, Salford, Greater Manchester M50 2UE... See more
Company replied
Having ordered a watch from CityWatches, they quickly confirmed my order via email. The following day I was informed my order was complete and was being shipped via royal mail. I got no tracking numbe... See more
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Company details
Information provided by various external sources
Huge discount watches online for mens and womens at Citywatches.ie in Ireland. Choose from our Top watch brands Seiko, Citizen, Casio, orient, michael kors, etc at reasonable price with free shipping.
Contact info
Amphitheatre Parkway 1600, 94043, Mountain View, Ireland
- citywatches.ie
4.3
Excellent
100 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I found the watch with the right colour…
I found the watch with the right colour on the website at a reasonable price on a Friday night the watch was delivered Thursday morning, impressive as I live in the sticks off the West of Ireland, a truly enjoyable shopping experience that I'll be using again. Recommend
2 July 2026
Unprompted review
Reply from CityWatches.ie
Dear Margaret,
Thank you for taking the time to provide us with your feedback!
We are delighted to hear that you enjoyed your recent watch purchase from our store and that our service met your expectations. Ensuring a seamless and enjoyable experience for our customers is always our top priority.
We are committed to maintaining this standard of excellence and eagerly anticipate the opportunity to serve you again in the future. If you have any questions or need assistance, feel free to reach out to us at cs@citywatches.ie. We are here to help!
Best Wishes,
Sally
CityWatches are great to buy from
CityWatches are great to buy from, good selection of watches, great prices & post very fast, I ordered on bank holiday Monday had it next monday that's fast!!!
8 June 2026
Unprompted review
Reply from CityWatches.ie
Dear Dave,
Thank you for taking the time to provide us with your feedback!
We are delighted to hear that you enjoyed your recent watch purchase from our store and that our service met your expectations. Ensuring a seamless and enjoyable experience for our customers is always our top priority.
We are committed to maintaining this standard of excellence and eagerly anticipate the opportunity to serve you again in the future. If you have any questions or need assistance, feel free to reach out to us at cs@citywatches.ie. We are here to help!
Best Wishes,
Sally
Got a classic Casio digital for someone…
Got a classic Casio digital for someone as. Christmas present - arrived on time and nicely boxed - wonderful watch and great service
23 December 2025
Unprompted review
Reply from CityWatches.ie
Dear Shane,
We are truly grateful to you for taking the time to share your wonderful feedback with us. It brings us immense joy to hear that the classic Casio digital watch arrived on time and in perfect condition, beautifully boxed as intended. We’re delighted that it met your expectations, and that it will make a special Christmas present for someone.
Your kind words mean a lot to us, and we are pleased to know that the service provided exceeded your expectations. We strive to offer the best possible experience for our customers, and your feedback motivates us to continue doing so.
Thank you once again for your thoughtful message, and we look forward to serving you again in the future.
Best regards,
Sally
Liars and Scam!
I placed an order, and my order hasn't been shipped yet, they claim to ship all orders within 24hrs, in regards to my order which was placed on the 15th Dec, it still hasn't been shipped, this is very bad service they provide, they don't ship my order within the 24hr window either, I decided to buy from elsewhere and cancel my order with these time wasters, again they're unacceptable.
17 December 2025
Unprompted review
Reply from CityWatches.ie
Dear Keyvan,
Thank you sincerely for taking the time to share your feedback with us. We truly value your input, and we apologize for the inconvenience you've experienced regarding the delay in shipping your order.
We understand your frustration, especially since your order placed on December 15th has not yet been shipped, and we recognize that we did not meet the expected 24-hour shipping window. Please rest assured that our customer service team is currently working closely with you to resolve this issue. We are committed to addressing the matter promptly and ensuring that we meet your expectations moving forward.
Once again, we deeply regret the inconvenience this has caused and appreciate your patience as we work towards a resolution.
