CityStore Self Storage 

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Rated 5 out of 5 stars

CityStore excellent service and friendly staff at Chalk Farm Camden Store Malden Crescent London NW1. I came back after vacating a unit in 2017 as we are having major building work repairs this sum... See more

Company replied

Rated 5 out of 5 stars

Came here because the storage unit i had been renting from another company increased their fees by 63%, that's correct 63%. Staff more than willing to go the extra mile, accessible whenever though cha... See more

Company replied

Rated 5 out of 5 stars

Neville Levy arranged storage for me at very short notice. Citystore Aylesbury is a large site & despite being very busy Mr Levy made me feel that I was customer number 1. He was courteous, very frie... See more

Company replied

Rated 4 out of 5 stars

Fantastic service - walk round Offered to ensure you knew how to work everything and where aids were to transport goods to lock ups. Best deal about at present and variety of payment options availab... See more

Company replied

Company details

  1. Self-Storage Facility
  2. Warehouse

Written by the company

CityStore Self-Storage has storage centres in Camden and specialises in providing safe, secure and accessible storage rooms for both home and business use.


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All reviews

(586)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

CityStore Dunstable

Knowledgeable and helpful staff.
Excellent pricing and access for businesses.

18 January 2021
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Reply from CityStore Self Storage

Hi James,

Thank you so much for leaving us a great review!

CityStore

Rated 3 out of 5 stars

See above

Was treated ok but was not explained that 24 hour access was subject to an additional fee.
Turned up out of business hours and was denied access!!
Also extreme smell of petrol on 1st floor!
Told David (manager) turns out the two units next to mine are storing quad bikes!
Although this is none of my business you can imagine my health and safety concerns as you are fully aware even a spark from an activated p.i.r is enough to ignite petrol!!
One feels they should be told to remove fuel tanks which can be monitored on CCTV

15 January 2021
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Reply from CityStore Self Storage

Dear Noel, thank you for your review, we are obviously disappointed to hear that you have some concerns.

Our Dunstable location do offer 24hr access for an additional fee of £10 per month. This is designed to reduce the number of customers that may access our centre at these times, so we reduce our risk of any emergencies occurring when our staff our not on site - our phone answering service and staff are available 24hrs in case of emergencies.

Thank you for bringing the smell to our attention. We agree with your concerns and there should never be the smell of petrol in our storage centre. For any customer with a quad bike or similar, they are fully aware fuel tanks should be empty before the goods are stored. Strictly no fuel is to be kept on site. We will obviously investigate this further. If you do come across this smell again please let us know by emailing headoffice@citystore.ltd.uk

Many thanks
CityStore Self Storage

Rated 5 out of 5 stars

Helpful service

Helpful service, kind and available for my needs.

11 January 2021
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Reply from CityStore Self Storage

Thank you for a lovely review!

Rated 5 out of 5 stars

very helpful staff

We have had storage with City Store for several years now and have always received a good service. We have recently reduced our storage requirement and staff could not have been more helpful. Thank you

11 January 2021
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Reply from CityStore Self Storage

Thank you for your review Alison! We love having you with us.

Rated 5 out of 5 stars

Excellent clean storage

Excellent clean storage. Staff very helpful. Easy access and very close to A41 in and out of Aylesbury.

6 January 2021
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Reply from CityStore Self Storage

Thank you Richard!

Rated 5 out of 5 stars

Very good

Very good. Excelent condition

30 December 2020
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Reply from CityStore Self Storage

Thank you for your review Carol!

Rated 5 out of 5 stars

Easy to deal with and nice and local

Easy to deal with and nice and local! One thing to improve efficiency and speed of transaction would be to digitalise the whole process and save all that manual filling in of forms

24 December 2020
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Reply from CityStore Self Storage

Thank you for your review Phil - we are looking into digitalisation of the process so watch this space!

Rated 5 out of 5 stars

I cannot believe the fantastic service!

I cannot believe the fantastic service! What with COVID and Christmas, I am bowled over with my experience! Absolutely faultless. Neville couldn't have been more helpful in my hour of need! Thank you so very much. If you need to find a storage facility look no further.

21 December 2020
Unprompted review
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Reply from CityStore Self Storage

Thank you so much for your wonderful review Judith - Glad Neville could help in your time of need!

Rated 5 out of 5 stars

Brilliant company

The whole experience from start to finish was relaxing and easy the manager who delt with me was tops very professional and informative

10 December 2020
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Reply from CityStore Self Storage

Thank you for your wonderful review Greg!

Rated 5 out of 5 stars

I had another storage facility reserved…

I had another storage facility reserved with another company but then I found one here, and it worked out to be cheaper and was available sooner, I found the staff very helpful and friendly, I would certainly recommend them if I knew some one that was looking for storage

Sincerly Mrs Maureen Murphy

22 November 2020
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Reply from CityStore Self Storage

Thank you so much for your review Mrs Murphy!

Rated 5 out of 5 stars

I have had superb service from Neville…

I have had superb service from Neville and Phil! They are a pleasure to deal with. I have chosen well !

19 November 2020
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Reply from CityStore Self Storage

Thank you for leaving us a review John! We are so pleased Neville and Phil have been great!

Rated 5 out of 5 stars

Unbeatable service and great choice!

City Store has a really good range of storage room sizes to suit any household storage needs. The store will give you the ideal place to store your stock without any effort at great prices (first two months at 50% at the moment which was a big help to us!).

The service offered is flexible too:
-You can have access at opening hours or if you have deliveries arriving all manner of times you can have 24-hr access to the unit to come and go as you please.
-They can also insure your goods as bolt on which was one less task to deal with!

-The site is covered with CCTV security and your unique PIN code access allows you into the building and this will allow you out.

-There are ample large trollies free to use and a huge lift to assist in transporting goods from your Van or from the bulk area.

-If you have any queries the staff are always there to help and no request is too much. Overall we are delighted with the service and I would 100% recommend CityStore to others.

17 November 2020
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Reply from CityStore Self Storage

Thank you so much for your wonderful review Kirsty!

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