City Parking Reviews 

783
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that the parking locations are very convenient and easy to find for daily visits. Many people also appreciate the fast and efficient service consistently provided by the staff members. Visitors often note that reserving a spot online and accessing the garage is a smooth process. However, some customers also noted frustratingly long wait times when trying to retrieve their vehicles. A few reviewers experienced unexpected extra charges and payment disputes upon picking up their cars. Some people reported unprofessional behavior or poor communication from certain garage attendants during their visit.

What people talk about most

Staff

Clients share ambiguous opinions on staff, with many reviewers praising friendly, polite, and efficient... See more

Location

Consumers find location experiences to be quite mixed. Many reviewers highlight convenient spots near key... See more

Service

Users describe ambiguous interactions with service, reflecting a wide split in customer experiences. While... See more

Price

People report ambiguous experiences with price, as views on parking rates are heavily divided. On one hand,... See more

Payment

Reviewers highlight negative aspects of payment, consistently reporting frustration with billing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The garage is wonderful and the people are very kind. It was difficult yesterday morning because the facility was not adequately staffed to accommodate the Police Academy graduation and cars were line... See more

Rated 4 out of 5 stars

Overall, good service. Only thing is they seem short-staffed. When I arrived, there was no attendant to be found, I had to honk my horn before somebody emerged. And when I came back to pick up the car... See more

Rated 4 out of 5 stars

Morning crew is great; took forever to get my car tonight for some reason. 2 people who arrived after me got theirs first. Maybe I drew a slow attendant? Normally tip at night but didn't because... See more

Rated 4 out of 5 stars

We stayed at the Element Times Sq and they wanted $70 for overnight parking across the street. I decided to lookup Citypark and iy was $29 prepaid on 41st. Easy decision, easy location.



Contact info


3.6

Average

TrustScore 3.5 out of 5

783 reviews

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3.6

All reviews

(783)

104 reviews in the last 12 months

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Rated 4 out of 5 stars

Went smooth with a hiccup

When I reached door was closed, then I had to call them to open, but the person said there is no space available, even though I had a reservation

I had to explain him that I made reservation through their website to get the door open and park the car.

16 March 2026
Rated 5 out of 5 stars

Such an amazing 0lace

The place was super easy to find which was good because I was running late to dinner with friends. The attendant was courteous and super helpful. He even made sure that I got in my car safely when I picked it up.

I would definitely use your garage again if I am in the area.

15 March 2026
Rated 5 out of 5 stars

Fun day in NYC

The parking attendant was very gracious and parked our car on time and then received our car when we came back. It’s a good experience.

8 March 2026
Rated 4 out of 5 stars

Good experience overall

Morning crew is great; took forever to get my car tonight for some reason. 2 people who arrived after me got theirs first. Maybe I drew a slow attendant? Normally tip at night but didn't because of the wait time

3 March 2026
Rated 5 out of 5 stars

Great Locataion and Great Price

Great Locataion and Great Price! I am a frequent visitor to NYC and always drive in. I just found this location and it is great - it is far enough away from the theaters that you aren't waiting in long lines for your car when the shows all end at the same time. The staff were great - there was plenty of room to safely navigate my vehicle (I sometimes am afraid I am going to bump into the wall it is so narrow - but not here. This is now my go to parking location in NYC!

25 February 2026
Rated 5 out of 5 stars

You reserve, they're open for you!

I've booked other places to park, and arrived only to be told the lot was full. NOT AT CITY PARKING - you book a spot, and they have it for you! And they are very kind during the transactions. My new "go-go" when I need to drive to NYC.

14 January 2026
Rated 4 out of 5 stars

Close parking at a reasonable price

We stayed at the Element Times Sq and they wanted $70 for overnight parking across the street. I decided to lookup Citypark and iy was $29 prepaid on 41st. Easy decision, easy location.

31 December 2025
Rated 5 out of 5 stars

Small but efficient garage

Though garage is very tight on space, attendant was great, let us use bathroom, told him what time we would be back. Car was accessible when we returned and we were on our way, no hassles.

30 December 2025
Rated 2 out of 5 stars

I have parked with City Parking for Several Years…

I have parked with City Parking for several years largely due to the convenient location. During that time I've incurred damage to my car amounting to almost $2000 -- Rats ate through the wires of the car....the front grill from the car was "missing" when I went to pick up the vehicle. The garage did NOTHING to address either issue and suggested it was not their responsibility.

19 October 2025
Unprompted review

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