Best regards,
Sally
Prompt, courteous, efficient and value for money
First of all the price of the watch I purchased on CityWatches.ie website came in cheaper than on the manufacturers website. Then a few queries that I had were answered promptly and efficiently and without drama. I've got no qualms recommending CityWatches.ie to anyone for their purchases.
27 November 2025
Unprompted review
Reply from CityWatches.ie
Dear Buyer,
We sincerely appreciate you taking the time to share your positive feedback with us. We are thrilled to hear that the price of the watch you purchased from our website was more favorable compared to the manufacturer's site. It’s always our goal to offer competitive pricing to ensure our customers receive the best value.
Additionally, we’re delighted that our team was able to promptly and efficiently address your queries, providing you with the assistance you needed without any hassle. We take great pride in delivering excellent customer service, and your kind words are truly appreciated.
We are grateful for your support and recommendation. Should you need any further assistance in the future, we’re always here to help.
Best regards,
Sally
Watch was delivered to Ireland in 6…
Watch was delivered to Ireland in 6 days. All originally wrapped up. Shop recommended
20 August 2025
Unprompted review
Reply from CityWatches.ie
Dear Piotr,
We greatly appreciate you taking the time to share your thoughtful feedback with us. We are delighted to hear that your watch was delivered to Ireland in just 6 days and that it arrived in its original packaging. We are also pleased that our shop was recommended to you, and we strive to continue providing excellent service and quality products to all our customers.
Thank you again for your support.
Best regards,
Sally
Great company
Great company, very prompt and professional! I have bought over 20 watches from this site and have had absolutely no problems what so ever.
17 March 2025
Unprompted review
Reply from CityWatches.ie
Dear Ruairi,
Thank you so much for taking the time to share your wonderful feedback with us!
We are absolutely delighted to hear that your experience with us has been so positive. It means a great deal to us that you've trusted us with your watch purchases, and we’re thrilled to know that we have been able to meet your expectations consistently. We take pride in providing prompt, professional service, and it’s fantastic to hear that this has been your experience every time.
Your continued support and loyalty over the years truly warms our hearts, and we’re grateful for your trust in us. We are committed to maintaining the highest level of service and quality, and we look forward to serving you again in the future.
If you ever have any questions or need assistance, please don’t hesitate to reach out to us at cs@citywatches.ie. Your satisfaction is our top priority.
Warm regards,
Sophie
Sent the wrong watch
The company sent me the incorrect watch due to a technical issue on their end. Once I contacted them about the issue they tried to initially convince me that this was the watch I had in fact ordered. Once I showed the correct watch and explained this is what I expected they stated the technical error. They have made no effort to correct this issue. I’m not sure how I could recommend such a company to anyone when they seemingly bait and switch customers like this.
Edit: in response to Sophie. The refund was partial 15%. You also initially tried to refund 5% and later 10% before agreeing to 15%. Even then you still sent 10% hoping I wouldn’t notice and I had to argue further to get the correct refund.
Basically you can’t even refund people right. You are a disingenuous company that people would be wise to avoid.
16 December 2024
Unprompted review
Reply from CityWatches.ie
Dear Gray,
We sincerely apologize for the inconvenience you experienced. As mentioned in our earlier email communication, we have already processed your refund, which you should have received by now. Rest assured, we are taking steps to ensure that such issues do not occur in the future. If there is anything further we can assist you with, please let us know.
Best regards,
Sophie
So glad I found city watches.ie bought…
So glad I found city watches.ie bought a watch for my husband,daughter and son for Christmas very easy website to navigate, great value and very quick delivery hopefully they’ll love their watches which looks fabulous.
2 December 2024
Unprompted review
Reply from CityWatches.ie
Dear Martina,
We extend our heartfelt gratitude for taking the time to share your feedback with us.
It brings us immense joy to hear that your recent watch purchase from our store was a delightful experience and that our service met your expectations. Ensuring the utmost satisfaction for our customers is a commitment we take seriously.
We remain dedicated to maintaining this high standard of excellence and eagerly anticipate the opportunity to serve you again in the future. If you have any questions or require assistance, please feel free to reach out to us at cs@citywatches.ie. Your satisfaction is our priority.
