CitySprint Reviews 

17,872
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,789 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and politeness, often going above and beyond to assist with deliveries. Many people highlight the efficiency and professionalism of the delivery service, noting that orders arrive on time and exactly as requested. Reviewers are particularly impressed with the care taken with their products and the overall positive attitude of the delivery drivers. However, some customers also noted significant issues with delivery tracking and communication, leading to missed deliveries and frustration. A few other people also felt that the customer service was unhelpful and rude when problems arose, making it difficult to resolve issues.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, politeness, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the politeness, helpfulness,... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the politeness, helpfulness,... See more

Order

Reviewers express satisfaction with the ordering process, noting it is easy to order online and that they can... See more

Product

Clients share positive opinions on product delivery, often highlighting that goods arrive undamaged and on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service provided once again by Shakil (B110). He was happy to wait whilst I finished preparing urgent samples to be sent across hospital sites and then delivered them promptly. I wanted to le... See more

Company replied

Rated 5 out of 5 stars

Items delivered by Bart in exceptionally hot weather. Unphased by the heat he provided a first class service within the time frame specified. He unloaded the items swiftly and with care. Would definit... See more

Company replied

Rated 5 out of 5 stars

(NH42) THIS COURIER IS A LOVELY CHAP HE HAS DELIVERED TO ME MANY TIMES ALWAYS POLICE RESPECTFUL AND WE ALWAYD HAVE A CHAT AND A LAUGH SO THOUGHT ID LEAVE HIM SOME GOOD HONEST FEEDBACK BC IT'S WELL DE... See more

Company replied

Rated 5 out of 5 stars

Our delivery man was lovely - working today in 29 degree heat having to deliver our 5 bags of heavy sand - what a trooper! We gave him an ice lolly for his troubles and he was very appreciative! Lovel... See more

Company replied


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service

Written by the company

CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.


Contact info

4.9

Excellent

TrustScore 5 out of 5

18K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(17,872)

2,633 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not recommend

I was very disappointed with this delivery. The driver left the timber by the side of the road instead of bringing it into the garden, even though it was only a few steps away, the materials were left on the grass near the roadside, making it inconvenient for me to move them myself. What made it even more frustrating was that the previous driver, who was older, had no problem carrying a few wood into the garden. On top of that, this driver was rude and unhelpful. Poor customer service and a disappointing delivery experience.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

CF19-BART

CF19-BART - extremely helpful and delivered with a smile 😊

9 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear you had such a positive experience. It's wonderful to know that our team member was helpful and delivered service with a smile!

Rated 5 out of 5 stars

Friendly cheerful courier, great service

Friendly, cheerful courier who delivered 5 large wooden boards, as per order. He put them where I asked him to with no problem. Courier parked sensibly. Happy with delivery service and courier. Good communication- received a link by email to check time slot of arrival.
Courier was from NG26

7 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear you had such a positive delivery experience! We appreciate you highlighting our courier's helpfulness, good communication, and sensible parking.

Rated 5 out of 5 stars

The courier SC64

The courier SC64, was very polite, professional and friendly, nice to meet good folk, was very pleased with the service received with my delivery! Keep up the good work, many thanks Greg

9 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear that your courier was polite, professional, and friendly! We appreciate your kind words about the excellent service you received with your delivery. Thank you for your feedback!

Rated 5 out of 5 stars

The driver was amazingly helpful and…

The driver was amazingly helpful and moved a very heavy package exactly where I needed it. The driver was also very friendly and a pleasure to talk to. It’s really good to meet drivers who are like this and reflects on both businesses. Driver was SC64.

8 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear that our driver provided such excellent service! It's wonderful to know they were helpful and friendly, and we appreciate you sharing your positive experience.

Rated 5 out of 5 stars

Delivery driver went out his way to…

Delivery driver went out his way to help us and was very polite and professional sc64

8 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad our delivery driver went out of their way to help you and was very polite and professional. Thank you for your positive feedback!

Rated 5 out of 5 stars

The lad M039 that came and delivered…

The lad M039 that came and delivered the flooring was a really nice and friendly lad and stock was well delivered and was very polite thank you

8 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're delighted to hear that our delivery person was nice, friendly, and polite. We appreciate your positive feedback on the well-delivered stock!

Rated 5 out of 5 stars

Excellent service from delivery driver

Excellent service delivery driver sc64 he put items in garden as requested after advising him my partner will move into garage when he gets up from nightshift he offered to move it into garage which he did without complaint! This service was above and beyond what most delivery drivers would do much appreciated thank you

8 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We are so pleased to hear about the excellent service you received from our delivery driver! It's wonderful to know they went above and beyond to assist you with your delivery. Thank you for your kind words and appreciation.

Rated 5 out of 5 stars

Excellent service

Norman (SC64) placed six very heavy bags of bark chippings exactly where I asked. His efforts on such a warm day were much appreciated.

8 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear our delivery person placed your heavy bags exactly where you asked. We appreciate your kind words about their efforts on such a warm day!

Rated 5 out of 5 stars

Very polite driver

Very polite driver. Name CF19 Bart
Delivery on time. Nothing too much trouble. Thank you

8 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so happy to hear that your delivery was on time and that our driver was polite and helpful. Thank you for your positive feedback!

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