CityStore excellent service and friendly staff at Chalk Farm Camden Store Malden Crescent London NW1. I came back after vacating a unit in 2017 as we are having major building work repairs this sum... See more
Company replied
CityStore Self Storage
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Came here because the storage unit i had been renting from another company increased their fees by 63%, that's correct 63%. Staff more than willing to go the extra mile, accessible whenever though cha... See more
Company replied
Neville Levy arranged storage for me at very short notice. Citystore Aylesbury is a large site & despite being very busy Mr Levy made me feel that I was customer number 1. He was courteous, very frie... See more
Company replied
Fantastic service - walk round Offered to ensure you knew how to work everything and where aids were to transport goods to lock ups. Best deal about at present and variety of payment options availab... See more
Company replied
Company details
Written by the company
CityStore Self-Storage has storage centres in Camden and specialises in providing safe, secure and accessible storage rooms for both home and business use.
Contact info
Guardian House, Borough Road, GU7 2AE, Godalming, United Kingdom
- 01483 414 271
- headoffice@citystore.ltd.uk
- citystore.ltd.uk
They’re charging me an extra £6 a week
They’re charging me an extra £6 a week all of a sudden
Very annoyed and will be looking for another storage facility
17 May 2021
Reply from CityStore Self Storage
Hi Kay, we have reviewed your account and found we undercharged you by £6.41 on your first invoice. This was very clearly our error and you do not owe us this payment. Please be assured we have not added £6 a week to your price. Our Centre Manager will call you to confirm this, and we apologise for any miscommunication from us on this matter.
Excellent storage facility
Excellent storage facility. Friendly, easy and safe. Superb service.
17 May 2021
Reply from CityStore Self Storage
Thank you for leaving us a 5 star review James!
Easy to use
Explanations were clear and not fussy. I was offered a bigger space for less money than the space I had originally wanted. CityStore manager was helpful and friendly.
13 May 2021
Reply from CityStore Self Storage
Thank you for such a great review Anuree!
CITYSTORE__TOP NOTCH SERVICE
Vety warm welcome from two diffetent staff members.Went above and beyond to explain evarything and answer all your questions.All topics covered,price,insurance,health and safety and guided tour.Big Thanks to N and P.
12 May 2021
Reply from CityStore Self Storage
Thank you so much for your wonderful review Martin!
Great value for money
Great value for money, facilities are very modern and clean (unlike some other competitors in the area) and the staff is super friendly.
I wish the 24h access was included in the base price.
10 May 2021
Very helpful staff
Very helpful staff, make it so simple and easy, cheapest storage company around (out of 5 local quotes I was given)
Would definitely recommend
4 May 2021
Reply from CityStore Self Storage
Thank you Malisha! We love getting 5 stars!
Reply from CityStore Self Storage
Thank you so much Ewelina!
Reply from CityStore Self Storage
Thank you for leaving us a 5 star review Susanna!
CityStiore is highly recommended
CityStiore is highly recommended. We were looking for a storage facility to store household (related) items. We decided to try CityStore and we were not disappointed. The facility is relatively new, has good security procedures, including a secure location to load/unload and an alarm system that identifies the storage unit affected (if opened with out security access). The final element is the CityStore staff, who are pleasant, very helpful and onsite, when the facility is open.
21 April 2021
Reply from CityStore Self Storage
Thank you for such a great 5 star review! We are so proud to have earned them!!
Reply from CityStore Self Storage
Thank you for leaving us 5 stars!
a very good storage company with very…
a very good storage company with very good and helpful staff.
19 April 2021
Reply from CityStore Self Storage
Thank you for leaving us a 5 star review!
The customer service is brilliant.
The customer service is brilliant.
The facilities are great with trolleys, a lift and customer toilets.
The storage unit itself was clean, dry and very secure.
16 April 2021
Reply from CityStore Self Storage
Thank you for such a great 5 star review Tanya!
Reply from CityStore Self Storage
Thank you for leaving us a great 5 star review!
Really helpful and efficient
Brilliant service and customer relations from both the Dunstable and Kentish town teams. Highy recommended.
12 April 2021
Reply from CityStore Self Storage
Thank you for a great review! We are so pleased you have had a great experience of two of our sites!!
Sadly, didn't feel like a valued customer...
Sadly, I didn't feel like a valued customer who had spent thousands over a three year period at Citystore Dunstable.
6 April 2021
Unprompted review
Reply from CityStore Self Storage
Hi Callum, we are very sorry to hear you did not feel valued during your stay with us. We would love to have the opportunity to understand why and help rectify this. If you could contact us directly at the centre or headoffice@citystore.ltd.uk we would be more than happy to listen to your views and take on board your feedback on what we could have done better.
Good clean and helpful staff.
6 April 2021
Reply from CityStore Self Storage
Thank you for leaving us a great 5 star review!!
Highly Recommended
From the initial enquiry to moving in I was kept informed by Neville and the team, along with an explanation of costs involved by professional, friendly, and efficient staff onsite. Move-in was easy. I would recommend it if you need storage in the area.
6 April 2021
Reply from CityStore Self Storage
Thank you for a fantastic review Mark! We love hearing your great feedback!
Reply from CityStore Self Storage
Thank you for a great review Marlow!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.