Best regards,
Sophie
Great service
Great service. Bought a watch from here recently and it arrived quickly and was great quality.
8 November 2024
Unprompted review
Reply from CityWatches.ie
Dear Finn,
We extend our heartfelt gratitude to you for sharing your feedback with us.
It brings us great joy to know that your recent watch purchase from our store brought you satisfaction and that our service lived up to your expectations. Ensuring a smooth and pleasant experience for each of our customers is paramount to us.
Please be assured that we remain steadfast in our commitment to maintaining this level of excellence. We eagerly anticipate the opportunity to serve you again in the future. Should you require any further assistance or have any inquiries, please feel free to reach out to us at cs@citywatches.ie. We are at your service!
Warm regards,
Sophie
I ordered a Casio watch for my son for…
I ordered a Casio watch for my son for his birthday. It arrived within the 4 days specified, warranty card was stamped and included in the box. He is delighted and I am very happy with the prompt service.
29 March 2024
Unprompted review
Reply from CityWatches.ie
Dear Ailish,
We extend our heartfelt gratitude for taking the time to share your feedback with us.
It brings us immense joy to hear that your recent watch purchase from our store was a delightful experience and that our service met your expectations. Ensuring the utmost satisfaction for our customers is a commitment we take seriously.
We remain dedicated to maintaining this high standard of excellence and eagerly anticipate the opportunity to serve you again in the future. If you have any questions or require assistance, please feel free to reach out to us at cs@citywatches.ie. Your satisfaction is our priority.
Best regards,
Sophie
Company from Singapore
I ordered orient ray 2 watches from this company. First, website looks scammy because they say that ray 2 has a 54% discount and costs 230 euro (was 400+) which is a lie.
Second, nowhere it is said this company is from singapore. They present themselves as Irish based.
I cancelled the order and got return, thats why changing my review from 1 to 3.
They operate similar websites with different domains, french one being 2.7 review rating with 84 reviews.
12 March 2024
Unprompted review
Reply from CityWatches.ie
Dear Alex,
First and foremost, we want to extend our sincerest apologies for any frustration or inconvenience you may have experienced. We truly value your feedback and the opportunity to address any concerns you have shared in your review.
We have carefully reviewed your order history and would like to share the timeline of events for clarity:
Your order was received on March 11, 2024.
We received your cancellation request on March 12, 2024.
Following your request, we promptly processed a full refund to your original payment method on the very next day.
We understand the importance of transparency and trust, which is why we strive to provide clear information about our processes and policies. Regarding the whereabouts of our company, we ensure that these details are readily available and clearly mentioned on our website for our customers' convenience.
We are here to help and are committed to ensuring that your experience with us is positive. If there are any further details you would like to discuss or if there is anything more we can do to assist you, please do not hesitate to contact us directly.
Thank you for bringing your concerns to our attention. We appreciate the opportunity to clarify this matter and hope to regain your confidence in our services.
For any assistance please contact us on cs@citywatches.ie.
Best regards,
Sophie.
I ordered an Orient Bambino in late…
I ordered an Orient Bambino in late Jan, thinking this was an Irish site. When I checked back a few days later, I realised it wasn't an Irish, so was a bit concerned, but, after a long ish trip around the world, my watch finally arrived today, and it's great. No issues. No problems. I was in touch with citywaches a few times re the shipping issues, and they responded in time, and we're very helpful. The issue was customs and DHL. All good. I have to recommend them. If you're looking for an affordable watch.
29 February 2024
Unprompted review
Reply from CityWatches.ie
Dear David,
On our part, we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the watch purchase from our online store and the shopping experience; it makes us very happy.
We look forward to serving you again soon.
If you have any queries please contact us on citywatches.ie
Best Regards,
Sally
Absolutely delighted with… Seiko watch
Absolutely delighted with citywatches.ie
> The response to my email query was accurate but a bit late, however, the answer was in the q and a.
> Two things I thought were great.....
