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City Parking Reviews 

785
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, most reviewers were somewhat happy with their experience overall. Many consumers generally appreciate the convenient locations and find accessing the parking facilities very fast, well-lit, and straightforward for their daily travel. People mention that the staff are frequently friendly, polite, and very efficient when handling vehicles during drop-off and pick-up times. However, some customers also noted issues regarding long wait times and occasional frustrating delays when retrieving their cars during busy hours. A few other people also felt that unexpected extra charges, unresolved payment disputes, and poor communication created significant frustration and annoyance during their visits.

What people talk about most

Staff

Clients share ambiguous opinions on staff, with many reviewers praising friendly, polite, and efficient... See more

Location

Consumers find location experiences to be quite mixed. Many reviewers highlight convenient spots near key... See more

Service

Users describe ambiguous interactions with service, reflecting a wide split in customer experiences. While... See more

Price

People report ambiguous experiences with price, as views on parking rates are heavily divided. On one hand,... See more

Payment

Reviewers highlight negative aspects of payment, consistently reporting frustration with billing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The garage is wonderful and the people are very kind. It was difficult yesterday morning because the facility was not adequately staffed to accommodate the Police Academy graduation and cars were line... See more

Rated 4 out of 5 stars

Overall, good service. Only thing is they seem short-staffed. When I arrived, there was no attendant to be found, I had to honk my horn before somebody emerged. And when I came back to pick up the car... See more

Rated 4 out of 5 stars

Morning crew is great; took forever to get my car tonight for some reason. 2 people who arrived after me got theirs first. Maybe I drew a slow attendant? Normally tip at night but didn't because... See more

Rated 4 out of 5 stars

We stayed at the Element Times Sq and they wanted $70 for overnight parking across the street. I decided to lookup Citypark and iy was $29 prepaid on 41st. Easy decision, easy location.

Contact info

3.6

Average

TrustScore 3.5 out of 5

785 reviews

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3.6

All reviews

(785)

106 reviews in the last 12 months

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Rated 1 out of 5 stars

Admin is rude

People in the garage are generally fine. Front office admin a bunch of rude scammers. If something goes wrong watch out... They won't help you and don't care.

11 February 2025
Unprompted review
Rated 1 out of 5 stars

Easily the worst garage we've ever…

Easily the worst garage we've ever used.
- Poor attendant always on his own
- 80% of the time car is not ready
- They just decided to charge 30% more and did not provide advance notice (mail with bill arrived when direct debit had already been done) violating FTC (and other) rules.
Been a customer for 4+ years.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

City Parking Lenox Hill

Parking proximity to MSK and the choice to make an on-line reservation for up to 12 hours or more. Also, when there was wrongful information given to me, the Manager was able to give me the correct information so that I could be able to contact City Parking Customer’s Service to resolve my matter.

1 May 2025

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