> One..... There was the option of having shipping and related taxes paid in advance, so it was only a few euro more and no trouble with customs.
> Second, the speed of delivery. I really didn't think it would arrive in time, but using DHL is a plus and it also meant they were using a local delivery guy who knows us.
> Finally, the watch. What a price. And when it arrives, it had a stamped warranty card and instructions.
>
> So excellent, service, price, product, shippin
19 December 2023
Unprompted review
Reply from CityWatches.ie
Dear Moloneys,
Thank you for taking the time to share your wonderful feedback with us. We truly appreciate your detailed insights and are pleased to hear about your positive experience with citywatches.ie.
We are glad that the response to your email query was helpful, though we acknowledge that the timing of our reply could have been quicker. We appreciate your understanding and are always working towards improving the speed and efficiency of our communication.
It’s fantastic to hear that you found the option to prepay shipping and related taxes to be a convenient feature. We aim to make the shopping process as seamless as possible, and we are glad that it helped to avoid any customs issues.
Additionally, we are thrilled that the speed of delivery exceeded your expectations. Partnering with DHL has allowed us to ensure a fast and reliable shipping process, and we are pleased that the local delivery driver was familiar with your area, making the experience even smoother.
Lastly, we are delighted that you are happy with the watch and the value you received. The inclusion of a stamped warranty card and instructions is an important part of ensuring that you have a complete and satisfactory experience with your purchase.
Thank you again for your kind words. We look forward to serving you again in the future.
Best regards,
Sally
I am not sure why the rate is below 4*…
I am not sure why the rate is below 4* for this company. I'm completely happy with my purchase. Order was placed Dec 5 and the DHL delivered on Dec 14. Was a bit confused that the shipping was from Singapore, but communication with the Tracking ID was in a timely manner. When ordering was not sure if the Seiko watches I ordered were genuine and original quality due to a very nice discount. The watches came in a nice package, with instructions and a service guarantee card inside the box. Also was lucky I guess to avoid the additional VAT.
Overall, I'd order another watch from them.
15 December 2023
Unprompted review
Reply from CityWatches.ie
Dear Buyer,
Thank you for your thoughtful feedback and for taking the time to share your experience with us.
We truly appreciate your positive remarks and are thrilled to hear that you are completely satisfied with your purchase. We understand your initial confusion regarding the shipping origin, as the order was shipped from Singapore. However, we are glad to know that the tracking communication was timely and clear throughout the process.
We completely understand your concerns about the authenticity of the Seiko watches, given the attractive discount. We want to assure you that all of our products, including the watches you ordered, are genuine and of the highest quality. It’s great to hear that your items arrived in excellent condition, with proper packaging, instructions, and the service guarantee card.
We’re also glad to hear that you were fortunate to avoid any additional VAT charges. We hope this added to your overall satisfaction with the purchase. Your trust in our service means a lot to us, and we’re thrilled that you would consider ordering another watch in the future.
Thank you once again for your valuable feedback, and we look forward to serving you again.
Best regards,
Sally
Fake watches...don't waste your money!
Selling fake watches from Singapore and making it look like they're an Irish company. How are they not being put out of business by trading standards? I purchased a watch last Christmas for my dad which has not worked properly since he got it. He didn't tell me this for some time however so was too late to return. He brought it to a local jewellers who sent it to the Seiko dealer only for it to be returned to them as wasn't a genuine Seiko watch. I've since contacted them regarding this only to be fobbed off with the offer of a $15 refund for a repair or for me to return the watch to them for repair which would take 3 to 6 months!! Their own websites are obviously full of reviews as fake as their watches. Only wish I'd seen the trust pilot reviews first. Avoid at all costs.
10 December 2022
Unprompted review
Reply from CityWatches.ie
Dear Colette,
Thank you for taking the time to share your experience with us. We deeply appreciate your feedback and sincerely apologize for the frustration you've encountered.
We understand how important it is to receive a genuine product, especially when it's a gift for a loved one. Please be assured that we take your concerns very seriously. Our customer service team is actively engaged in resolving the issue you've raised, and we are working diligently to provide you with a satisfactory resolution.
We do indeed ship from Ireland, but unfortunately, due to a temporary stock shortage in our primary warehouse, your order was dispatched from our Singapore facility. While we regret that this caused confusion and dissatisfaction, please know that we are addressing the matter with the utmost urgency to ensure better experiences for all our customers in the future.
Once again, we apologize for the inconvenience caused, and thank you for bringing this matter to our attention. If there’s anything further we can assist you with, please don’t hesitate to let us know.
Best regards,
Sally
Do not buy ever
After not finding out till after my order your in Singapore not Ireland I waited patiently for the watch I ordered which was a MANS Casio retro and you sent me a piece of rubbish for a woman that is worth less than 20 euro
Disappointed is not the word
29 November 2023
Unprompted review
Reply from CityWatches.ie
Dear Mindy,
Thank you sincerely for taking the time to share your feedback with us. We genuinely appreciate you bringing this matter to our attention.
We understand how frustrating it must be to have ordered a men's Casio Retro watch, only to receive an incorrect item that did not meet your expectations. We also acknowledge your concern regarding the discrepancy in the product's value. This is certainly not the experience we aim to provide.
Our customer service team is currently in communication with you through email to address and resolve this issue. We are committed to ensuring that you are satisfied with your purchase and will take the necessary steps to rectify the situation as quickly as possible.
We truly value your business and your patience throughout this process.
Best regards,
Sally
NOT IRISH BASED
Not an Irish company at all they ship from Singapore I'm nervously waiting for my watch and not happy being dupped by them thinking I was buying local ...what a croc
23 November 2023
Unprompted review
Reply from CityWatches.ie
Dear Marina,
Thank you for taking the time to share your feedback with us. We truly value your input and would like to address your concerns directly.
While we are an Irish-based company, our primary warehouse is located in Ireland. However, due to an unexpected stock shortage of the specific model you ordered, we are currently fulfilling orders from our secondary warehouse in Singapore. We understand how important it is to receive timely updates, and we sincerely apologize for any confusion this may have caused.
Please be assured that we are committed to providing quality service, and we are doing everything we can to get your watch to you as soon as possible. We appreciate your patience and understanding during this time.
Best regards,
Sally
Reply from CityWatches.ie
Dear Mairead,
We truly appreciate you taking the time to provide us with your feedback. Your acknowledgment of our quick and reliable service means a lot to us, and we are grateful for your kind words.
We remain committed to delivering efficient and dependable service, and your satisfaction continues to be our priority.
Thank you once again for your trust in us.
Best regards,
Sally
Complete False Advertisement
Watch not in stock after receiving confirmation that the sale went through for a 600 euro watch reduced to 250 euros, then I was told to pick a replacement model. It seems this is a ploy to sell cheaper watches, the replacement watch was 220, but was 130 in other shops. There is no offer of a refund, be careful with these, this seems to be a common occurrence. P.S. shipping and delivery times are weeks off, they must be coming from China, not the 2-4 days delivery that they have advertised.
I edit this after their response below. I didn't get any 2-4 day delivery. I disputed the payment weeks ago with my bank and they cancelled the order. These guys saying 2-4 days is more lies, there was nothing to deliver in the end 😆 this response was picked out of the sky weeks later. ...Beware of these!
23 August 2023
Unprompted review
Reply from CityWatches.ie
Dear Colm,
We sincerely apologize for the inconvenience caused by the temporary unavailability of the watch you were interested in. We understand how frustrating it can be when a desired item is out of stock.
To ensure a smooth and swift delivery process, we have chosen the "DHL DDP prepaid" shipping method for your order. This method is known for its reliability and efficiency, and it should expedite the delivery process significantly. You can expect to receive your shipment within 2-4 working days from the date of dispatch.
We thank you for your patience and understanding.
If you have any query please contact us on cs@citywatches.ie
Best Regards,
Sally
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